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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Apologies for starting another thread but I think this is different enough from the previous one I started


I was due to be paid Monday (I am paid twice a month on 1st and 15th of the month) and my wages did not go into the bank. This is not uncommon, out of the last 20 times I was due to be paid, 10 of them were at least a day late. When I asked the director who deals with the wages I was told there is no money in the bank and a cheque would not clear until Wednesday at the earliest and there was nothing they could do. I stated I had direct debts coming out that would bounce but again was told nothing could be done. I was told they would see what they could sort out but nothing more was said about it. I also mentioned to the other 2 directors (I work for a small firm with 3 directors and 4 members of staff including myself) about my wages not being in the bank but again nothing was done. I have only mentioned once in the other 9 times about my wage being late and that was paid in the day after it should have been.


In the past when others have had late wages my employer has made efforts to get some cash to see them though until their wage went in. I was not even offered this.


This morning after checking the bank to confirm they still had not gone in I emailed the Managing Director and said I would not be in today as I needed to go to the bank to try and sort out some emergency overdraft until my wages came in. Also in the email I highlighted a few other discrepancies in working conditions where I do not feel I have been treated fairly or equally (every member of staff got a Christmas bonus except me, last year all employees got an extra days holiday except me). Now I know these are at the discretion of the management but I felt I deserved some sort of explanation as to why I was excluded.


I have now been summoned to a Grievance Meeting tomorrow to discuss this with the MD and the director who deals with wages.


To complicate things further (and I *think* this strengthens my hand a little) I have never been given a contract of employment and there is no company handbook where I can read what the companies grievance procedures are. I had in the past attempted to have an informal meeting with the MD to discuss the points above along with working conditions in my "office" (which is a store room filled with equipment and a piece of wood screwed to the wall as a desk, with no windows or ventilation) but he was constantly answering the phone throughout the meeting and then left before I could make all my points. Therefore I feel I followed correct procedure as per the ACAS guidelines.


I have been offered the chance to have a witness (their words not mine) to attend with me but as I do not want to drag anyone else from my workplace into it I will decline. Would I legally be allowed to record the meeting as my witness?


Where else do I stand legally given the fact there is no contract (so therefore everything is implied by conduct I believe) and no staff handbook for me to follow or even know what the grievance procedures are? Could this meeting be used as a cheaper way of getting rid of me than making me redundant? Would I have grounds for constructive dismissal if they did?


Sorry for the essay, I just wanted to cover as much of my case as possible as time is short before my meeting tomorrow

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Hello there.


I believe recording the meeting is a no no, IIRC it's a question of breach of trust if you do it and don't tell them. I don't know how you would stand if they agreed to a recording, hopefully someone else does.



Illegitimi non carborundum




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I am not sure why you think you can be let go for raising a grievance?

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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No, fair point HB, but it's not grounds for dismissal. There would need to be a different process followed eg disciplinary.


OP, how long have you worked there? sounds like they ae financially unstable anyway so I'd be looking elsewhere anyway.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Believe me I am looking elsewhere. I have been there on the books for 2 years but as per my previous thread I was on a commission basis before that for nearly 3 years where they paid my tax and gave me a P60 which without a contract in place could be taken as being employed from that date.


I am just concerned they could try and twist it into something more as I have acquired proof one of the directors has it in for me but cannot confront them with it because of how I got it.


As for the recording, I would do it with their knowledge, nothing underhand


Am I right in thinking that all I need to do is go over my grievances again, explain things more and that is it? Nothing else can be discussed at the meeting that was not in the original email can it?

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Under the Employment Rights Act, you are legally entitled to a written contract of employment (section 1 - 3) and any changes have to notified to you in writing (section 4). So you do not need to worry about that.


You have a right to be paid your wages. If they are due on the 1st and 15th of every month, then that is your implied contract.

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