Fpc and vodaphone rights when sent prove it

[nickw862003]

I have sent a prove it letter to FPC over a vodaphone debt,

 

on there i requested for a copy of the signed contract between me and vodaphone

and also an invoice from vodaphone to them but

 

now they have sent me a letter saying i have to get my own copy of the contract between me and vodaphone.

 

Should i reply stating they haven't complied to my request a

nd ignore them or dont they have to sent me a copy of the contract.

 

what my rights,

 

Thanks

[dx100uk]

is this debt on your CRA file

 

see below

 

dx

[nickw862003]

i want to make them know that im in power as it came out of the blue and its £1,350 which i dont understand, i cant afford to pay that so i want all the proof i can get, so please instead of giving me a link i would like advise to keep them away. or at least make it hard for them. Make them work for it because im not a person to give in.

 

Thanks

[Ace of Spades]

Hi Nick, I think what dx meant was that you should check your credit file first (instructions in the link) and then post back here.

 

the more we know about your position the better the help that will be offered.

 

unfortunately these things can often take a lot of time and letter writing to sort out!

 

Did they return your £1 cca fee? If so why not just cca Vodafone. In the meantime tell FPC if they can't prove it, clear off. Make sure you state you do not acknowledge the debt in capitals at the top of the letter.

 

PS sorry if spelling is out, I'm using my phone!

[dx100uk]

you cant cca a phone debt.

 

I would not trust ANY DCA, esp freddies

 

they are NOT BAIIFFS

 

they have no such LEGAL powers.

 

get that CRA file please

tell us if the debt shows.

 

then we'll go from there.

 

whatever you do.

bar paying them

 

which I would not advise doing

NEVER EVER pay a dca.

 

they'll hound you anyhow.

 

dx

[Lee Vodafone Company Rep]

Hi nickw862003,

 

Thanks for making me aware of your concerns.

 

If you'd like me to get matters looked into could you email me with your details via the Contact us form here quoting the code WRT135 - CAG Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to you as soon as I can?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

[Old Cogger]

tut tut lee vodaphone are complained about too often on different sites,must be bad internal managementprocedures?

[nickw862003]

hi i have checked my DCA and there is nothing on there

[nickw862003]

I have stated i don't acknowledge the debt and yes they did send the cca fee back to me,

 

Should i take this matter up with Vodafone.

 

i just dont think they will accept what i can afford

or just wait to go court and offer them minimum as possible

or the other option is offer the collectors 20% of what is owed to clear the debt

as i know they buy them for peanuts.

 

THIS IS IF they can prove im the debtor.

 

Funny though how they send such a threatening letter of bailiffs and court action

then i send them a prove it now they have sent such a totally unthreatening one back.

 

Im not the type to bow down to such donkeys

[dx100uk]

are you saying this is NOT on your cra file?

 

dx

[nickw862003]

you see the story behind this is i went abroad to work for 7 months and had my mother look after the phone for me,

her name is on the account but the account is in my name.

 

now i have just spoke to her and she has told me she hadn't been able to pay them.

 

now i know she was going through difficulty's recently but i had totally forgot about Vodafone and that she had my phone until this letter came through.

 

I have just spoke to Vodafone and they cant help,

they just said would i like the number for the collection agency.

ERRRRM no love im not having any contact with a collection agency i will only do it through Vodafone,

 

she replied she cant do anything

 

i don't know why LEE FROM VODAPHONE who is above me is saying he will look into the matter because they don't help anyway,

I didnt get an email or anything from them regarding this matter while it was going on. let alone a letter.

 

Now they knew my circumstances that i was going abroad as i told them,

this was the reason i had my mother on the account.

 

why didnt they just cut her off instead of carrying it on without question.

[nickw862003]

I meant Cra not Dca sorry

[nickw862003]

I said to vodaphone im willing to make payment with them. they just dont care anymore. i just think what great customer service they are when someone is in need.

[Old Cogger]

lee vodaphone - again?????

[dx100uk]

nick lee will sort it.

 

so its not showing on your cra file?

 

its not in your mothers name now is it?

 

have freddies actually sent a letter?

 

dx

[nickw862003]

Lee ive sent u an email

[nickw862003]

Well i sent the email to vodaphone and all im getting is different people in there team asking what my problem is, i tell them and non of them will help so i dont get the point of them telling me they will help when they wont

[dx100uk]

nick

please stop being so dismissive of lee

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?259838-Vodafone-complaints-settled-by-VF-Webteam.

 

dx

[IdaInFife]

so the debt it yours? your mother ran up the debt and not paid?

[Lee Vodafone Company Rep]

Hi nickw862003,

 

Thanks for coming back to me.

 

I did reply to your email during the weekend and having checked our emails today I can confirm that I've received your reply.

 

As such, please be assured that I'll get back to you again as soon as possible.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

[nickw862003]

I have tried to make a payment to vodaphone and as usual information doesnt get passed round and have been told there is nothing they can do when i had set up an agreement with lee. Lee you didnt fulfill the agreement with the collection agency and now im back at square one again.

[Lee Vodafone Company Rep]

Hi nickw862003,

 

Thanks for your time on the phone on Friday.

 

As promised, I'll arrange for confirmation about what we discussed to be sent out to you.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

[nickw862003]

thank you lee