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Aquability Shower Problems

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We too are having problems with Aquability. We had a walk in shower installed for my elderly father but after a couple of years the pump began to cut out and water would not drain away. A telephone call to Aquability merely got us the advice that we should run the shower head into buckets and empty those elsewhere until the motor on the pump started again. As we had paid £299 to extend the warranty we asked that they should come and investigate. The 'engineer' told us the water flow was too high and turned down the pressure to the shower head. This did not solve the problem but somehow stopped hot water coming through at all. Further calls to Aquability and further visits from their 'experts' and we are told there must be a fault with our boiler not their equipment. We still have no hot water in the shower and it still doesn't drain properly. Aquability are now not returning our calls.

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Have started you a thread of your own Chris and renamed you thread 'Aquability Shower Problems'.

Edited by Conniff

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If the shower is still under a warranty then demand they come out to fix it. Give them a set period of say 14 days and tell them that if they haven't rectified the fault in that time, you will get another company in to fix it and bill them.

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We too are having problems with Aquability. We had a walk in shower installed for my elderly father but after a couple of years the pump began to cut out and water would not drain away. A telephone call to Aquability merely got us the advice that we should run the shower head into buckets and empty those elsewhere until the motor on the pump started again. As we had paid £299 to extend the warranty we asked that they should come and investigate. The 'engineer' told us the water flow was too high and turned down the pressure to the shower head. This did not solve the problem but somehow stopped hot water coming through at all. Further calls to Aquability and further visits from their 'experts' and we are told there must be a fault with our boiler not their equipment. We still have no hot water in the shower and it still doesn't drain properly. Aquability are now not returning our calls.

 

We have also had problems with Aquability.While their sales person was fabulous their after sales service is absolutely dreadful. It is for my elderly mother and has gone wrong more than once. We too have had drainage problems and after a week waiting for an engineer and then 2 more weeks waiting for a part the guy today says he cant fix it and suggests we get a plumber. I would never recommend this company to anyone and regret using them.

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I got Aquability to install a walk-iin shower for my 86 year old mother who live in sheltered housing. Virtually as soon as it was installed, the pump started cutting out. I called out the service engineer twice. The first time he told me to reduce the shower pressure - no help. The second time he told me that I need to reset the pump switch and told me how to do this. It seemed to work well like this - until the warranty ran out. She has carers who help her shower and I have left instructions on how to reset the pump. But I got a call from my mother's site manager today to say that the shower tray had overflowed and the ceiling and carpets are ruined! I phoned Aquability who told me that I would have to pay £99 pounds to get someone to come an see the shower and tell me that this is normal! Do not trust their pumps!

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I also had an Aquability shower fitted for my 86 year old mother in her flat and have had numerous problems with the pump.

 

Earlier this year, I had to call out an engineer because the pump stopped sucking the water out of the shower and this flooded the bathroom. I was charged £99 call out fee up front, and when he came he had to replace the Impeller (a little round rubber fan that operates the pump.....I guess it is the equivalent to the old fashioned fan belt). This cost a further £30.

 

The shower worked okay until today and the same problem occurred. I called Aquability and they told me that they could send an engineer WITHIN THE NEXT 7 DAYS but it would cost me another £99 call out fee plus the cost of a new Impeller. I explained to them that the part was less than 12 months old and should be covered by warranty. I was told that replacement parts only have 6 months warranty and even if it was still covered, I would still have to pay the call out fee!!

 

I asked where does it say in the paperwork that I received when the initial repair was done 9 months ago that the parts are only warranted for six months. No one could answer this question because there was nothing written on the invoice. When I asked to speak with a supervisor, the representative refused to connect me and said that she had checked with him and he was the one who advised her of this absurd policy!!

 

What makes it worse, is that I tried to contact local plumbers after my heated discussion with Aquability to see if they could fix the shower and they all said that it required a specialist from Aquability. They also said that such companies do this on purpose so that you always have to go to them for repairs......that is how they make their money!!

 

I intend to write to the Managing Director of Aquability to complain about this (once I can get his name.......no one would give it to me when I called their office).

 

However, it would be helpful if you could tell me the following:

 

1] Whether they are allowed to restrict the warranty to 6 months without showing this in writing on the repair sheet/invoice, or is this illegal and do I have some right of recourse?

2] Whether anyone knows the name of the Managing Director of Aquability?

 

Thanks

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2] Whether anyone knows the name of the Managing Director of Aquability?

 

Try this: http://www.ceoemail.com/s.php?id=b-1406629

 

Director: Andrew Lodge

Email: andrew.lodge@aquability.com

Telephone: 01252 451500


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That's a Farnborough Hants number for your interest.

 

No they can't restrict it to 6 months warranty. The standard is 12 months.

I live in this "Clowns" area and the are nothing but "Bad news". ..............

 

The "SOS" brigade. ............. Short for "Steal Our Savings"

Try Trading Standards if not then I would join forces with the other CAGGERS on here and go down the "Goods not fit for purpose" route

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Mr Andrew Lodge

Director

Aquability (UK) Limited

Unit B13

Armstrong Mall

Southwood Business Park

Farnborough

Hampshire

GU14 0NR

 

Company Number: 02928564

 

Email: andrew.lodge@aquability.com (No Spaces)

 

Endole Check on Aquability (UK) Limited Link: http://www.endole.co.uk/company/02928564/aquability-uk-limited


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