Buy As You View HELP **Resolved **

[Rebecca1992]

And your doing a great job boswell! its get to actually speak to people who can give me advice x

[boswell]

I have just received correspondence back from Elaine @bayv

 

Hi Rebecca,

 

I am so sorry you have had cause to complain, especially when your going through such a difficult time. Please be assured I will ensure you are contacted as soon as the office is open tomorrow.

 

In the meantime please don't hesitate to contact me should you need any further assistance

 

Kind regards

 

Elaine

Customer Service Director

 

Will look forward to hearing some positive news tomorrow after youve been contacted by the branch, if she is customer services director i think she should be the one doing the sorting out with the branch, not you. But at least its a start.

[Rebecca1992]

defiantly a step in the right direction,

unless they dont contact me x

[citizenB]

We are all back from the BBQ now (sorry boswell, couldn't resist )

.

 

 

What I want to know is.. why wasn't I invited ?

[boswell]

What I want to know is.. why wasn't I invited ?

 

You were CB, but you never heard, u always have the cans on,lol.

[matt v atos]

The kettle lead. The manager has been told by the collector that a wire had been detected at the back of TV and this wire may have been used to by pass the box timer, if this was true a kettle lead would have been stripped at both ends this is a crude way of doing this action, unless, that was the only available cable at the time. Anyway the manager reckons this is a good reason for grabbing the tv back,

even that you have paid. £800

[Rebecca1992]

he said so but like i said ive never plugged anything into the tv other than my sky box and dvd player. i wouldnt no how to, the plug connected to the black box and then connected to the tv. I asked the manager what the kettle lead was (i presumed he meant an actual kettle lead of the kettle) but he wouldnt answer me x

[renegadeimp]

He's lying so he can try and justify entering your house illegally and stealing your property.

[Rebecca1992]

I thought so but as i wasnt here i was told by the manager "Its our property, we can take it if we want" x

[boswell]

The kettle lead. The manager has been told by the collector that a wire had been detected at the back of TV and this wire may have been used to by pass the box timer, if this was true a kettle lead would have been stripped at both ends this is a crude way of doing this action, unless, that was the only available cable at the time. Anyway the manager reckons this is a good reason for grabbing the tv back,

even that you have paid. £800

 

Just shows how desperate these morons are to get their goods back picking on helpless people with excuses like that to resell them, i dont think a customer would report a fault with the box while they were bypassing the box. Beggars belief.

[matt v atos]

he said so but like i said ive never plugged anything into the tv other than my sky box and dvd player. i wouldnt no how to, the plug connected to the black box and then connected to the tv. I asked the manager what the kettle lead was (i presumed he meant an actual kettle lead of the kettle) but he wouldnt answer me x

 

I would think he would need proof that the timer had been by passed !

[Rebecca1992]

exactly, the box had jammed some how so i couldnt put anything into it, if i was somehow trying to con them i would have removed the fault :/ its just awful that they are trying to make me out to be the bad person. I wish i had been here so i could have taken pictures before he had removed it x

[Rebecca1992]

he just said "the guy that took it told me there was a kettle wire in it and this is illegal" so i said "whats a kettle wire" and he said " at the end of the day its our property we can take it if we want" x

[boswell]

exactly, the box had jammed some how so i couldnt put anything into it, if i was somehow trying to con them i would have removed the fault :/ its just awful that they are trying to make me out to be the bad person. I wish i had been here so i could have taken pictures before he had removed it x

 

From what ive read youve done the right thing, even having your friend to be there to explain the situation, maybe that wasnt such a good idea after all. But then again with the benefit of hindsight we would all be in a diff situation.

You did the right things keep telling yourself that and direct your dismay to the staff (did i say staff) and not yourself.

[Rebecca1992]

Thanks hun your a star! x and i agree staff, more like commission hungry vermin xx

[matt v atos]

exactly, the box had jammed some how so i couldnt put anything into it, if i was somehow trying to con them i would have removed the fault :/ its just awful that they are trying to make me out to be the bad person. I wish i had been here so i could have taken pictures before he had removed it x

 

The box normally jams when its full ! or when the coin gets stuck

[Rebecca1992]

Im not sure if it was full it just stopped letting me put pounds in like something was stuck inside the slot xx

[matt v atos]

As post 33 He's lying so he can try and justify entering your house illegally and stealing your property.

[dx100uk]

hello Rebecca

 

I would expect nothing less than for Bayv to return your TV

and write off the rest of the balance.

 

I would suspect the kettle-lead bit was him trying to justify the removal

you can by-pass their coin box by using one of those.

 

as for the 'repro'

 

he had no legal right to remove the TV without your written consent

you were not there - so end off that - no-one had your authority to act on your behalf

so that 'note' is no good.

 

I suspect Bayv agreements are HP agreements

once you have paid 1/3rd they cannot repro without a court order

 

and even if they got a court order

it WOULD NOT be Bayv guys that did it

but a COURT BAILIFF.

 

however....

 

you need to kick them now

 

I would suspect you have their 'compulsory' insurances

 

you do know they are 'optional'?

 

do you also have house insurance too?

 

let me know

 

as you can at least get the service cover ALL reclaimed at their interest rate

 

and prob the other one too.

 

I would give them 24hrs to returm your tv

 

else you want ALL your money back + 8% stat int too.

[matt v atos]

Im not sure if it was full it just stopped letting me put pounds in like something was stuck inside the slot xx

The box must have been saying you have paid double what im worth stop putting money inside me !

[Rebecca1992]

hello Rebecca

 

I would expect nothing less than for Bayv to return your TV

and write off the rest of the balance.

 

I would suspect the kettle-lead bit was him trying to justify the removal

you can by-pass their coin box by using one of those.

 

as for the 'repro'

 

he had no legal right to remove the TV without your written consent

you were not there - so end off that - no-one had your authority to act on your behalf

so that 'note' is no good.

 

I suspect Bayv agreements are HP agreements

once you have paid 1/3rd they cannot repro without a court order

 

and even if they got a court order

it WOULD NOT be Bayv guys that did it

but a COURT BAILIFF.

 

however....

 

you need to kick them now

 

I would suspect you have their 'compulsory' insurances

 

you do know they are 'optional'?

 

do you also have house insurance too?

 

let me know

 

as you can at least get the service cover ALL reclaimed at their interest rate

 

and prob the other one too.

 

I would give them 24hrs to returm your tv

 

else you want ALL your money back + 8% stat int too.

 

I do have all there insurances I didn't no that I didn't have to have them I was told I needed them as unfortunately I do not have home insurance (my landlord won't put alarm systems or security lights in place) but I was told they were compulsory..

I don't have home insurance.

Should I just ring them and tell them they have 24 hours to return it or email? I have paid half of the money owed and they had no consent to enter...

The manager said it's still there property so they can take it whenever they want... And yes it is a HP agreement. Mark the manager made me feel so intimidated so I hope I don't have to speak to him again! Thanks for your help and please let me no how I should do it xx

[Rebecca1992]

The box must have been saying you have paid double what im worth stop putting money inside me !

 

I agree I could have bought it twice over, I just thought it would be easier spreading the cost I should have just gone without and saved up lol! Least they left me the remote!!! LOL xx

[Rebecca1992]

I also told Elaine from bayv when I emailed her I have been put on bedrest and told to keep calm as I'm at risk of hemmorrhaging after miscarriage as I have high blood pressure so I could really do without the stress of them but they don't care about the customer, just about the profit :/ im meant to get a telephone call of somebody tomorrow.. I'll let you all no if that ACTUALLY happens! And if so what I was told... Night all and thanks for the help so far xx

[dx100uk]

I do have all there insurances

I didn't no that I didn't have to have them

I was told I needed them as unfortunately I do not have home insurance

(my landlord won't put alarm systems or security lights in place)

but I was told they were compulsory..

 

I don't have home insurance.

 

Should I just ring them and tell them they have 24 hours to return it or email?

 

I have paid half of the money owed and they had no consent to enter...

 

The manager said it's still there property so they can take it whenever they want... And yes it is a HP agreement.

 

Mark the manager made me feel so intimidated so I hope I don't have to speak to him again!

 

Thanks for your help and please let me no how I should do it xx

 

I really really think that the mark character wants his wings clipped

 

its NOT their property to take when they like, esp as you've paid more than 1/3rd.

 

you need to reclaim certainly their optional service cover.

 

and make noises about the other one

 

there are NO RULES that stipulate any HP agreement that states you MUST insure the product.

 

have you all your statements?

 

dx

[boswell]

Just read an interesting thread, worth a look.2008 but looks like TS have them in their radar.