just say ppi/associated insurances.
I was told they were compulsory for my situation and type of mortgage
why are you not getting things after all this time?
is 'life assurance' PPI ... no!! so don't tell them..paint the impression that other were bolted on to the PPI else you'll only get the PPI back.
simply reply as I have stated and wipe out elsewhere if you said about the other insurances being life or whatever
they are NOT PPI so if you label them such, you cant associate them into a PPI claim. and you wont get a refund on them
please be careful upon words used throughout you submission
I had a 'permit to travel ' from my departure station ( a machine that allows one to put a deposit on a ticket with a coin)
as the main ticket office was closed. So I was legal to travel.
I asked to buy a ticket at the turn-styles on my arrival/ destination station.
The staff would not let me have off peak fare, they adamantly insisted I pay 'on peak' which is allot more and detained me.
I knew they were trying to over charge me. but what could I do ? I was trapped behind the turn-styles,
I was not allowed to go home on the train or leave into the town. I could not walk away, it was quite stressful.
They even said its my own fault for not buying a ticket at the departure station. (Even though it was closed, hence the permit to travel ticket I had!)
In the end, after a debate, I had to agree to be overcharged to get out the station! They threatened a terrible fine if I refused to do so.
However, I then checked with the main office on the way out and they said they had indeed over charged me and I had to go back to the turn-styles to get a refund.
I went back to the turn-styles, I told them they were overcharging me, as head office said so, that this was not the first time for me and I have seen it happen to
others (I have evidence). They reluctantly gave a refund. They were not very happy about it, with zero understanding of why this was unfair.
In my mind it felt like this: Just give a refund and " who's next to be overcharge?" no care for the future customers at all.
There was no indication of why this happened or that it should never happen again. These people are meant to be trained experts. And they know very well when it is on peak or off peak times!
However, this is not just about me. I said that a refund is not good enough by itself, as this has happened before.
A refund does not solve this problem for other people. and i asked what are you going to do about it?
The supervisor again tried to blame me for not buying a ticket at the departure station and said it was my fault and...without a warning.
The supervisor called a security guard and told me to get out the station. A security man ushered me out. With no refund.
I asked could I have one, he said no, get out! I asked if I could use the overpriced ticket to go home, the guard said no and that I had to leave!!
Any views on this would be great thank you.
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!