Vodafone Issue

[Starance]

Hi,

 

I attempted to contact the Vodafone rep on this forum but noticed I need at least 30 post count before I would be able too, typical.

 

Anyway...

 

Vodafone on February 2013 added an account to my fiancee's credit file, listed as defaulted. On August 2012 we attempted to deal with this with Vodafone's debt collector, FPC. However, FPC no longer deal with it and instructed us to contact Vodafone - that was January 2013. We contacted Vodafone but unable to verify account information because the address given does not match nor does the sort code.

It is funny, because FPC has the correct information and the information on Experian is also the same but Vodafone somehow has something else. Well, we raised a query on Experian but Experian informed us on the 21st March that Vodafone says that the information is correct and to ask us to contact them.

 

On the 14th March I sent a letter as detailed as possible about this to; Customer Relations Manager, Vodafone Limited, The Connection, Newbury, Berkshire RG14 2FN and the stress we're in, with copies of the FPC letters, bank statement and proof of address but have failed to receive a response.

We have been asked to go to a store, but we both do not currently have the time.

 

I've done everything that I can to deal with this matter, that is why I'm here. We were hoping to obtain credit for a car but with her credit score dropping from 900's to under 500 because of Vodafone, there is no point in applying.

 

Again... I've contacted Vodafone many times, asked to speak with a manager/supervisor and even the complaints dept. but not able to pass verification with the agent.

Edited March 25, 2013 by Starance

[Bazooka Boo]

Lee is not on at the moment but I am confident that when he is he will be able to sort this out for you.

 

Just hang fire until he logs on.

http://www.consumeractiongroup.co.uk/forum/member.php?260000-Lee-Vodafone-Company-Rep

[Starance]

Thanks. It'll be much appreciated.

[mikeymack2002]

follow this step by step guide lee will be along shortly

 

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

 

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately at [email protected]. co.uk (no spaces) quoting ‘WRT135 – CAG Forum’ in the subject line to ensure that it reaches the Web Relations Team.

 

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.

[Lee Vodafone Company Rep]

Hi Starance,

 

Thanks for making me aware of this.

 

To enable me to get this looked into could you email me with the relevant details via the Contact us form here quoting the code WRT135 - CAG Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to you as soon as possible?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

[Starance]

I received a letter Today 27/03/13 which seems inaccurate as it states a few things which is not true. anyway, ill debate that further with you. I sent the email. thanks

[Lee Vodafone Company Rep]

Hi Starance,

 

Thanks for coming back to me.

 

It's just a quick post to confirm that I've received your reply to my email and will get back to you again as quickly as I can.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK