Jump to content


  • Tweets

  • Posts

    • No you're not doomed. It's a shame you covered up the dates and times on your PCN since they can possibly help your case when they don't comply with the requirements of the rules in private car parks. Could you please therefore include the arrival and departure times as well as the date of the offence and the date on which they alleged they sent you the PCN. The PCN does not comply with the Protection of Freedoms Act 2012 Schedule 4.since the wording should invite the keeper to pay the outstanding amount. Also I cannot see on the PCN that UKPO are the Creditor though I may have missed it since it is so unusual not to include it. The upshot is that you as keeper are no longer liable to pay the charge if the driver fails to pay within 28 days-0nly the driver is now liable. As Courts [assuming it gets that far ] do not accept that the driver and the keeper are not the same these rogues will have a hard job who was driving unless you appeal or have appealed and revealed who was driving. You did say that you weren't parked there long and had that been correct you have perhaps 15 minutes where you might have had a further. argument. As it judging by the confusing times mentioned in the wording or the PCN you were there for almost an hour? However as the light was not good and I presume the signs were not illuminated that is a reason that you could not see the sign. And did you have your blue badge showing ? Interestingly the post code quoted does not agree with the Post office one in West houghton= BL5 3JS Are there two different Tesco  car parks in Bolton. You obviously could not be in two places at the same time...............
    • Especially because you have bought the car on finance, there is probably quite a lot that you can do although it sounds as if you are maybe taking the appropriate steps anyway. However you need to give as much more information. We need to know – the name of the dealer details of the vehicle, make, model, mileage, age, price paid – 70 8K? The name of the finance company – and some dates. Date purchased, the date that you have logged this with the FOS and I'm sure there will be other questions. I suppose that you don't understand your consumer rights very well because issues like the sunroof et cetera should have been repaired by the dealership and there was no need for you to spend your own money on this. On the basis of what you have told us, I would suggest that eventually should be up to recover all of your money plus the expenses you have incurred in carrying out repairs. And in fact – you could also list out the faults which have manifested themselves so far and the money you have spent on correcting those. You are entitled to purchase a vehicle which is of satisfactory quality remains that way for a reasonable period of time. At £78,000 I wouldn't expect any serious issues to manifest themselves in this vehicle for quite a few years. Tell us also about the £2400 inspection that you have had carried out. Were you advised to do this? To do this of your own initiative? Who carried it out? That lot for a start
    • Hi Dx, I am hoping you have had an opportunity to skim through this thread. Please may I give it a humble bump for your consideration. My last date to present a WS is Wednesday the 17th. Many thanks and kind regards 🙏  
    • Hello I've got a parking ticket, see here... https://ibb.co/DfHqg9F https://ibb.co/QvqH52m https://ibb.co/pbPPdDg https://ibb.co/X2F1X25 I've been parking at a particular corner in a small Tesco car park for years. Recently they put two electric charging plugs, one where that spot is and one at the bay next door, so I stopped using them out of courtesy in case they need to be used (I use that Tesco every day and drive past every day but have yet to see anyone use them). Recently I went back to Tesco when it was reasonably dark. All the bays were full, including the three blue badge bays. I have one but none of the cars parked in the bays did, I noticed as I walked past them (nobody ever gets pulled for that because Tesco have never policed this small car park before). Since there was two free electric bay spaces, and since I wasn't going to be long (just one product), I parked into my former 'regular' spot. There was a notice on the wall but if I'm honest I didn't read it because (a) I'm thick, and (b) I honestly thought it was just telling people how to use the device (like I said, I'm thick) rather than this being a parking fine. I went back during daylight and the sign is very obvious (as you can see from the picture), although not so obvious at night, although probably still obvious enough for you to tell me "tough luck, pal". Now they want £100 or £60 if I pay quickly. Am I doomed?
    • Hi All   After a bit of advice to see where I stand. Bought a car in Sept 2022 on pcp. Been told it had a big inspection and was good to go. Had many issues with it throughout the year including trims coming off the car and sunroof not closing.   While getting the sunroof repaired at month 12, in Sept 2023, the bodyshop guy said your cars been in a bad accident. Garage said it hasn't but offered to take the car back at half of what I paid for it as long as I buy a replacement from them before inspecting it (probably damage control) (car was £78k, said they'd offer £40k "trade in value" as if doing me a favour).   Ended up getting a forensic inspection done for £2400 in Dec 2023, confirmed car was in a bad smash (write off level but unrecorded on hpi) and potentially unsafe to drive - front end is slightly bent towards 1 side, what looks like a hairline crack on the chasis, overspray, bonner with patches of filler all over it, damaged rubbers etc   Raised complaint to finance company and few weeks ago to FOS... just wondering what people's experiences have been like going through the FOS, main thing that concerns me is that it was 12-13 months after I bought the car that I realised what caused these issues and raised the issue to the garage/ finance co but the damage/ misaligned panels are actually visible in the advert photos which I saved thankfully.    Dealership has had my car for 4 weeks to let a few bodyshops look at it (without giving me a courtesy car!!!) Not giving me any updates either because I went to the FOS about it and didnt want to speak to them over the phone anymore as opposed to emails. Note: hanging trim was reported within 3 months but due to part delays it didn't come until like July 2023, within 2 months the piece came off again, claimed under repairers warranty for another replacement 6 weeks ago and within 2 weeks this time the trim is coming off AGAIN (assuming it won't stay on due to the car being actually bent out of shape slightly)   Any idea if I have a good case or if there's anything else I can do?   Thanks
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
        • Like
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
        • Like
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Triton Showers call out fee harassment.


kanwar
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4020 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hello everyone,

 

I am new to the site and would be very grateful if you could assist me with a problem I'm having with 'Triton Showers'. Aplogies if this thread is not in the right section, I couldn't see where else to put it.

 

The issue I'm having is that Triton showers are harassing me by post (and previously by phone too) about paying a £68 call out charge and possibly £30 more on top of that.

 

Early in 2013 I called them up as my shower was having water pressure problems. I spoke to the lady on the phone who asked me to do a couple of things to ensure it wasn't something on my end and that I wouldn't be charged with the call out fee. I did that (checking for blockages etc) and found no problem. The problem had developed only a month or so before I called Triton.

 

The engineer then visited us and was a very rude and unprofessional person. He refused to do anything, saying the shower had been fitted incorrectly. He left quite quickly.

 

Soon (Feb 13) I received a letter from Triton along with a barrage of calls, asking for the £68. I was shocked and have refused to pay anything to the scoundrels.

 

This has dragged on now and I thought maybe the matter had gone under the carpet but at the beginning of this month I received more correspondence from Triton again demanding the call out charges. I have also been told that an additional £30 will be added if i do not pay by tomorrow (9th April 2013.)

 

I am quite concerned at this now as I am an unemployed person at the moment and cannot possibly pay this money.

 

I have tried searching the forums for Triton related problems but haven't been able to find anything particularly relevant.

 

If anyone could assist me I would be very grateful. Thank you.

 

P.S. I have also discussed this with Triton Showers representatives through e-mail and told them how I could not possibly know of an installation problem as I not a qualified professional in this field and that I had the shower installed by professionals. Their latest email back to me today is as follows:

 

"I write further to your most recent email received in our office.

 

May I draw your to your attention to page 14 of the installation guide under plumbing connections that states you must not use plastic fittings and also on the same page where it states compression fittings must be used.

 

In view of these facts, it is cleat that yourself or your installer has not read the instruction booklet and we have therefore charged appropriately".

 

Kind regards

 

Helen Chandler

Administration / Warranty Team Leader

Edited by kanwar
Link to post
Share on other sites

If the shower was fitted incorrectly by a contractor other than Triton they have a point, the shower isn't faulty the problem is with the installation and if that was not done by Triton I think they could well be within their rights to charge a call out fee. what do the t&c,s say

If I have been of any help, please click on my star and let me know, thank you.

Link to post
Share on other sites

I can't post the link to T's and C's but here's a part of it, on the website.

 

"6. Where a call under the terms of guarantee has been booked and the failure is not product related (i.e. scaling and furring, incorrect water pressure, pressure relief device operation or electrical/plumbing installation fault) a charge will be made. A charge will also be issued if nobody is at home when the service engineer calls or adequate parking/permit is not available."

 

:-(

Link to post
Share on other sites

Was the charge made clear to you before the visit was made (ie on booking)? If you had the shower installed you need to get on at the cowboy who did it for you and warn them that they are liable for your costs and any cost of getting a decent plumber in to put it right. The £30 admin fee is cobblers, they have no agreement that can force you to pay that.

I would have thought that the engineer could have been more helpful but that is a different complaint, many of these manufacturers look for get-outs when it comes to warranties so it is pot luck if you get someone helpful.

Link to post
Share on other sites

The lady I spoke to, on the phone, did inform me that there could be a call out charge so she had me do a few things to check whether there was any blockages etc with the shower. I did those checks and it seemed fine. This is the first shower I've ever bought from Triton Showers. I really regret my decision.

Link to post
Share on other sites

Hi Kanwar

 

I must admit I agree with AB on this one. Your real issue is with whoever installed it not the actual shower as that works correctly. Who did the install for you? Was it a plumber or a friend etc?

Link to post
Share on other sites

They can only charge you a call-out fee if there is a written or verbal contract between you and Triton for payment of the fee. If you were clearly told over the phone that there would be a call-out fee if the problem was not product related, then they can charge you. If this was not explained, they cannot charge you unless they can rely on the T&Cs.

 

But they can only rely on the T&Cs if they form part of a contract between you and Triton. If you bought from a retailer and not directly from Triton, they can only rely on the T&Cs if they were brought to your attention on the call or if they are explained in the installation guide. Are they in the installation guide? If not, I don't see how they can rely on them. Triton's response is inadequate because it does not explain how wrong installation makes you liable for a fee.

 

The 30quid is probably not enforceable. The law does not allow for recovery of penalty charges.

 

Personally, I would write a letter to Triton explaining that you did not agree to pay a call-out fee, this was not explained on the call and you do not know what legal basis Triton have for claiming the fee from you. Therefore, you will not be paying a call-out fee. If Triton wishes to pursue this matter they should provide a recording of the call in which it is alleged that you agreed to pay the fee or a proper explanation of why they think you are legally liable to pay the fee.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Link to post
Share on other sites

I think the call mout fee was explained on the phone and T BH on tis occasion why shouldnt tey charge it? there is nothing wrong with the shower it was the installation I dont see how this is Tritons problem it was incorrectly installed. The checks that the op carried out were just basic nones to see if the problam was obvious, OP knew about the call out charge if the problem wasnt Tritons

If I have been of any help, please click on my star and let me know, thank you.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...