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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Online shop not refunding my order which was destroyed by royal mail

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I made a £66 worth order of some beauty products at thebeautybooth.com on 13 feb, 2013 shipping to Hong Kong, paying by credit card. Probably because of the recent change of royal mail international shipping rules, I have never received my parcel because my order includes a bottle of nail polish.


I have been contacting thebeautybooth.com by email for so many times but so far I only got one email reply, they said they are experiencing problem sending nail polish to overseas, and if I did not receive anything after a week of that email, I should contact them again and they will send me a replacement order.


After a week I actually did not receive anything, so I emailed them back, and I never receive any reply from them.


Couple days later I called them directly from Hong Kong, they agreed to refund the nail polish in full to me, and will send me a replacement package with the rest of the goods.


After almost two weeks, I did not receive anything, neither the refund nor the goods. So I called them again. They said they are processing the refund soon, I am not happy with their response and I requested a full refund. They agreed and they said they will process it soon after hang up.


Since then, I never received any money refunded by thebeautybooth.com. Total amount is £66.


Normally when I return goods to asos.com or Topshop or other online retailers in UK, after they receive the goods I returned they issue a refund straight away, and the money would appear on my bank statement within 5 business days. In this case apparently thebeautybooth.com did not process my refund at all.


I looked for similar situations online, and I found out that there are numerous people having same issue as me after purchasing from thebeautybooth.com. They were leaving wall posts on thebeautybooth.com facebook page complaining that they did not receive their orders and they want a refund, but the administrator of that facebook page has not been replying since february, 2013.


I am worried that I may lose my money to a fraudulent company. I am actually living at Hong Kong at the moment and I won't be going to UK anytime soon. I just lodged a complaint to adviceguide.gov.uk but I don't know if it would help me get my money back. Please advice what I should do. Thank you so much!

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Hi, the experts should be along soon to help you. From what I have read on other posts you may be able to do a chargeback as you paid by credit card, I know it works in UK I would think it may work as you are in Hong Kong?



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