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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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help - SKY TV (again!)

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First time in this situation,

soon discovered not many external agencies able to assist me (unless enlightened here).


Had SKY for 5yrs+, HD TV, broadband, phone, essentially the works.


Prices steadily increased so started looking elsewhere.


In November 2012, got a vgood quote from Virgin to take on all Sky services.


I wrote to Sky 5th November giving my months notice.

Essentially advising Virgin will be taking over from 8th December and as I pay DD and this is collected in advance,

I belive my final month would have been collected within the November payment,

if not or I incurr more costs within this period then Sky to inform me.


Recieved a letter from Sky re my phone line being taken over at the begining of December.


8th December, Virgin installed all new sevices and sky was disconected and removed.


I cancelled my DD with Sky.


We went away a few days later for Christmas arriving back 6th Jan.


Received an email from SKY circa 4th Jan stating DD wasn't collected.

I replied stating I had given notice in Novemember.

Had several emails asking I call them, I refused as I am not going to pay thier 0845 fees

but asked I be called by them and gave several dates and times, all ignored by SKY.


Recieved an other email in Feb asking again why I had not paid, I replied by email in full.


Heard nothing for 4 weeks then recieved a letter last week stating as I had not cancelled my TV service,

they were chasing payment and have referred this to a collection agency.


I wrote again to thier customer service office with a copy letter stating that their maladministration should not mean

I have to pay for a service which they concede I have not had access to!


Today recived letter from debt collection agency demanding payment within 7 days......hence this thread.


Where, what, who do I go to or speak with now?


Thanks for reading through this.

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well dont worry about the toothles DCA


they can do nothing to you.


if you have record that you cancelled in advance

pais what you should have done.


then i see no issues


you might want to check your CRA file though

in case its been trashed.


see below



please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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When you wrote to sky was it hand written by yourself?

Please contact a member of the site team if you are offered help off the forum for a a paid or no win no fee service.


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If you had cancelled by phone in the first place they would have probably offered you a better deal. It is fairly common that if you cancel your contract theyll call you up within the next week or so and offer you 6 months free. The only down side I know with sky is that the wait for cancellations on the phone is usually massive.

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