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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Hi I had a visit from Jacobs Baliffs last week concerning two Liability Orders. I sent him away with a flea in his ear, telling him that i will carry on paying the council via their Online Payments.


I have a question: Reading the paperwork that he posted through my door I noticed that he has applied all of their charges twice including a levy on my car ( which is declared Sorn at the momment because i cannot afford Road Tax).


In other words he has applied the charges on both LO`s even though he only visited once, is that allowed?


Thanks for any answers in advance.

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No send a Formal Complaint to Council stating that levying twice on the same goods is verboten, citing the LGO report into Blaby council as rossendales, and as the car isd ion SORN is likely to fetch scrap value only, therefore is insufficient in value, and you consider the bailiff has levied solely to garner fees.


Ask the council

How many liability orders they hold for you

How much owing on each

When were they obtained

Whwen were they sent to bailiffs


and the acme letter to Jacobs


My Name

My Address



Acme Bailiff Co

Bailiff House


Ref: Account No: 123456


Dear Sir


With reference to the above account, Can you please provide me with a breakdown of the charges.


This includes:

a - the time & date of any Bailiff action that incurred a Fee.

b - the reason for the fee.

c - the name(s) of the Bailiff(s) that attended on each occasion a Fee was charged.

d - the name(s) of the Court(s) the Bailiff(s) was/were certificatedlink3.gif at.

e - the date of the Certification.


This is not a Subject access requestlink3.gif under the Data Protection Act S7 1998 so does not incur a fee of £10. You are obliged to provide this information.


I require this information within 14 days.


Yours faithfully


Ripped off customer"

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Thanks for reply Brassnecked, i,m just going to see how far they take it. Meanwhile i will carry on paying of my arrears via Councils online payments. I admit i have missed a few now again but I don`t see how getting a Bailiff and their excessive Fees will help the situation.


Also I have just found out that the monies I have been paying have only been offset against 2011/2012 arrears and nothing been payed off 2012/2013 CT bill. I stupidly thought they would split monies between the two.

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Hi Just to note, I have been having a read on this site and it seems that other people have got different Ref. No`s for different Liability Orders. I have checked mine and both my LO`s have got the same Ref. No.


Can you receive more then one LO for the same Council Tax year?


I don`t think you can but thought i would just ask.

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I have had a very kind letter from Jacobs today, stating that i can make arrangments to pay by instalments,


" Subject to our bailiff calling to your property and completing the relevant paperwork (this will incur a statutory fee) AND you making an immediate payment"


They are very desperate to get into my house !!!!!

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Hi Just to note, I have been having a read on this site and it seems that other people have got different Ref. No`s for different Liability Orders. I have checked mine and both my LO`s have got the same Ref. No.


Can you receive more then one LO for the same Council Tax year?


I don`t think you can but thought i would just ask.


3.3.1 The collection and reporting of Council Tax income is straightforward when a tax payer pays their annual charge within that year. Complexities arise when a Council Tax Payer falls into arrears and owes the council money for past years as well as the current year. There is significant case law (for example, Peter v Anderson (1814)) however, put simply, if a person specifies which years debt the payment should be assigned it should be assigned to that years debt.


3.3.2 The council tax system has built in allocation rules to ensure that the law with respect to specified payments is met. For instance, if a customer has a payment plan for any year of debt and the payment they make matches the planned instalment then the money will be allocated to that year (this is known as “hard” allocation on the council tax system). If the system is unable to “hard allocate” then it will instead “soft” allocate and the debt will be used against the oldest debt unless manually adjusted.

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