Brighthouse has been great to me

[scottymo52]

I have been with brighthouse for about 8 years,

and i have had no problems at all.

 

When i could not make payment i called my local store and explained.

 

I was given a commitment,

for the next week,

sure i had to make up the two weeks,

but i kept the deal.

I have had to do this a few times,

and not once have i had bad attitude from any of the staff.

 

Any goods i have had have worked perfectly,

a sofa had to have a repair done,

again this was no problem,

 

i did have to wait a few weeks for an upholsterer,

but so what??

 

I always think if you are upfront with people it helps a lot,

and if you miss payments without contacting them,

of course they will hassle you.

 

I read some threads from 5 years back,

and i have to say respect is a two way street.

 

Sure there is high interest etc,

but we people on low incomes dont have much choice except Brighthouse if we need stuff:!:

[dx100uk]

but if you actually look at the amount you have paid

 

and for the compulsory 'extras' like the insurances that are not required

 

you could have paid for each item several times from new by now.

 

dx

[Crazy Diamond]

And this was a party political broadcast on behalf of Brighthouse...

[ims21]

And this was a party political broadcast on behalf of Brighthouse...

 

[havinastella]

I have been with brighthouse for about 8 years,

and i have had no problems at all.

 

When i could not make payment i called my local store and explained.

 

I was given a commitment,

for the next week,

sure i had to make up the two weeks,

but i kept the deal.

I have had to do this a few times,

and not once have i had bad attitude from any of the staff.

 

Any goods i have had have worked perfectly,

a sofa had to have a repair done,

again this was no problem,

 

i did have to wait a few weeks for an upholsterer,

but so what??

 

I always think if you are upfront with people it helps a lot,

and if you miss payments without contacting them,

of course they will hassle you.

 

I read some threads from 5 years back,

and i have to say respect is a two way street.

 

Sure there is high interest etc,

but we people on low incomes dont have much choice except Brighthouse if we need stuff:!:

 

I smell something!

Edited April 5, 2013 by ims21

[Conniff]

These are the jokes folks

[MrsHarps]

Please could you tell me where your Brighthouse store is so I can relocate to that town and move my account across? Lol I'm happy that your experience with the staff has been a pleasant one but this is not the case for many brighthouse customers across the country, even when they are upfront and honest, unfortunately the bh staff that I have had dealings don't share this mutual respect thing. Stores like bh, perfect home etc exist purely to serve people on low incomes and/or folk with bad credit and do serve their purpose (at great cost) I agree. But as long as these stores continue to add their hidden extra's, ppi's, bogus charges etc those of us on low incomes, who fell for the well targeted advertising campaigns, are going to find our tight budgets positively strangled.

If this thread was meant as a joke, I apologise for my mini rant but feel better for getting it off my chest! Haha xo

[deano_uk]

I have been with brighthouse for about 8 years,

and i have had no problems at all.

 

When i could not make payment i called my local store and explained.

 

I was given a commitment,

for the next week,

sure i had to make up the two weeks,

but i kept the deal.

I have had to do this a few times,

and not once have i had bad attitude from any of the staff.

 

Any goods i have had have worked perfectly,

a sofa had to have a repair done,

again this was no problem,

 

i did have to wait a few weeks for an upholsterer,

but so what??

 

I always think if you are upfront with people it helps a lot,

and if you miss payments without contacting them,

of course they will hassle you.

 

I read some threads from 5 years back,

and i have to say respect is a two way street.

 

Sure there is high interest etc,

but we people on low incomes dont have much choice except Brighthouse if we need stuff:!:

 

hi, i am pleased to know that Brighthouse have at least one satisfied customer.

 

However, I would question your post here and the motives behind your post. For example, this website deals with people who have various problems with retailers etc.

You join this website this month and so far you have made only one post. Your one and only post on this website says you are pleased with Brighthouse and that they have been great to you.

 

If your post here is not some public relations for Brighthouse, then, what is it exactly for?

 

It is clear that you signed up to this website (as so far you have only one post) with the intentions of making out Brighthouse are great!

 

I am unsure as to why your one and only post here contains no problems and contains only praise for Brighthouse. Also, I am unsure as to why you decide to join a consumer advice site without posting any problems and just posting what is in my opinion just a public relations post in favour of Brighthouse.

 

Had your post count contained other posts, eg, you posted problems elsewhere and just happened to comment on Brighthouse, then your post would be more believable. As it is, IMHO, your post is just a PR exercise for Brighthouse!

 

You say respect is a two way street, yes, it is. But, I do have experience concerning Brighthouse staff who have shown absolutely no respect for their customers.

I must say that the staff at Wallasey Brighthouse are professional and polite. I have spoken with the manager of that store several times on behalf of my friend and various problems. However, I have seen for myself that staff at other Brighthouse stores within the area show nothing other than contempt for their customers.

 

You say that people on low incomes dont have much choice except Brighthouse. Again, I would question if this is a PR exercise since there are many other Brighthouse type stores...

 

Maybe you can confirm if you started this thread as a joke? Or a PR exercise (in which case its obviously failed due to the imbalance of other threads here). If it is a genuine post, then can I ask why you have taken this stand to defend Brighthouse? It just seems strange why you have joined this site and your first (and so far one and only post) shows Brighthouse in complete opposite from that of the many many threads by other people concerning this retailer?

 

I suspect your post is either a joke, or a PR exercise! If however it is genuine, then I am pleased that you have had a good experience from this retailer.

[dx100uk]

well as the op went 4mins after posting and has never returned

I think we can all guess....

 

dx

[sally2009]

scotty i agree i have never had a problem with bright house and when i go in store to do my weekly payments the lasses are lovely

i have a fair bit with them and never have hasseled and i would recommened brite house to anyone

[Bazooka Boo]

i would recommened brite house to anyone

 

Me too! Especially anyone I really don't like..... For the odd one or two 'customers' who claim they have no problems with this outfit, there are thousands of others who will disagree and be only too pleased to divulge the real facts about this firm.

[dx100uk]

must be making quite a commission selling the [non] compulsory insurances they fleece peoplw with.

 

its said somewhere these stores make MORE direct monetary profit out of selling

these that the items themselves.

 

dx

[Berus]

Hi everyone.

 

My first post as i only joined today.

 

Due to a relationship breakdown,

 

i find myself with a small child and no cooker or fridge.

 

So Brighthouse seemed to be the perfect solution for me,

but i decided to research them a bit as i had heard a few horror stories.

 

Thank God i landed here.

 

All these 100`s/1000`s of upset and angry customers cannot all be lying about BH and the allegedly dirty tactics they use.

 

One thing totally convinced me to avoid them like the plague and it was Scottymo52 `s post.

I have never read such a big bunch of self serving claptrap.

If BH employee `s are underhand enough to resort to posting this kind of drivel on a public website then they will never get my custom.

How can you trust that level of deviousness.

! Il go without the items thank you

[havinastella]

Hi and welcome Berus.

 

Have you tried craigslist.

[Berus]

Hi, thank you for the welcome. I have not but i will look. Way i just figured it was to put the money aside id have to pay BH and il have enough to buy the items outright in a couple of months, im sure i can manage till then.

Also im here to research how to claim back PPI, i know it was definitely miss sold. The knowledge on the forum is incredible. You guys do a great job.

[Bazooka Boo]

http://www.consumeractiongroup.co.uk/forum/content.php?114-How-do-I-post-my-story-on-the-Consumer-Action-Group-forum

 

Start your thread on their and plenty of others will be able to guide you through it, it is very easy..

[labrat]

try freecycle as well

 

my in laws got a sofa off there bairly used for free

we had a fridge

we also gave away a sofa, tv, tv stand

 

it is quite good

 

oh and theres no OSC