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efax wont cancel account - over £18 + £35 in bank charges now


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Hey,

 

I opened a free trial account with efax but when I used it I realised I have to pay extra per page to send from Northern Ireland to the Republic, all my faxes are from North to South so it really isn't worth it.

 

I sent 2 faxes (Paid for through my card) while on the free trial - I asked for it to be cancelled as soon as I saw the extra charges.

I asked around 5 times by email, I was told that I have to phone them to cancel, I did it twice but ran out of credit both times, not cheap to ring from my mobile when I am in the Republic.

 

I kept asking just to close it via email, the account was OK to be setup instantly online, so why not to close..

 

Anyway, I just got another bill of over £18 this month from my account, I didn't have funds so another charge of £35 from the bank.

 

Is there anything I can do about this?

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  • 1 month later...

I would suggest looking at other faxing services that offer free trials so you can test the North to South capabilities before signing up for a plan. eFax is kind of notorious for having shoddy customer service and being more expensive than their competitors (as this review shows: findafax.com/company/eFax). There are plentyof other services out there, such as RingCentral, that won't gouge you. Good luck!

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