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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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help - SKY TV (again!)


mtr
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First time in this situation,

soon discovered not many external agencies able to assist me (unless enlightened here).

 

Had SKY for 5yrs+, HD TV, broadband, phone, essentially the works.

 

Prices steadily increased so started looking elsewhere.

 

In November 2012, got a vgood quote from Virgin to take on all Sky services.

 

I wrote to Sky 5th November giving my months notice.

Essentially advising Virgin will be taking over from 8th December and as I pay DD and this is collected in advance,

I belive my final month would have been collected within the November payment,

if not or I incurr more costs within this period then Sky to inform me.

 

Recieved a letter from Sky re my phone line being taken over at the begining of December.

 

8th December, Virgin installed all new sevices and sky was disconected and removed.

 

I cancelled my DD with Sky.

 

We went away a few days later for Christmas arriving back 6th Jan.

 

Received an email from SKY circa 4th Jan stating DD wasn't collected.

I replied stating I had given notice in Novemember.

Had several emails asking I call them, I refused as I am not going to pay thier 0845 fees

but asked I be called by them and gave several dates and times, all ignored by SKY.

 

Recieved an other email in Feb asking again why I had not paid, I replied by email in full.

 

Heard nothing for 4 weeks then recieved a letter last week stating as I had not cancelled my TV service,

they were chasing payment and have referred this to a collection agency.

 

I wrote again to thier customer service office with a copy letter stating that their maladministration should not mean

I have to pay for a service which they concede I have not had access to!

 

Today recived letter from debt collection agency demanding payment within 7 days......hence this thread.

 

Where, what, who do I go to or speak with now?

 

Thanks for reading through this.

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well dont worry about the toothles DCA

 

they can do nothing to you.

 

if you have record that you cancelled in advance

pais what you should have done.

 

then i see no issues

 

you might want to check your CRA file though

in case its been trashed.

 

see below

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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When you wrote to sky was it hand written by yourself?

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If you had cancelled by phone in the first place they would have probably offered you a better deal. It is fairly common that if you cancel your contract theyll call you up within the next week or so and offer you 6 months free. The only down side I know with sky is that the wait for cancellations on the phone is usually massive.

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