Kwik Fit- what do I do now?

[Lpattison]

I took our car to Kwik Fit as my father in law works for them in a different part of the country,

they are also the closest garage and as our car wouldn't start and we had to put it on the back of a truck it seemed common sense

 

this was such a mistake.

 

They said they had done a full diagnostic and the starter motor needed changing

- seemed logical so we paid and went to collect next day.

 

On driving it home it was worse than ever

- cut out in the middle of the road,

barely made it back to the garage

- they had not even turned the car on to check it!

 

they said they would run another diagnostic

- the next day we are told they checked everything n it must be the gear box (its auto)

- we transferred the car to a specialist,

nearly a week went by and we get a call to say its not the gear box but a common fault

 

kwik fit should have been able to see in the first diagnostic!

 

The fault lies in the timing chain - which has now snapped (we have been told this would not have happened

if kwik fit had done there job properly at the start).

 

I have reached out to kwik fit and have been told none of this is anything to do with them....

. So what do I do now?

Can I do anything?

 

The chain snapping could have done serious damage to the engine - we are still waiting to hear. :o(

[queensclose]

sadly kwik fit is just a tyre fitting company who are trying to make a kwik buck pretending to be experienced as the big boys and time and time again people get their fingers burnt. they don't have the equipment or people with the skills to identify problems. you should not even trust them with a service.

 

you need write a compliant listing your concerns threatening legal action to heard office to start the ball rolling.

[Kiki1]

Which make of car is it, and how many miles has it covered ?

[nexxusone]

I sadly worked at kwik fit back in the 1990's for a very short time.... common practice to spray WD40 onto a shock absorber to make it look as if it was leaking on the 'free check'

and a VW camper engine destroyed because (the ex book sales man) manager overruled me ( a ex vw specialist trained mechanic) on how to change the oil and undid the oil pressure relief valve loosing spring/plunger assembly down oil drainer and then said 'that's not important!' engine lasted a few miles and was eventually replaced @ kwik fits expense.

[Conniff]

Get an email off to the CEO with the whole sorry story and see what he comes back with - [email protected]