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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Aviva/Asprea buildings insurance claim


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Hello everyone

 

I will try and be brief. I had a water leak through my kitchen ceiling, called Aviva who said it was covered under the 'tracing' section of my policy and I am covered for anything that is involved to get to the leak, but not fix the leak itself. All seemed easy, called a plumber who took time to trace it, by lifting my Amtico floor in the bathroom and also the bedroom floor as it was right against a floor beam so couldn't bet got at via the kitchen ceiling. The ceiling was originally cut to try that way and this was all approved with Aviva.

 

Anyway, I have had the quotes in and been told they are too high. My bathroom floor, in 2002 was £370 and the quote now is £485,. I have been offered £140! To repair the kitchen ceiling, by cutting out one metre, skimming the whole ceiling, painting and painting the walls of an L shaped room, roughly 20ft long, each side of the L, removing two radiators and relevant electrics and replacing, I have been offered £268.50 and that includes materials. The flooring I have is Amtico in the bathroom and is £70 per square metre and they said it would be £20 per square metre. The glue pack alone for this is £50 and my floor was immaculate before it had to be taken up to get to the leak. I am one of those who prefers to pay a bit more so things last.

 

Does anyone know where I stand with this as I have now been waiting two months and it is just one query after another and I know, living in Surrey, nobody could paint a room, repair and plaster a ceiling for this amount.

 

Thank you all for any advice from a very stressed person.

 

Gillian:mad2:

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Guest Aviva Support
Hello everyone

 

I will try and be brief. I had a water leak through my kitchen ceiling, called Aviva who said it was covered under the 'tracing' section of my policy and I am covered for anything that is involved to get to the leak, but not fix the leak itself. All seemed easy, called a plumber who took time to trace it, by lifting my Amtico floor in the bathroom and also the bedroom floor as it was right against a floor beam so couldn't bet got at via the kitchen ceiling. The ceiling was originally cut to try that way and this was all approved with Aviva.

 

Anyway, I have had the quotes in and been told they are too high. My bathroom floor, in 2002 was £370 and the quote now is £485,. I have been offered £140! To repair the kitchen ceiling, by cutting out one metre, skimming the whole ceiling, painting and painting the walls of an L shaped room, roughly 20ft long, each side of the L, removing two radiators and relevant electrics and replacing, I have been offered £268.50 and that includes materials. The flooring I have is Amtico in the bathroom and is £70 per square metre and they said it would be £20 per square metre. The glue pack alone for this is £50 and my floor was immaculate before it had to be taken up to get to the leak. I am one of those who prefers to pay a bit more so things last.

 

Does anyone know where I stand with this as I have now been waiting two months and it is just one query after another and I know, living in Surrey, nobody could paint a room, repair and plaster a ceiling for this amount.

 

Thank you all for any advice from a very stressed person.

 

Gillian:mad2:

 

 

Hi Gillian,

 

I'm sorry to hear about the water leak.

 

I'd like to look into this for you. Please email me at social@aviva.co.uk with the following information:

 

  • Your full name
  • Date of birth
  • Postcode
  • Policy or Claim reference number

 

Please also state your username on CAG. As soon as I have the details I'll liaise with our Claims team to discuss your claim.

 

Many thanks,

 

Martin Banwell

Aviva UK Social Media Support

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I didn't but I called them before commencing the work and confirmed it was ok to go ahead. I assume their calls are recorded or am I being hopefully. I have written a complaint to Aviva because they told me it was covered and I found it within my policy documents.

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UPDATE

 

I have now got two companies coming for the floor quote, having been offered £20 a sq metre from Aviva/Asprea for a floor 2.25 sq m, totalling £45 and I paid £370 in November 2002. Asprea have a copy of this too. Amtico for £20 a sq metre? I think not! My flooring online is £70 per sq m and that is just the materials, the glue kit is around £50 and then it needs a ply base, toilet and basin removed and replaced and fitting.

 

I am also getting two additional quotes for the repair to my ceiling, and plaster and redecorate the kitchen diner. £268 for this complete job is laughable when I have checked on buildingsherrif and they quote more than double this for the repair and plastering alone. The £268 includes materials and my room is pretty large so paint alone would be at least £50! I wonder what sort of contractors they use?

 

I appreciate any further help you can offer me.

 

With thanks

gedgar

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