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    • Hi Slick,   Amazingly fast reply, thank you!   According to the reference on the payment it says "ON 24 SEP BCC" and the payment cleared 25th September at 11:26   I was simply told to sign up on the website by a staff member in the gym, no further information was given to me by them. The website stated that it's a rolling monthly membership that could be cancelled at any time "No contract membership JUST £14.99 a month, until 2021*" As far as I am aware there was absolutely no minimum membership length, unless there's some small print I've missed somewhere. But Harlands haven't mentioned anything about me being obliged to pay for a certain length of time so... I've attached a picture to this post of what I signed up for.   Also, I'm not sure if this has any relevance at all but the building is plastered with £9.99/month signs EVERYWHERE yet it costs £14.99 when you go on the website. False advertising 🙄 Could perhaps use that as leverage in a letter if it comes to it, I dunno? 😂
    • I look forward to hearing from a member of the team 
    • Hi Selrahc and welcome to CAG   Please be in no hurry to contact X4Less, Harlands or CRS - they can do nothing for now.   Before you do anything, we need more info. Please confirm :-   1. Approx date you joined.   2. Were you told it was a rolling monthly m/ship by a staff member, or a longer minimum contract.   You have no need to reply to any demand from Harlands/CRS so ignore them for now.
    • why don't you have the green slip of the v5c and what do they want it for?  
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Currys instant replacement ipod warranty


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Bought an ipod touch a couple of years ago and was told at the time about the whatever happens warranty. I went back 2 days after i bought the ipod and bought the warranty.

 

So yesterday i drop my ipod and smash the screen, today i took it in with the warranty details and reciept of the warraty but they say they wont replace it without the reciept for the ipod, the warranty isnt enough.

 

Ive havent got the reciept so i asked them to look on the system for the purchase details, when they look they can find all of my other purchases from currys including the warranty but they cant find the purchase details of the ipod.

 

So after 2 hours in the store and on the phone today i am still no further.

 

They keep saying i could have got the ipod from anywhere.

 

Cant remember whether i paid on card or not but im getting my statements from around that time tomorrow.

 

What can i do? Its their fault theyve lost the purchase information.

 

Also he offered me a refund on the warranty which i declined for now but he wouldnt give me the offer in writing.

 

Thanks for any help, if you need any more information please ask.

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The ipod will have a manufacturers number on it so that will tell Currys whetyher it was one they bought. Google the importers and ask them about who purchased your particluar one from the importer. if it is DSG then send this proof to Currys HQ and tell them that you intend to make a claim for fdamages against them for breach of contract. As the warranty is an insurance contract contact the insurance ombudsman and tell them the problem and point out that Currys is not complying to the agreement or is being particularly obstrucive with onerous terms that were not indicated at the time of purchase. that should get Currys moving, albeit not necessarily very fast as they take about a month to reply to anything in writitng so it might be worth adding in your letter to them about claiming for "loss of amenity" and interest on top of that.

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  • 3 weeks later...

So yesterday i drop my ipod and smash the screen, today i took it in with the warranty details and reciept of the warraty but they say they wont replace it without the reciept for the ipod, the warranty isnt enough.

 

 

.

 

Im bit confused, your reciept is your warranty

 

what details do you have for the purchase

did you take out the whatverhappens with the ipod or on a separate date

has it ever been repaired before

 

also is this issue resolved?

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  • 5 weeks later...

Hi

Has this been resolved?

I work for Currys and I know for a fact under the sales of goods act you do not have to supply us a receipt as proof of purchase, the whole no receipt no help is not an option anymore, all we do ask, is for a form of proof, either from our system or a bank statement. Obviously receipts are better as it is easier to track the sale. However if you know the month and year you bought it we can look up your receipt and cross reference it with your bank card.

As a company we also store MOST of your purchases under your postcode, providing our system gives us the option to do so, this is why we ask for your details. However we should still be able to see the purchase even if your name and address is not attached to it, through a different system.

 

Hope that helps

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