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Groupon voucher didn't work. They won'y do anything.


axil23
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I bought a Groupon voucher to use at a online store before the 25th. On the 24th night I tried to use the voucher to make a purchase and it didn't go through. I can prove that I tried as I set up a new account with that merchant at around 1030pm and the voucher failed at check out.

 

Groupon is now saying that since the voucher is expired they can't do anything about it. It wasn't a big amount, only £20 but the principle is bigger here.

 

How can they give me a voucher that does not work and then say they can't do anything? What are my Legal rights and how should I approach this as a few emails to groupon have confirmed they won't do anything.

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Have you asked them for proof it was out of time?

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Have you asked them for proof it was out of time?

 

Well when I tried to use it 1030pm it was still valid. It was only when I emailed them the next day to advise them that the voucher did not work did they say that it was void now that it had expired. But I tried to use it when it was still valid.

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Its like someone giving you a gift card valid till Dec 31 and you try and use it on Dec 31 and it doesn't go through. Its not your fault? Its theirs so how can they then say we are keeping the money you paid to us without providing a service.

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