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    • I would suggest also that you telephone the ombudsman tomorrow and ask them for details of the complaint that they have received from you and tell them that you want it in writing.  You will be amazed how scant The records of which are kept by these people. Read our customer services guide and at least actually give you some idea of how you should deal with customer service people or any call handlers on the telephone.  It is very important that you get a written summary of the report which you made to the ombudsman so that you can see exactly what they are investigating. The complaint to the ombudsman should have been very carefully considered over a period of time rather than simply made in a phone call
    • You should start putting everything in writing. Even the ombudsman, to begin a serious complaint by telephone is quite frankly crazy. I hope you have taken a copy of at least the advertisement that you have posted above.  I don't suppose that you kept a copy of the original AutoTrader advertisement.  How much in writing have you got of anything?    
    • Funnily enough the ad is still available online Range Rover 4.4 SDV8 Autobiography LWB Previously Sold | Clinkard Performance Cars WWW.CLINKARDCARS.CO.UK Performance, Prestigious and Specialist cars Dealers in Romsey, Hampshire but the autotrader version isn't which was probably slightly different potentially with more information. Reported to FOS over the phone but essentially gave them the same information I've stated here, updating them that I'm paying for a car I haven't had for nearly a month now etc I'll certainly come back with an update. Fingers crossed they will realise it's not worth taking to court. So the inspection among other things found a hairline crack across a load bearing section of the chasis which at the minute to the naked eye looks tiny but could turn out to be catastrophic and has had some filler chucked on top of it but we'll see what Clinkards inspection comes back with. Distance wise I believe they're around 165-170 miles away from me. Also I'm sure many people will have PCP agreements as it's the most common way to buy cars under 5 years old but they just forgotten the terminology or name for it. Pay deposit, choose a length then pay the difference between value today and guaranteed future value at the end of that agreed term   Whole experience has scarred me and moving forward I'd be tempted to pay for a pre purchase inspection myself because these guys are bigggg traders with a lot of top end cars. I just hope they don't make any more silly offers
    • Strange final response. They say that they are still investigating but they are giving you their final response anyway. Seems like a load of nonsense. Have you got a copy of what you then sent to the ombudsman? Anyway, for the moment although would like to know – it really is all for curiosity because as you have put it into the hands of the ombudsman it's probably not worth doing anything more until you have a reply. I would suggest that when you decide to spend this kind of money in future on a used car, that you understand exactly what your rights are before you make the purchase. When you buy anything – and maybe especially used car you should realise that you aren't only paying for the car, you are also paying for a bundle of consumer obligations which are intended to bind the dealer. You are paying for a vehicle which is of satisfactory quality and remains that way for a reasonable period of time and you are paying for any defects which emerge to be addressed and repaired at the expense of the dealer. We've already pointed out that by purchasing the warranty, they have effectively persuaded you to pay for something for which you have already paid. Very decent of you not to want to cause trouble in respect of defects which manifested themselves within the first few weeks. I have no idea why. For £78,000…. This you say that they were age-related problems – that is still no reason why those defects should have been there or why the dealer should not have been responsible for them. It seems to me that you have a clear case against the dealer/the finance company. We don't have many or any PCP purchases on this forum. However, it seems to me that the finance company is probably responsible for the condition of the vehicle because effectively you have bought it from them and to that extent it should be the same as HP. With a hire purchase agreement, it is as if you bought the vehicle directly from the finance company not from the dealer and it is the finance company which bears all the consumer obligations. I think the only thing you can do is to monitor the situation. Update us when you hear from the financial ombudsman and if you need to take the matter to court then we will help you. In principle it should be straightforward – but certainly there is a risk of a serious bill for costs if you lose. I don't see you losing. Did you say somewhere that the report suggested that the vehicle was unroadworthy? Have you got the advertisement for the vehicle? Does it make claims for the vehicle which are clearly untrue? And by the way, four hours away from you is what kind of distance? Have you read our used car guide? Have you looked at the video?
    • there's one in this thread.. i wonder if its the same, they seem to be identical regardless each time we have a thread with one Vehicle Control Services Privacy Notice, Brooke Retail Car Park, HA4 0LN - Private Land Parking Enforcement - Consumer Action Group  
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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can they do this? (Letter) - holding meeting without giving me the option to bring a rep


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Got this letter recorded in the post from my employer (I haven't been there long, but am no longer in my probation period)

I did have a meeting where they brought up the fact that i was rude to a customer and another where I left a security door open, and also where my standards of cleanliness haven't been up to scratch

Should this meeting not have been a disciplinary where I could have bOUight a rep?

This seems like the threat to me

Is it a written warning?

I have had 1 verbal warning so far since starting in Jan.

 

 

I would like to thank you for meeting with us on 11th April.

 

To confirm, we discussed your conduct during the incident in Reception on 7th April and various other smaller issues.

 

By your own admission; you have some personal issues which are affecting your work but are seeking help to resolve these. We would like to offer our full support in this.

 

We have put various initiatives in place to make your job simpler and clarified all your tasks via the job role sheet and daily tasks list. We hope this helps you to carry out your tasks more effectively.

 

We also discussed the importance of health and safety, and hygiene in our industry. You declined to undertake the further training that was offered, due to your college course in x that demands a lot of your free time.

 

I would like to formally meet again on 27th May 2013 at 4pm. Between now and then, I fully expect to see an improvement in attitude and work standards.

 

Yours sincerely

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To me that reads like a record of an informal counselling meeting which is often the step before the formal procedure. It doesn't read like a warning.

 

They have been very careful to document that additional training was offered and refused; are you sure you don't want to rethink that? As I think it will come back to bite you.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Where they mention the next meeting in May, that would most likely be an official performance review, I would definitely arrange to be accompanied to that one as it has the possibility of turning into a disciplinary.

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Where they mention the next meeting in May, that would most likely be an official performance review, I would definitely arrange to be accompanied to that one as it has the possibility of turning into a disciplinary.

 

You have no right to be accompanied at a performance review. I think it is more to be prepared to stay "hold on a mo" if it *does* look like it is going to be a disciplinary, and ask to reconvene with a representative. Or, let them do it incorrectly and then appeal against it; personal choice!

 

Hopefully OP can make the improvements asked and it won't come to that, however.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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You have no right to be accompanied at a performance review. I think it is more to be prepared to stay "hold on a mo" if it *does* look like it is going to be a disciplinary, and ask to reconvene with a representative. Or, let them do it incorrectly and then appeal against it; personal choice!

 

Hopefully OP can make the improvements asked and it won't come to that, however.

 

Emm is of course correct, thanks for picking up the error in my quick reply, if your employer mention disciplinary actions then call a halt to proceedings.

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half right each Leon, you're right to caution to watch next meeting closely! Got there between us.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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THANKS

 

So, it would be wrong for them to turn a performance review into a disciplinary? At that point should I say, hang on, you need to write to me again to request my attendance at a disciplinary and I would have a right to bring a rep to that?

 

I know i've worked there less than 12 months so probably quite easy for them to sack me, yes?

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  • 2 weeks later...

OK so have had 2 informal meetings with my manager where she has pulled me up over poor work standards and negative attitude. She then phones me today to say that management vs employee relations have broken down to such a point that there is no coming back from it and therefore she is wanting to hold a disciplinary hearing on friday where i am welcome to bring a rep.

I know i will have a right to appeal, but can they sack me in this meeting with immediate effect

FYI i am on contract for 1 weeks notice and ive been there for 7 ish months.

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OK so have had 2 informal meetings with my manager where she has pulled me up over poor work standards and negative attitude. She then phones me today to say that management vs employee relations have broken down to such a point that there is no coming back from it and therefore she is wanting to hold a disciplinary hearing on friday where i am welcome to bring a rep.

I know i will have a right to appeal, but can they sack me in this meeting with immediate effect

FYI i am on contract for 1 weeks notice and ive been there for 7 ish months.

 

Unfortunately yes, but they must pay you in lieu of notice and for any accrued holiday pay.

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