Jump to content


  • Tweets

  • Posts

    • So why are they not respecting the quite clear current voter desires and just s*d off?
    • The digital bank has introduced three new plans - Extra, Perks and Max - replacing its existing Plus and Premium plans for new customers.View the full article
    • Agree it is not a modification that needs to be disclosed to Insurers as changing the seats has not changed the risk.  
    • Frpm David Frost and Robert Jenrick: 'Conservatives must show we respect the votes in 2016 and 2019 and not give the Opposition the chance to undo the benefits of leaving the EU'   Sweep away the Brexit gloom – or Labour will unravel a huge gain ARCHIVE.PH archived 22 Apr 2024 05:47:50 UTC  
    • Please please help we were miss sold full fibre by EE July 22  Install couldn’t go ahead no equipment sent and no. Survey it was hell  foind out no full fibre in road so we had to go back to cooper no choice we involved. Ceo and they put in a man from customer resolution s  he was vile he told me I had to go to engineers  something very odd about the ex resolution s in bt basically they took my drive up said they Would put ducting in ready for full fibre we have got £ 40 for a hours upon hours phones stress and more told to go to ombudsman  then bill was £35 we called twice told it was that price as they had treated us appalling two weeks later all sky package gets pulled we call again our bill goes to 165 the next two weeks was hell trying to get yo bottom why it’s off our package it was all on in the end I spent a day on the phone  341 mins was the call anyway I got to the bottom it was this resolution man coveting up the other issue another deadlock  to cover it all up  they hide data  ee did so couldn’t get the miss sell in writing I have now only from sept  Basically now we tried getting full fibre and they have found my drive had to be taken up again which has sunk .  The engineer has placed the wrong ducting again under my drive and need s to be taken to again apparently and the pipe sticks up middle of the drive near gate not behind look so odd it’s a big as a drain pipe open to water and it’s below touching the electrical cables to hot tub . I was sent a letter from the ex resolution to say I had stopped the work  I haven’t  it’s so sadistic she covering up for her mate in that team as the orginal install he didn’t check it had been done correctly  I took to Twitter and posted on open reach they ignored me then after 3 calls of two weeks they sent a engineer bt ignored me ceo emails blocked tag on Twitter unanswered then we get someone from twitter send a engineer he written report to say it’s dangerous since we have  had a  letter to say our problem can not be resolved  then a email to say sorry we are leaving and we can’t get into our account Bt will not talk to us ofcom tells us nothing they can do Citzens advice said go to the police  we can’t go back to virgin due so mass issue with them only option is sky  but point is they make out we have canceled we haven’t we have this mess on our drive dangeous work we are in hell  it’s like she covering up for this collegue it’s all very odd I am disabled and they like played mentaly with me open reach say bt resolved the issue no they have not  I recon they have terminated us making our we have  to hide it from mgt  Help it’s hell I don’t sleep we have 29 may we have tried  calling they just ignore me  at first they are so lovely as they say I am then they go to nnamager and say we can’t say anything to you end call  Scared police are rubbish I need help even typing is so painfull  Thankyou  anyone hello be so grateful     
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Fare evasion - SWT trains


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4003 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi CAG;

 

I've been holding out on posting here since the incident as I have been checking other topics, but now I would like to ask for advice.

 

I traveled on South West Trains on March 20th from Poole to Holton Heath (HH is unmanned and no barrier). I got to Poole train station and boarded without a ticket. I had previously purchased tickets a number of times on the actual SW train and have never been warned for doing so. Of course I have used ticket machines on platforms before, but that today was not one of those occasions.

 

The train was quiet, so I sat down and took out my wallet to prepare to pay. The train started moving and around halfway through the journey, two people entered my carriage. The inspector came up to my seat. I had my money already out at this point. I said to him "One single to Holton Heath please" and offered the money. They both sat down and then started asking me my personal information. I was confused and nervous, but cooperated fully. They both got off at the next station. One of them was asking me the questions, the other was my replies. I remember he said to me "Where would you have purchased your ticket if we had not come?". I was in a state of shock with the money still in my hand. I said "I wouldn't have been able to, but I was not intending to fare dodge". The thought had never crossed my mind. I have always been prompted for a ticket whenever I have traveled on SWT. I used to be a railcard holder for three years, and since the incident I have paid over £100 for train tickets.

 

They let me leave after I had signed the page and they said that I might or might not hear back from them. It has since been two weeks and no letter yet although of course the bank holiday does not count as working days.

 

I told my parents and they have been worried. I called up SWT shortly after the incident and the man said "If this is your first offence, you will just get a warning letter, just please try and get your ticket before you board". My mother has also emailed them, but they have not replied yet. Additionally, on my last train journey I told one of the conductors on the train what had happened and asked him what will likely happen. He said "you are likely to get a fixed penalty notice in the post plus the fare, do not worry about getting a criminal record".

 

After reading these topics, I am now much the wiser - I just wish ticket people on the train would have told me the consequences. I thought I was abiding by the rules just fine. I have since purchased tickets online and through platform ticket machines.

 

A criminal record would be devastating to me. I am on anti-depressants and I had tried taking my life earlier this year. In an effort to turn my life around, I hope to teach English in Japan this summer and prosecution would stop me from doing so.

 

I realise I have done wrong, on several accounts. I expect criticism and the worst case scenario, for it seems my life feeds off of misery.

 

I will update when I receive the letter for court summons.

Link to post
Share on other sites

Hello and welcome to CAG.

 

We're not here to criticise and I hope people will be tactful.

 

There isn't very much you can do until the letter from SWT arrives I'm afraid and as you know, once it arrives the guys will be able to advise you.

 

I think the problem could be that you are meant to be able to show a valid ticket when asked and you couldn't at the time. And there is a well known court case where the passenger was only going to pay his fare if asked, I think the name might be Corbin. This could be the reason for their question to you.

 

It's hard for us to guess what may happen, but please believe that you will move on from this and be OK.

 

Hopefully the forum guys will be along later with thoughts for you.

 

My best, HB

Illegitimi non carborundum

 

 

 

Link to post
Share on other sites

I'm assuming that you are under 18? Any tickets that were previously issued by the SWT conductors should carry a warning on the back of the ticket in red writing warning that if an Inspector had been checking tickets then you would be issued a Penalty Fare, there are also warning signs at the stations.

If you are under 18 then it would seem that the Inspector has completed a Travel Irregularity Report (TIR) which means they will write to you or your parents requesting the fare plus an admin fee (£35 with FGW, not sure about SWT), as long as that is paid then that will be the end of the matter.

Views expressed in this forum by me are my own personal opinion and you take it on face value! I make any comments to the best of my knowledge but you take my advice at your own risk.

Link to post
Share on other sites

RPI is spot on, however I had assumed that you are over 18 years of age, perhaps you can clarify that point for us.

 

You have clearly read the information about traveller responsibilities, so I'm not going to repeat all of that at this stage.

 

If you are over 18, that will be the most likely reason that your mother has not received a reply. The company cannot discuss any matter with any third party who was not present at the time of the alleged offence if that third party is not a qualified lawyer representing the person reported, but I wouldn't worry about that at present.

 

It can take up to 6 weeks or so to get a letter at busy times. If or when you do receive correspondence, come back and let us know exactly what it says.

 

FGW staff were right to say if it's a first offence then you may well find it is dealt with without more serious action, so wait and see if you get a letter and don't worry too much at this stage.

Link to post
Share on other sites

  • 1 month later...

Just a quick update (posting during work hours) - letter received this morning from South West Trains, £80 fine was issued. So to those who are worried about fare evasion - two things:

1. Do not worry about court action at first. I know it is case by case, but it appears fines are the first penalty. At least for South West Trains anyway.

2. Please buy a ticket from the conductor on the train asap if not before, like others have said. I am not the right person to give this advice, but I made this mistake not because I had intentions to evade, but because I was not aware of the rules.

 

Thanks goes to the regulars on the forum and sorry that I cannot reply to the posts above.

Link to post
Share on other sites

Just a quick update (posting during work hours) - letter received this morning from South West Trains, £80 fine was issued. So to those who are worried about fare evasion - two things:

1. Do not worry about court action at first. I know it is case by case, but it appears fines are the first penalty. At least for South West Trains anyway.

2. Please buy a ticket from the conductor on the train asap if not before, like others have said. I am not the right person to give this advice, but I made this mistake not because I had intentions to evade, but because I was not aware of the rules.

 

Thanks goes to the regulars on the forum and sorry that I cannot reply to the posts above.

 

I find it is more productive to start with the worst case scenario (i.e. court), and work backwards. Less chance of getting hopes dashed or getting a shock later on...

 

But otherwise, I'm glad you've got a result you seem happy with.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...