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Hello

 

This is my first time on the forum and I would appreciate any advice on travel problems I experienced a couple of weeks ago. A while ago I organised flights for a long weekend to Jersey in early March 2013. This went very well until the airport was closed on the day I was due to return to the mainland, because of snow, for two days.

 

When I eventually returned I emailed British Airways to ask if I could claim out of pocket expenses but they said they were unable to reimburse anything.

 

I then phoned my travel insurance company to discover that they specifically exclude travel delays for the UK, Isle of Man and the Channel Islands.

 

From other peoples experience is there any point in contacting BA again in the hope that they may relent or have I just had an exceedingly expensive few days in Jesey?

Edited by honeybee13
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Inclement weather is apparently an "Act of God" and it would appear that most airlines/insurance companies will have something written into to their terms and conditions that protects them but not the consumer :)

 

http://airtravel.about.com/od/flightdelayscancellations/a/policiescommon.htm

 

IMHO, there is no harm in continuing to press BA for a goodwill gesture, especially if you use them regularly. I doubt you will get anywhere with the insurance company !

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Hello snowjoke

 

BA are responsible for your accommodation, meals and travel to and from airport to accommodation whilst you were delayed returning to the UK. You will need your receipts to claim these costs but send copies of these with an itemised claim letter to BA.

 

Try looking up the Right to Care via the link at the top of this page and following the instructions as to how to claim: http://www.britishairways.com/travel/eucomplanding/public/en_gb#

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cityboy acts beyond the reasonable control of the airlines dont come under that

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  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
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  • I have many experiences in life and do often use these in my posts

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cityboy acts beyond the reasonable control of the airlines dont come under that

 

I am afraid you are mistaken, labrat, since the Regulation provides the entitlement to the right to care no matter what the reason for the cancellation or delay.

 

Ryanair challenged this in the ECJ following the volcanic ash episode and lost!

 

Full ECJ judgment here: http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:62011CJ0012:EN:HTML

Edited by Cityboy62
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you book your flight with BA they provided your flights they did not leave you stranded as Ryanair air did and that is the case that they lost.

end of the day better insurance and read the terms before not after, why is it also someone else fault

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