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    • Looking for a bit of assistance. I moved into a rented flat on 20th April 2024. I viewed it on the 14th April. Before I moved into the flat, the letting agency provided me with an offer sheet, in said offer sheet I made a number of requests and conditions related to me progressing with assuming the tenancy. These were: 1. A professional clean of the flat prior to move in date. 2. The hob, shower glass and bathroom cabinet be replaced prior to move in date. These were all planned actions by the landlord when I viewed it. I could see the boxes for the hob and other items in the flat. I prepared to move in on the 20th April but none of the work mentioned in the offer sheet had been completed. The standard of the clean was abysmal - mouldy food left in the fridge, nothing wiped down, bathroom mouldy etc. The hob, shower glass and bathroom cabinet were also not installed. I decided to not officially move into the flat as it was not in a condition as promised, my partner lives relatively close by so I lived with her initially. It was only on the 24th April that the hob, shower glass and bathroom cabinet were installed. The cleaners visited again 2 weeks after move in date (3rd April) and attempted another clean of the flat. Again, it was a poor job. I resorted to cleaning the flat myself. I have numerous pictures of the things I identified during my clean and have sent this all to the letting agency. Because of the issues faced, I asked the letting agency that the rent be reduced for the initial month. Exactly halved - to represent the 2 weeks that I was not living at the property. The landlord and letting agency have responded by saying that they will be willing to accept 1 weeks rent as a deduction but not 2. My question is, am I in a strong position to insist on the 2 weeks rent returned or have I been fortunate that they have even offered a weeks rent as a deduction? I would like to insist on the 2 weeks. I have paid the 2 weeks only as my rent collection date passed 2 days ago. Thank you for any assistance. Any further relevant details required let me know and I will provide.
    • clarks are just like the rest of 'em. couldn't careless, your advantage here is it's not legally your car, the finance co. should be bought into play . as i think BF eluded too , or has in other threads, if dealer/finance co. dont sort it between themselves FOC to you, another option is to get it fixed then bill both for it, if they refuse, then a court claim is very simple and cheap option to recoup your losses. see where it goes. just musing. dx
    • Thanks for that. Much appreciated. I would have assumed they would have had contacts to do such work as well. I think it's just the general rubbish attitude from Arnold Clark as the amount of times the General Manager of the place was rude or kept referring to "it would have to come out of my margin" to fix issues. Like it was my fault. Oh well - Won't be buying anything from them again.
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Debt Collection Solicitor help


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Hi Guys,

 

I recently defaulted on car insurance payments when my car broke down and I could afford to repair it and pay for my insurance,

the insurance was subsequently cancelled and I requested proof of my no claims as it was my 2nd year with this insurer and I had earned it the year previous.

 

I was advised that they could not supply proof until I had settled the outstanding balance of £175.00.

I received a letter shortly afterward from Incasso LLP a debt collection solicitor,

using their online payment system as suggested in their letter I made a payment of around £60 to them,

 

about a week later I telephoned them asking them to confirm the balance so I could pay the remainder and then request my proof of no claims again.

 

They said they did not recognise the reference I gave them or any of my details and did not have an account associated with me...

 

I asked them why they had taken a payment and where it had gone and they couldn't answer me

and told me to phone back in a week and they might have found my paperwork.

 

I contacted my insurer and they agreed to take the payment in full and send out my documents,

now I would like my money back from Incasso.

 

I contacted the financial ombudsman and they advised me that as this company is a solicitor it is out of their jurisdiction

and I should contact the legal ombudsman,

I did and they said they can only investigate if I was the client that instructed the solicitor to act so they couldn't help me.

 

It's only £60 I know but on principle I dont want Incasso to legally be allowed to steal from me, what can I do?

 

Thanks

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If you paid using bank DD or a credit card, then the bank will have details of the transaction and they may even be able to refund it to you. If not make a formal complaint in writing to incasso including any information that may help them. If the Insurers used Incasso, as their collection agent, then the Insurers will have responsibility to refund you, if you had problems with Incasso.

 

One way or another, you would be able to get your money back, but it may take some time.

We could do with some help from you.

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Thanks UncleBulgaria, Yea if it was a credit card I would have requested a charge back but it was a debit card, I haven't managed to get hold of my bank yet to ask if they can do anything...

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you can chargeback on a debit card.

 

 

just be aware incasso are a fake/tame solicitor

they are infact just a DCA

that 'uses' the solicitor 'guise' under licence of the actual

holder that might pop in once a year to rubber stamp their actions.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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http://www.incasso.co.uk/services/legal-recoveries

 

Incasso, have a "Legal Recoveries" team.

 

 

Mark Bartliff

 

 

 

Legal Team Manager

 

Mark has over 10 years experience in debt litigation and insolvency. He began

his career at Incasso, starting out in the administration department and later

moving into a senior fee earning position before becoming Team Leader, followed

by Legal Team Manager within the Incasso Legal department. Mark has gained a

wealth of experience in several key areas of debt litigation and enforcement,

together with vast knowledge of personal and commercial insolvency. He also has

a key role in the development of staff within the Legal department.

 

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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