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Faulty car and given false info from garage about repair carried out. Help!


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I purchased a car on 18th October 2012. On the 20th October 2012 low coolant light came on returned to garage apparently it was a problem with radiator, 4 weeks later I had the car back. Since then I have had recurrent, intermittent issue of engine cut out and then not restarting it has been returned to garage 3 times now and they can not find fault. I felt this not good enough and asked for evidence for work that had been carried which they would not give to me initially and was told it had been sent to warranty company, so I contacted warranty company who said they had no paperwork apart from a replacement handbrake (one of the other faults gone wrong with this car) but they also informed me that the garage had contacted them regarding a cracked cylinder head in October - not a problem with radiator! I know feel that my recurring intermittent problem could be related to the original issue of cracked cylinder head - is this possible? And am I within my rights to return the car and ask for refund? I have owned the car for 5 months and have been in contact with garage since the initial repair so I first alerted of the problem on the 15th November 2012 and is still unresolved although they are having it in for a week for further investigation in relation to fuel pressure etc which I feel is to do with cylinder head? Please help!

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On one of its visits to garage egr valve bolts were found to be loose and I was told that was cause of cutting out/not starting, this was not as its still going on! I feel I have been cheated of my consumer rights as I misinformed about the original fault and I have a gut instinct that the recurring fault is to do with it. Had I been correctly informed I would have rejected the car and had a full refund. I am looking into having money refunded via credit card as that is how I paid for it.

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tell the garage that the car is not mechanically sound and therefore not as described or fit for purpose and you reject the goods and want a full refund. they will probably deny you your rights so then write them a letter before action giving them 7/14 days to resolve the problems or refund you in full otherwise you will take action to recover your monies. Inform your bank about the rejected goods and claim a recharge. When the payment had gone through you can return the log book.

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