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Npower Threatens

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On 23 march I logged into my account and paid an estimated bill around £500 and submitteda meter reading I had taken. I then a couple of days later logged on to see a revised bill so I sent this:



Npower site 27 march2013



Account number&*&^%$££”!”


You have don it again. You do notsend notification via email or letter for a bill. I have to log on tofind a bill awaiting that is paid in full. You estimate everything soI supply reading and you send a reminder out to me of outstandingbill. Well what happens when you over estimate and I have paid billyou take it off the next bill. So I will employ your policy and waituntil the next bill to pay out standing charge that you would nothave had any idea of unless I informed you.


Useless is yourcompany as you have failed with the simplest of things and that is toissue me with a bill until a reminder.



I was received areminder letter from Collects Direct dated 3 April 13 but fell on mydoor step on 8 April 13 stating “We got in touch recently to remindyou that your bill hasn't been paid yet” This is untrue as I didnot receive any correspondences from either Npower or CollectionsDirect. I called Collections Direct and the following was said:



I asked when the emailswere sent out? 3 dates supplied and none sent at all and I checked myspam filter, This has been an ongoing problem with Npower I alsoconfirmed email address.


I have paid my bill andthis needs to go onto next bill as this is taken from my meterreading.


I would pay next billdate which I was informed would be the 10 May 13.


I asked why they do notplace notification on the bills when the next bill is due so an up todate reading can be undertaken? Reply “we only have to read metresonce every two years”


I also asked why mymoney is not given back to me when I over pay due to theirestimations been two high? Reply “because you have not asked forit”


I asked what my rightswere? There were no response to this question.


I stated that I hadmade an offer and no Judge in their right mind will go against this.


I also agreed for themto contact me via telephone then informed them that I record allconversations.



I was informed that aletter would be following dated 13 April 13 stating charges I wouldincur. This letter arrived today 25 April 13 dated 19 April 13stating I have 7 days from letter date to pay or they have the rightto enter and that extra cost will follow stating £315.65 per fuel.



I had made an offer topay as above but I get the feeling they want me to go Direct Debitand simply want my bank details. I did state that they have never hada problem with me paying my bill. I have also given meter readingsafter paying a bill and never had such a response from Npower.



I am considering makingan offer to pay £1 per month via cheque starting 10 May but I do notwant to do this as I see this as a bullying tactic. Although if thisstops them reporting me to Debt Collection Agency and moreimportantly Credit Reference Agency and Fraud Prevention Agency asstated in their letter then I may do this. I am also consideringletting this run its cause and go to court as failings are beenexploited but I need reassurance, experiences and legalities tofollow this rout.



Any advice greatlyreceived and pointing me in the right direction where legislation orNpower procedures may help.

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Ignore the debt collection agency and raise a complaint with Npower directly. Never talk to the DCA threat merchants because they have no power to do anything other than confuse the issue, which has now happened. Likewise, if you have overpaid, they cannot give you your money back.

Get on to Npower immediately with your meter reading and ask for a written corrected bill and an apology for their behaviour as well as a written answer to your complaint.

How often do you pay your bills? Monthly or quarterly. If monthly get yourself sorted out so you pay them using your own meter readings. Agree a day of the month and arrange online or telephone banking transfers so you dont get a big mismatch on readings again. I never pay estimated bills, always give them my own reading.

Edited by citizenB
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