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    • OK I sent CCA request on Monday 7/6 recorded delivery with a postal order uncrossed with £1 stating on the back that it didn't go towards any alleged debt.   Wednesday 9/6, received the postal order back from Arrow with a cover letter saying they no longer charge a fee and 'we will respond as soon as we can'   Then on Friday 11/6 morning a letter dated the 10th (they said if we didn't hear back from you by the 11th) I got a letter of claim from Drydens saying 'if you do not provide proposals to repay, legal action may be issued in the county court'.  Along with 'you have 30 days to respond'. Attached is a printout of an income and expenditure sheet.
    • Your attachment was viewable in your first post.   Does the issue you mention with the wallpaper/slight stain really constitute a breach ?  Is it significant enough ?   The wallpaper was probably applied before the wall was properly dry.  But the other possibility, is that the tenants did not open windows regularly to ventilate the room.  It is important for windows to be opened or put into a vent position on a regular basis, to ensure that moisture is allowed out.   If the tenant had clothes drying in the house, with baths/showers being used etc, this may have helped cause the wallpaper peeling  and the damp stain.   Today has been a lovely Summer day in many parts of the UK, so the tenants may not be as quick to respond.  Same issue with replies to this site, so you might get other responses later.   The tenant is unlikely to try to pursue you for the matress or health issue they say is caused by a damp issue.  Unlikely to have sufficient evidence and their own actions may be the cause.   They are most likely deciding whether to complete work in the garden or not.   You are within your rights to hold onto the deposit for now, until the reasonable request to return property to pre let condition is completed.    
    • Oh Yorky, I'm so sorry you're still having trouble with your dad's hospital.   I can't believe they are still being so awkward, I sometimes think they (companies in general, not just hospitals) forget that we put ourselves through this stress and worry not because we want to, or even because we have to, but because we want what's best for our loved ones.   Their advice for you to deliver the form in person is at odds with the advice on their own website stating that visits have been suspended due to Covid. I mean, I would understand if someone wanted you to drop off clothes for your dad, but a piece of paper? Which could end up anywhere? That's... crazy.   I don't know if the following link is worth a try or whether you've been down this road, but the hospital website has details of all the consultants Consultants | North Tees and Hartlepool NHS Foundation Trust WWW.NTH.NHS.UK If you want to find out details of our hospital consultants and contact information you can search for them in our A-Z. obviously you'll know your dad's consultant name, but the phone numbers on there, are they ward ones that you've tried before or do they look different?   That said, even if you are more successful with that, definitely still get PALS and as much senior management on board as you can with a formal complaint. You shouldn't have to go to such lengths to get hold of the right people and for the right information, especially at such a stressful time.   You point out that you remember you're doing this for your brother and your dad, which is the best approach. I'm sure they, in their own way, know that you are pushing yourself and pushing the hospital for an outcome as you are is because of them.   I know it's easy for someone on the internet to say "look after yourself", "do this to help with stress" etc, but if you do feel you need extra help with dealing with your stress/worry, please don't be afraid to seek help from a doctor yourself. A "well" you is the best sort of support for your dad and brother.   I wish I could offer more support and I'm sure that if anyone else of the CAG community has any other suggestions, I'm sure they will come here and let you know.  
    • Ok update.  I have spent the last week or two, trying to get help from the Staff Nurses and Matron, regarding the Consultant or someone to have my dads lack of capacity documented, either their own paperwork or me sending COP3. I   they have informed the consultant looking after my dad, who at this moment is sounding very ill, with medical issues on top of delirium and confusion, he is apparently having blood transfusion bag things. not eating and drinking. I have even spoken to the consultants secretary to explain the urgent matter and to have the consultant contact over the last few days WITHOUT SUCCESS, conversion ended today with its a legal form can I take it into hospital personally, er..I dont drive and Im in Northampton, Hospital is Stockton on Tees.    the nurses cant help need to speak to consultant!!!!!!! conversation ended with well I will complain to PALS, GMC secretary of Health or whoever......reply was looks like it then?   I have just compiled a 3 page letter [well e mail one] sent to PALS, I will follow up with a written one and to whoever else I can contact.   I need this medical form before I can do anything else with court or appointee   anyone have any ideas cos Im now at my gasping point, wondering why the hell am I taking on all this stress and worry, then I think of my younger brother, and that reminds me why I am doing it and doing it for.
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Misused of Company Capability Procuedure & Raising a Grievance


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Hi there,I was off work for 5 months with stress and severe depression. At the start of the sickness I was sent two letters one inviting me to a stage 2 meeting under the sickness absence policy and the second stating that upon my return they would be inviting me to a formal stage 2 capability meeting under the capability policy.The union wrote to my management and said that I felt bullied by this and that they shouldn't be dealing with me under two different policies. They then put the capability process on hold until my successful return. I returned earlier this year (Jan 2013) with a phased return in place, alternative temporary line management, counselling provided by the organisation and a risk assessement to be completed.I am now back at work full time and my phased return has now ended. They have now written to me inviting me to a formal stage 2 capability meeting. When I had my last meeting with my union rep and mangement, the union rep requested that they provided evidence as to the capability. The capability evidence they have provided is poor and I have challenged them to review their decision to hold it as I believe it is misuse of the capability policy. The main points being:- 2 of the 4 points have been added retrospectively since my return (they cannot add new points that are being raised for the first time)- 1 of the points relates what they deem as poor work, although I have evidence that it went through the formal sign off processesIn essence I have managed to pick holes in all their evidence. So it is my belief that this is evidence that my management is trying to "manage me out" of the organisation.I am quite sure the capability will not hold out or even take place. However in response I want to take out a grievance for misuse of the capability policy and for causing additional work related stress. Does anyone have suggestions for a letter that I could use on this basis?Any help gratefully received.Thanks

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I don't think it is mis-use.

 

There is a hearing. You say your side. It gets dismissed. That's it.

 

If you want to claim bullying you will need stronger evidence than this.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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If you have the right to appeal this stage then do so, if not grievance them as an appeal but i'm my experience adding more is fair as this is about you fulfilling your contract and unless your policy is specific that you cannot add more i can't see why they couldn't for legitimate concerns.

 

Do you have the verbatim reasons for improvement, if not get them as you will need to show you are performing to the required standard, how do you improve if the instructions re not clear? (if the issues are technical enough to warrant clarity that is)

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