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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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[ ] Taking goods that did not belong to the debtor and/or goods not permitted by bailiff rules or guidelines.

 

So I've ticked two to allow for this one as the third.

 

Bailiffs emptied the living room - all rugs and furniture, when they were supposed to leave essential items such as table and chairs. The went through the children's bedroom. They took items that they were told belonged to others, including computer needed for working at home, and car that they didn't check registration of when told it was not owned by the debtor (was owned by spouse). Police called but did nothing. Their "inventory" was a slip of paper without adequate descriptions of all the items.

 

We took the bailiffs to court, but were advised by barrister to settle out of court because of risk of high costs, and still ended up having to buy back some items belonging to others because the judge was unfamiliar with the procedure (There is a rule in the 'Green Book' for a judge to order return of wrongfully taken goods.) Wires had been cut in computer and car when we got them back.

 

In trying to cover their exploded costs, the value of goods far exceeded the original disputed parking amount. To the bailiffs it seemed to be a game of intimidation and seeing what they could get away with. Such action not only violates bailiff rules, or the legal principles of reasonableness and proportionality, it also breaches Article 8 of the Euro Convention on Human Rights ("right to respect for private and family life"). Perhaps it is time such cases get highlighted in Strasbourg. The exemptions of Article 8, i.e. "the protection of the rights and the freedoms of others" ... "necessary in a democratic society" do not warrant such intrusion and disruption.

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Our home was visited by Marstons very early in the morning with a small white van, as my son had not paid a speed camera fine in time. He hadn't paid £60. They charged us £381. The Bailliff continually referred to himself as 'an officer of Her Majesty's Court'. I asked him if he worked directly for the court and he replied he was an officer of the court. When he gave us the slip to make the payment it was from Marstons. I feel he was deliberately concealing his identity in order to pressurise me to make payment on behalf of my son. I made the payment online as I did not feel comfortable giving him my card details. It took almost 9 weeks for the receipt to come through the post - and the online payment clearly stated that until we were in possession of the receipt the debt could not be classed as 'Paid'. Dodgy dealings from start to finish topped off by £320 charge because they drove to my home. And the court licences these people to come and fleece money off ordinary people. We are not 'criminals' but they made us feel as though we were.

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My son was visited 3x by Marsdon for non payment of speeding fine, I refused peacefull entry and referd them to Form EX345 page 5. “Civilian Enforcement officers will notcharge you anything for their work” £300.00 on top of his fine, wrote to the court manager accuesing marston of misfeasance, they recalled the distress warant as I made it clear Marston refuse part payments, the contract for magisrates court to 4 bailiff companies cleary state they can only charge from the fine owing!.. as the thread above was over charged more than the fine this can be cliamed back, small cliams. http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?168-Bailiffs-and-High-Court-Enforcement-Officers/

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I used to work for the Proper Marstons, who were High Court Enforcement, until bought out by Drakes, who have ruined the reputation of a company who worked with debtors not bullied them on the doorstep. I will follow with interest how they have dragged the name of Marstons into the mud with their sly tactics and lack of knowledge of communication with the general public.

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Our home was visited by Marstons very early in the morning with a small white van, as my son had not paid a speed camera fine in time. He hadn't paid £60. They charged us £381. The Bailliff continually referred to himself as 'an officer of Her Majesty's Court'. I asked him if he worked directly for the court and he replied he was an officer of the court. When he gave us the slip to make the payment it was from Marstons. I feel he was deliberately concealing his identity in order to pressurise me to make payment on behalf of my son. I made the payment online as I did not feel comfortable giving him my card details. It took almost 9 weeks for the receipt to come through the post - and the online payment clearly stated that until we were in possession of the receipt the debt could not be classed as 'Paid'. Dodgy dealings from start to finish topped off by £320 charge because they drove to my home. And the court licences these people to come and fleece money off ordinary people. We are not 'criminals' but they made us feel as though we were.

Always ask to see an ID card and if they can't produce it, shut the door and phone the police, they are not officers of the court , they are not paid by the court they Are paid by Marstons! Who are part of the Bridgman Group of Companies ....

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I am not clear about how to participate in the poll. Is there a link?

 

Equita, collecting Council Tax arrears, claimed for 4 visits when they made one.

Levied on someone else's vehicle without my knowledge or signature. Am I correct in my understanding that it is his duty to ascertain the ownership of the vehicle before levying?

He then claimed a bogus visit to levy on another vehicle, the registration number of which does not exist and recorded my address as something else he made up.

 

Equita claim that as many as four different bailiffs have made visits. No proof or documentation.

I have been dealing with one on the phone, who agreed not to visit my home as my wife is in a frail state due to stress from our financial troubles. He had not even received documentation from the council because I had missed the deadline for making a direct arrangement with the council by half a day.

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Hi Cherry

 

Welcome to CAG.

 

Have you solved your issues with Equita? Are you sure you have not been overcharged?

 

If you need to explain any more start a thread of your own http://www.consumeractiongroup.co.uk/forum/newthread.php?do=newthread&f=168

Please consider making a small donation to help keep this site running

 

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I've had more dealings with bailiffs than I care to mention. All of them have lied about their powers of entry, what they can and will take (if they ever manage to get in that is) Not one has ever made it over my threshold. I have been threatened with violence over the phone only for them not to turn up the next day (lost their bottle me thinks). I felt somewhat intimidated on one occasion when two of them came to collect £550!! for overstaying in a car park by 15 mins. They must have been 6'6" and 20 st, I just stood my ground and they went away empty handed. Another came with 3 Police Officers for a Council Tax debt. Despite trying to look all powerful with his 'bodyguards' he didn't get in either as once I told him MY rights even the Police couldn't help him.

I have had dealings with Marstons over an unpaid fine for no T.V. licence. I still owed £88 but Marstones made it £388 now or £688 if the have to use a van and locksmith. Incensed by these charges I called them a told them there was no way they are coming in. I was informed I would be the first person to resist him and his 'CREW of 9' and for even telling him that and he would now F***ing clean me out. As this fine was for a 'Criminal Offence' I could also be arrested and sent to prison ( been there, seen it, done it)! Personally I was looking forward to meeting this CREW, but my wife got upset and paid the £388. This has left me with a bad taste in my mouth ever since.

I now have CCTV and I record all calls when dealing with any kind of debt collector/bailiff on the phone.

Anyway these are my experiences with bailiffs all I can say is don't ever let them intimidate you.

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These threads were all started in the Bailiff Poll thread.

I have moved them away from that thread.

Please will you each start a separate thread to tell others about your specific bailiff experience.

 

Thanks

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when i had marston come around i used my rights not to open the door for council tax and the bailliff starts shouting we need to speak to you now i ignred him but the neighbours heard it all it was for a council tax bill that was for a property i rented a year after i moved out but now the council have put an attachment of earnings on my partners wages

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Please note that this topic has not had any new posts for the last 2740 days.

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