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I recently sent my phone to back to HTC for a repair under warranty as for the last 3 months I have had issues which were as if i was repeatedly and rapidly pressing all of the buttons at once, the screen was going crazy and i was unable to make a phone call or send a text message.

 

The day after the phone was collected I received an emailed quote from HTC demanding nearly £150 to repair the phone. Naturally I called them to find out why I would have to pay this charge and understand why it wasnt covered by the warranty.

 

I was told that the phone had a known hardware fault known to them as the "helicopter screen bug" and that the motherboard would need to be replaced; however, as I had installed a modified version of their software on the phone the warranty was voided.

 

I find it hard to believe that they can refuse to fix my phone which has a well known hardware defect because of the fact that I installed my own software.

 

I argued my case with a member of the customer services team over the phone, who appeared to agree with me but he still said nothing could be done, I stood my ground before he told me he would arrange for a supervisor to give me a call the next morning.

 

I never received the call back and now want to call them back myself to see if i can resolve this.

 

Am I correct in what i am saying, should i be entitled to have the phone repaired for free? if they continue to refuse how should i proceed with this?

 

Many thanks for reading!

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you should go through the retailer where you purchased to phone

and use SOGA

 

warranties are usually in addition to you statutory rights under SOGA

and are typically not worth the paper they are written on.

 

http://sogahub.tradingstandards.gov.uk/

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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