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    • If the OP wants some help with this then he ought to engage with this thread. Contacting the police is the obvious way to go and that should be done in any event at least to obtain a crime number but it is unlikely to result in any particular success. I would suggest an action for conversion under the Torts (Interference with Goods Act) 1977. On the basis of what we have been told here, the chances of success are pretty well 100%. The only problem will be that of enforcing the judgement that it will be a very good start. Of course we haven't been given any details about the car and particularly its value et cetera so we don't know how much such an action would cost to bring and that might affect the OP's decision whether or not to make the claim but the successful outcome is pretty well guaranteed. I don't understand why the OP who apparently is an experienced car mechanical engineer as allow this to go on for two years. That is quite extraordinary. We need to know the whole story if the OP wants any help. Otherwise we are all wasting our time and of course other people will become victims of this same person. If the OP has simply come onto this forum to add a story and effectively to do a hatchet job on this car repair person then that is pretty unhelpful because that's not what we do. That's what social media such as Facebook et cetera are for. If the OP doesn't come back and tell us the story and the details that we need so that we can set about attempting a solution, then our time is effectively being wasted in exactly the same way that his time is being wasted by this car repairer
    • That is a great start. Please do a new version with LFI's suggestions - don't worry about the numbering as it will have to be changed several times. The other regulars will be on during the day to suggest tweaks - me very late as I lie in bed in the mornings but then have to work the afternoons and evenings till 10:30pm!
    • We will wait until the OP confirms that they have withdrawn from the claim and they would like this thread closed. I think that the OP realises that they have to start a new thread.
    • One of the rarest and most valuable British coins in existence has sold for £818k or $1m under the hammer.View the full article
    • Rishi Sunak tried to scrap a national volunteering scheme similar to his new “national service” plan when he was chancellor, according to sources who worked with him at the time. He argued that the National Citizen Service (NCS) was not good value for money but Boris Johnson stepped in to save the programme, i has been told. Although the NCS was not abolished, it has had its budget cut by more than two thirds since the last general election. - inews   Sunak tried to scrap volunteer scheme similar to national service pledge INEWS.CO.UK Funding for the National Citizen Service has been cut by more than two thirds since the last general election    
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Accusation of benefit fraud can i send a SAR to the benefits agency? bedroom tax issue too

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Hi i am posting this on behalf of a friend of mine.


Someone has reported her for working whilst on benefits. She recieved a letter and her benefits have been stopped while they investigate this. She phoned them up as she has not been working at all. She is a full time career for her autistic grandson.


They wont provide her with any information as to what is happening or when this will be sorted. Is this normal?

I was wondering if she sent a SAR request to the council/benefits agency do they have to abide by it?

Who would she send it to we are in the gravesham area?


She has also been told that she has to pay bedroom tax despite her family moving out and her asking repeatedly to be moved from a 4 bedroom house to a 2 bedroom. The council have done nothing to assist her with this. Can someone give me some advice on her next steps to take.




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SUCCESS - Capital One PPI, Three Mobile charges, Orange Mobile charges, MBNA PPI

Wonga, Lowell, MMF 2 accounts, Provident x 3 Accounts, (ALL Unable to provide CCA)

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Ok thank u its a bit pointless me sensing it in for her then. Thanks anyway

Please add to my reputation....

SUCCESS - Capital One PPI, Three Mobile charges, Orange Mobile charges, MBNA PPI

Wonga, Lowell, MMF 2 accounts, Provident x 3 Accounts, (ALL Unable to provide CCA)

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