Refund Sports Direct - gift card instead of cash?

[kregrs]

My partner purchased an item from Sports Direct yesterday.

 

Got them home and found they were too short (jogging bottoms) and returned to store to sort out today.

 

She couldn't find another pair so asked for a refund,

receipt present paid with cash originally,

to be told they wouldn't issue a cash refund,

instead she would be given a gift card to use in store.

 

So the question is,

does she have to accept the giftcard,

or can she insist on a cash refund.

 

She has no wish to purchase anything else from the store so a gift card is useless to her,

besides she feels that they are holding her to ransom by issuing the card,

effectively meaning she has to spend the money in store,

along with the fact they stated she would only have a limited time to use the card,

x amount of days.

 

The sum in question is only £9,

if they can't make her accept the card as a refund,

what does she need to say to them, etc.

Thanks for any help,

[sequenci]

Unless the item was faulty they are under no obligation to refund at all. A gift card is going beyond what they would need to have done by law so far as I understand.

[dx100uk]

go with that.

 

its not their fault they were too short

 

dx

[assisted blonde]

She could have tried them before purchasing so agree, no refund

[johnjordan]

SportDirect shops have signs saying that they do not do refunds, except under the Sale of Goods act. One of the reasons I don't shop there.

[labrat]

oh and my local sports direct does not allow people in the changing rooms

[assisted blonde]

why have they got changing rooms if they dont allow you to go in them?

[labrat]

well it still says changing rooms above them but they have placed a shelving unit across the doorway

 

guess they realised that if something doesnt fit its not their issue