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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi all, I'm new here so be gentle lol.

 

I took out a tv with Brighthouse nearly 3 years ago.

Our old tv was ancient and when the tubes went we couldn't get it replaced and neither of us had any credit history so went with Brighthouse.

At this time we were both working so could afford the repayments.

 

I lost my job just before Christmas but we were still able to make payments.

 

a month ago I had a miscarriage,

was very very unwell due to blood loss

and my husband had to take some unpaid time off work to me me with our sons, round the house duties etc.

Brighthouse Know this! All of it.

 

So now I am 4 weeks in arrears as it has been hard to catch up.

 

I have informed them 3 times that I plan to pay off the remaining balance next week

when my husband gets his normal full wage again.

 

I have had people at my door and phoning constantly.

 

The woman who came the other day told me when I opened the door "I'm here to collect your tv"

 

Luckily I have read my agreement back to front and knew full well she needed a court order.

 

She said "I will get a court order"

 

She said she is willing to wait six weeks for a court order even though I am intending on paying next Tuesday :!:

 

This woman has a totally disgusting attitude problem,

I have had many many dealings with her in the past

and I actually complained to customer relations

and told them I wanted no further communication with this member of staff

but that seems to have been totally ignored.

 

When I was only 2 weeks behind she phoned to say if it wasn't paid that day

she would be up to take my goods at the close of business.

When I told her I have paid well over a third and quoted the agreement she said

"Err I think you will find that only applies in England"

 

Customer relations were laughing their butts off when I told them that one.

(why would they make me sign something only valid in England when I'm in Dundee, Scotland)

 

I have emailed the customer.relations email address I found on here but not sure if it is still in use.

I have written out a copy of the letter revoking license to visit my property under Scots Common Law to send to Head Office

and I have a copy sitting here in an envelope ready to hand to them if they come up today (which I am expecting)

 

My Question (got there finally) is...

Do I have to open the door and physically hand this letter to them or can I pin it to my door?

I just don't want to see her again.

She has made me cry so many times with her attitude and I am still extremely emotional after losing my baby so cry at everything just now.

If I do have to open the door can I just hand it to her and shut the door?

 

Oh and forgot to say the remaining balance on the tv is £140. That is ALL that is left to pay including the arrears. The agreement is due to end in May.

 

If you are still reading this essay it is much appreciated and I really look forward to any advice.

So glad I found this place

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hi Angelface, sorry to learn about your recent health problems, I hope that all will be ok with you!

 

It is a good thing that you have already wrote them a letter saying that they should not visit your home. If she, or they call again, my advice would be either to ignore them and do not answer the door, or, if you want, answer the door (making sure your chain is on so they can't force themselves in) and telling them that you have already contacted their office previously stating you do not want them to visit your home and that you will now be contacting the police because you are both alarmed and distressed as a result of their actions.

 

My only other advice is to reclaim any of the insurances you have paid, - OSC and DLC. Also, I see you purchased a TV from them, if it is a Baird TV (which they sell at around 3 times the price of an equivalent spec product) - take a look at the thread I started re Brighthouse Price Promise. It could be possible for you to reclaim a lot of money from this awful company, - the insurances you paid, plus around £500 or £600 for the price promise.

 

Hope all goes well for you!

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Thanks for your reply, The tv I bought was a philips one. No problems with that...yet lol

 

I didn't take any insurances out with them when I signed up, not that they didn't try that one though.

Thank you for your well wishes. I have emailed a copy of the letter to their customer relations dept too so we shall see if I get a reply.

I only have a few weeks left and I cannot wait to make the last payment early and be rid of them.

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sit tight a84

 

matters not where you are

 

there's nowt they can do to you

 

pers I wouldn't bother with the letter anyhow

 

dca/bailiffs are not allowed in Scotland anyhow.

 

the womans prob annoyed they didn't get a healthy commission

as you didn't take out the 'compulsory' insurances

 

so no real profit for them!!

 

good move

 

dx

  • Haha 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Yeah she seems to have had a real issue with me since I complained about the way she spoke to me once before after she phoned my mother to ask her to remind me it was my 'best day to pay' lol.

I just want to keep them away from my door if I'm honest :-)

 

Thank you for your reply, very much appreciated

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