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Not mine, but my mothers.

 

It's an A3 2 litre estate (2007 plate) that has just been taken by them for a replacement set of injectors under a recall issued a few weeks back.

 

The only issue is, late last year the car went into the same garage for a misfire and they replaced 2 injectors then at a cost of 1550 pounds (there was some other small work at the time - fluids and a fault in the washer bottle delivery - but the top end parts and labour constituted the bulk of the cost).

 

Naturally mum isn't too pleased with Audi now confirming there was a fault all along. Is it something she could persue for a partial refund and has anyone else had success with similar ?

 

Thanks

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I would certainly be contact Audi Customer Service to pose the question!

Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek face to face professional advice for clarification prior to taking any action.

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

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You need to be careful with this. What yourmother has probably received is a service action campaign. It is not the same as a vehicle recall as interpreted by the general public.

 

A vehicle recall is usually instigated in conjunction with the the countries legal bodies such as VOSA or the VCA in the UK and TUV in Germany. These are usually safety related and the manufactuer has to recover and fix around 90% of the vehicles potentially affected before the action can be closed down.

 

A service action campaign is usually instigated by the manufactuer where they have identified a potential quality issue with an affected part within a set VIN range. If it is safety related then they have to alert the necessary authorities which is where an official recall will kick in.

 

In this particular post, having checked the authorities data base the is no official recall so it has to be presumed it is a service action campaign applies.

 

What is not known or stated is why the campaign is being conducted which is usually made clear in the letter requesting the car is taken to a dealer.

 

It does not necessarily follow that the issue your mother had is the same as the service action campaign either.

 

In addition to this, whilst Kiki's post suggests an issue following injector replacement with DPF's, the problem is well far from clear cut and could well have no relevance to the issue in hand. Issues with DPF are well documented through all manufactuers but the reality is there is no problem if used correctly. The big problem is that it is difficult to use them correctly.

 

Talking to anyone in VAG customer service is a waste of time as they sub contract this out. You need to drop an e mail to Martin Winterkorn in Wolfsburg. A bit of research into VW corporate pages shows his e mail address up. This then gets sent to VAG UK in Milton Keynes and it's then you get to talk to the people who can make decisions.

 

Interestingly, I think it's only in the last month that the head of VAG UK customer service has been appointed to head up some general organisation about customer service as a whole. To me the news release should have come out on April 1st as VAG must be the biggest UK org who knows how to wriggle outof it's obligations.

 

Vorsprung Durch Technik........progress through hiding behind the ability to offshore/subcontract.

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The DPF link relates not to the DPF but to an apparent issue with injectors on the model the op has.

 

I posted it as there is confirmation within the page over injectors 'spontaneously failing', plus case study and a list of cars as further links on the same page where all comments underneath mention - as far as I have read - the term 'recall' as opposed to 'service action campaign'.

Edited by Kiki1
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All VAG cars with a variant of the 2lt PD engine around 2006/7 were subject to a recall due to an injector fault which cut the engine dead . this happened to our Passat in the middle of the M25 SCARY

 

We paid for the one injector to be replaced , and VW under good will refunded half the cost as the car was out of warrantee

 

VOSA got involved as this turned out to be a common and dangerous problem . and ALL cars with this engine ( VW Audi Skoda Seat ) were recalled for all, injectors to be replaced FREE .so we got our money back in full , and all injectors replaced

 

GET YOUR MONEY FOR THE FIRST REPLACEMENT YOU SHOULD NEVER HAVE HAD TO PAY

Edited by sparkeyrjp
spelling, added texy
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All VAG cars with a variant of the 2lt PD engine around 2006/7 were subject to a recall due to an injector fault which cut the engine dead . this happened to our Passat in the middle of the M25 SCARY

 

We paid for the one injector to be replaced , and VW under good will refunded half the cost as the car was out of warrantee

 

VOSA got involved as this turned out to be a common and dangerous problem . and ALL cars with this engine ( VW Audi Skoda Seat ) were recalled for all, injectors to be replaced FREE .so we got our money back in full , and all injectors replaced

 

GET YOUR MONEY FOR THE FIRST REPLACEMENT YOU SHOULD NEVER HAVE HAD TO PAY

 

 

Is there a link to anything by VOSA on this issue ?

 

Has this issue been reported in the main media ?

 

Thank you to everybody that has replied so far

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Not sure it was an official VOSA recall , VAG jumped before they were pushed

Read here

 

http://www.pistonheads.com/gassing/topic.asp?t=1088107

http://www.volkswagenforum.co.uk/f36/passat-b6-injector-recall-4543.html

 

A bit of background

 

In what appears to be a cost cutting exercise , VAG opted for cheaper Siemans injectors instead of Bosch/Lucas .on the PD engine . the design of the injectors and how they are wired means that if one fails , the power to the others is lost and the engine just stops with no warning . this kills power steering , power brake vacuum system etc . not good if you are bowling along a motorway

 

They caught a serious cold . and have paid the price

 

This affects all VAG cars with a 2tl PD engine built around 2005/6 and possibly 7

 

VAG have now dropped this type of fuel injection and now use a common rail system

 

 

Edited by sparkeyrjp
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  • 5 weeks later...

I worked for a SEAT dealer & they had the same recall for injectors. We had several customers who had paid previously for injectors & we had to arrange to credit the customers. We even had a customer who had previously paid for the injectors to be changed. SEAT customer care didn't even care if they were genuine injectors - they got a credit too. SEAT & Audi are the same & I always found their customer care to be very good. Might be worth writing a letter to them

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