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Hi

I used to have a Monument credit card and have been trying to get hold of the account number etc to claim back my PPI that I know I had on the account the trouble is they are either not responding or I am sending the letters to the wrong address.

Does anyone know who they are these days are where they are based?

Previous letters have been sent to Saffron Road in Leeds with no reply.

Also my husband has been trying to claim his PPI from Citi but the address for this is also unclear.

Any help would be gratefully accepted.

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Many of the Monument accounts were acquired by Barclaycard - you say that you used to have an account? Was it closed before it went over to BC?

 

Similarly a lot of Citi accounts went to Opus. Is his account still with Citi or Opus?

 

The Monument address should be

 

Complaints Manager,

Monument Customer Services,

51 Saffron Road,

Leicester,

LE18 4US

 

Citi PPI enquiries should go to

 

Complaints Handling Team

CitiFinancial Europe plc

PO Box 49944

London

SE5 7YG

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Many of the Monument accounts were acquired by Barclaycard - you say that you used to have an account? Was it closed before it went over to BC?

 

Similarly a lot of Citi accounts went to Opus. Is his account still with Citi or Opus?

 

The Monument address should be

 

Complaints Manager,

Monument Customer Services,

51 Saffron Road,

Leicester,

LE18 4US

 

Citi PPI enquiries should go to

 

Complaints Handling Team

CitiFinancial Europe plc

PO Box 49944

London

SE5 7YG

 

Saffron road is where I sent the complaint - recorded delivery - so they are obviously choosing to ignore my letter and yes the account was closed before they went over to Barclaycard

 

My husbands citi card was an old associates card which I know were taken over by citi - it would be with citi as I believe it's only the more recent accounts that went over to opus.

 

How to I get these people to respond to my letters then?

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