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    • Looking for a bit of assistance. I moved into a rented flat on 20th April 2024. I viewed it on the 14th April. Before I moved into the flat, the letting agency provided me with an offer sheet, in said offer sheet I made a number of requests and conditions related to me progressing with assuming the tenancy. These were: 1. A professional clean of the flat prior to move in date. 2. The hob, shower glass and bathroom cabinet be replaced prior to move in date. These were all planned actions by the landlord when I viewed it. I could see the boxes for the hob and other items in the flat. I prepared to move in on the 20th April but none of the work mentioned in the offer sheet had been completed. The standard of the clean was abysmal - mouldy food left in the fridge, nothing wiped down, bathroom mouldy etc. The hob, shower glass and bathroom cabinet were also not installed. I decided to not officially move into the flat as it was not in a condition as promised, my partner lives relatively close by so I lived with her initially. It was only on the 24th April that the hob, shower glass and bathroom cabinet were installed. The cleaners visited again 2 weeks after move in date (3rd April) and attempted another clean of the flat. Again, it was a poor job. I resorted to cleaning the flat myself. I have numerous pictures of the things I identified during my clean and have sent this all to the letting agency. Because of the issues faced, I asked the letting agency that the rent be reduced for the initial month. Exactly halved - to represent the 2 weeks that I was not living at the property. The landlord and letting agency have responded by saying that they will be willing to accept 1 weeks rent as a deduction but not 2. My question is, am I in a strong position to insist on the 2 weeks rent returned or have I been fortunate that they have even offered a weeks rent as a deduction? I would like to insist on the 2 weeks. I have paid the 2 weeks only as my rent collection date passed 2 days ago. Thank you for any assistance. Any further relevant details required let me know and I will provide.
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    • clarks are just like the rest of 'em. couldn't careless, your advantage here is it's not legally your car, the finance co. should be bought into play . as i think BF eluded too , or has in other threads, if dealer/finance co. dont sort it between themselves FOC to you, another option is to get it fixed then bill both for it, if they refuse, then a court claim is very simple and cheap option to recoup your losses. see where it goes. just musing. dx
    • Thanks for that. Much appreciated. I would have assumed they would have had contacts to do such work as well. I think it's just the general rubbish attitude from Arnold Clark as the amount of times the General Manager of the place was rude or kept referring to "it would have to come out of my margin" to fix issues. Like it was my fault. Oh well - Won't be buying anything from them again.
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hi didnt know where to ask for some advice my issue is.

 

i live in home a new build 2 years old that came with a garden shed .. now a window in the shed was smashed by local kids and i called my housing association to have it repaired which they wont, they say it was gifted to me when i moved in. which is fine its of very poor quality and i would gladly replace it with a better one. but they informed me i cant remove it as its their property, yet they wont do any repairs now its worse for wear due to all the snow we had etc so any idea what i can do .. the thing is cheap and frankly crap yet i cant remove it and they wont fix it ..i am not fixing it as that would be just throwing money away ..they claim ownership of it yet wont maintain it so my hands are tied till the roof collapses.

 

i contacted my local council but they can only deal with private landlords not housing associations

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hi didnt know where to ask for some advice my issue is.

 

i live in home a new build 2 years old that came with a garden shed .. now a window in the shed was smashed by local kids and i called my housing association to have it repaired which they wont, they say it was gifted to me when i moved in. which is fine its of very poor quality and i would gladly replace it with a better one. but they informed me i cant remove it as its their property, yet they wont do any repairs now its worse for wear due to all the snow we had etc so any idea what i can do .. the thing is cheap and frankly crap yet i cant remove it and they wont fix it ..i am not fixing it as that would be just throwing money away ..they claim ownership of it yet wont maintain it so my hands are tied till the roof collapses.

 

i contacted my local council but they can only deal with private landlords not housing associations

 

That's ridiculous. I can understand them not taking action against their own housing management department(they can't enforce on themselves), but not taking action against a housing association? Unacceptable. That said, I don't see a statutory nuisance or a risk to health. Enforcement may not be a go-er.

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Hi hades8840

 

You are in the correct place so the Housing Association say the Garden Shed was gifted to you but you cant remove it as it is their property.

 

Well I am sorry they cant have it two ways it has either been gifted to you or it is the housing association property therefore their responsibility for any repair and maintenance.

 

Please check your Tenancy Agreement first to see what it says about the Garden Shed and any other documentation you signed on moving into property.

 

Which Housing Association?

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well it will become a risk to health when it the roof falls on someone already has signs of mold and water damage..its made of chipboard covered in cheap felt it wasnt designed to put up much of a fight against the elements

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Hi hades8840

 

You are in the correct place so the Housing Association say the Garden Shed was gifted to you but you cant remove it as it is their property.

 

Well I am sorry they cant have it two ways it has either been gifted to you or it is the housing association property therefore their responsibility for any repair and maintenance.

 

Please check your Tenancy Agreement first to see what it says about the Garden Shed and any other documentation you signed on moving into property.

 

Which Housing Association?

 

whitefriars based in coventry in the west midlands..i remember signing my agreement and it stated that the property came with a shed,a water butt,a compost bin and a rotary drier ..unsure if that was on the actual agreement or a seperate page..problem is i have no idea who to speak too in regards of sorting this they have tied my hands as to my options i really dont feel like paying out to have it repaired would be more beneficial to have a better one there

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i found my tenancy agreement and the second sheet that i had to sign it lists the items ie shed etc on there doesn't state any where whose responsibility it is ..i checked their tenants hand book doesnt state in there anything to do with sheds or out buildings either does say that i am responsible for fencing border plants grass cutting etc which would be normal maintenance anyway but nowt anywhere on sheds etc

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Hi hades8840

 

Title your letter Official Complaint this way they must follow there complaints procedure and it also has to be logged.

 

They have not tied your hands on this as they have provided you with no evidence that this item was gifted therefore I suggest writing to the housing association and request clarification as to why they will not repair the Garden Shed which is an out building to the property which is the housing associations property.

 

you also require the following:

 

1. Copy of Documentation signed to say Housing Association had gifted this Out Building and any repairs are Tenants legal responsibility.

2. Copy of which Policy and Procedure on Gifting property i.e. Garden Shed.

3. Copy of Complaints Policy and Procedure.

4. Copy of Repair Policy and Procedure.

 

Due to the condition of this Out Building I would also like to request that a Clerk of Works attends to inspect the condition of the Out Building.

 

Always keep a copy of letters you send and always get proof of posting.

 

Wait and see what they say

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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