@curryspcworlduk Terrible Service

[Boatgirl01]

I purchased a cooker from Currys online and received 2 emails confirming the delivery date as 15/3. My o/h rang them in the week, to confirm time of delivery, and was told they would contact us nearer the time, or we could track it online. I dutifully booked the day off of work and arranged for a qualified gas fitter to come out. At 4.30 14/3 I got a phone call from a really rude woman at the manufacturers telling me that the cooker was out of stock, they didn't know when it would be back in, and it was all my fault because I didn't ring her to check!!! I rang Currys and asked what was going on, explaining that I had made all these plans, and had emails proving the supposed delivery date, and the answer was "oh yeah, you should have rung the manufacturer!!" By this stage I was starting to loose the plot, and explained that when I order a bottle of milk from my milkman, i dont ring the farmer to check he has milked his cows that day, thats his job!! I also asked them to explain why nobody had told me to ring the manufacturer, and why I had been promised delivery on Friday on 3 separate occasions? All he could say was there must have been a lack of communication!!!! I cancelled the order, and was given another number to ring to complain, they just put me on hold for 12 minuets and then cut me off!!

 

SO this morning i decided to give them a call as still no sign of the promised refund in my bank.Did the usual waiting on hold for 10 mins, and first spoke to a blatantly rude girl, she said that the order wasn't cancelled so I cant have my money back, I asked to speak to a Manager, she refused. I said I would hold and wait for a manager to come free, and she said she was nor prepared to do that. I gave up and called back to speak to someone else. He advised me, that they wont refund my money cos the order wasnt cancelled even though I had the name of the man that I had cancelled it with, AND he admitted it said as much on the system,he said he had to speak to the manufacturer as they couldnt be sure it hadnt been delivered!!!!!! this is the same manufacturer who told me the cooker was out of stock for the forseeable future the day before it was due to be delivered!! So there's £400 sitting in these shysters bank account that is legally mine!!!! seriously do not touch these lot folks, they need to go the same way as Comet!!

[i hate bailiffs]

did you pay by card?

 

if so get on to your bank and do charge back

[Boatgirl01]

Yep I paid on my debit card, whats charge back pls?

[ashmk]

Just call your credit card provider and tell them this story saying you want to do a charge back. They will explain. Basically the card provider will take the money back for you.

[Boatgirl01]

Brilliant thank you!! Just called my bank and she said ive got a case for a dispute, just need to call the right dept on Monday

[porkyp1g]

I purchased a cooker from Currys online and received 2 emails confirming the delivery date as 15/3. My o/h rang them in the week, to confirm time of delivery, and was told they would contact us nearer the time, or we could track it online. I dutifully booked the day off of work and arranged for a qualified gas fitter to come out. At 4.30 14/3 I got a phone call from a really rude woman at the manufacturers telling me that the cooker was out of stock, they didn't know when it would be back in, and it was all my fault because I didn't ring her to check!!! I rang Currys and asked what was going on, explaining that I had made all these plans, and had emails proving the supposed delivery date, and the answer was "oh yeah, you should have rung the manufacturer!!" By this stage I was starting to loose the plot, and explained that when I order a bottle of milk from my milkman, i dont ring the farmer to check he has milked his cows that day, thats his job!! I also asked them to explain why nobody had told me to ring the manufacturer, and why I had been promised delivery on Friday on 3 separate occasions? All he could say was there must have been a lack of communication!!!! I cancelled the order, and was given another number to ring to complain, they just put me on hold for 12 minuets and then cut me off!!

 

SO this morning i decided to give them a call as still no sign of the promised refund in my bank.Did the usual waiting on hold for 10 mins, and first spoke to a blatantly rude girl, she said that the order wasn't cancelled so I cant have my money back, I asked to speak to a Manager, she refused. I said I would hold and wait for a manager to come free, and she said she was nor prepared to do that. I gave up and called back to speak to someone else. He advised me, that they wont refund my money cos the order wasnt cancelled even though I had the name of the man that I had cancelled it with, AND he admitted it said as much on the system,he said he had to speak to the manufacturer as they couldnt be sure it hadnt been delivered!!!!!! this is the same manufacturer who told me the cooker was out of stock for the forseeable future the day before it was due to be delivered!! So there's £400 sitting in these shysters bank account that is legally mine!!!! seriously do not touch these lot folks, they need to go the same way as Comet!!

 

So you wish hundreds of 1000s of people onto the unemployment line over £400? I understand you've had issues and am sure you'll get them sorted, but that's not a very nice comment to make. Comet had their tails of woe but good people ended up with no jobs and still had families to look after. I'm sure the comment was made in frustration, but it really needs putting into context.

[Boatgirl01]

What a ridiculous comment!! if you havent got anything constructive to say, then please dont bother saying anything

[porkyp1g]

You're right it was a ridiculous comment. Shame you can't see it.

[Durkin]

I purchased a cooker from Currys

 

What a mistake.

 

I've been trying very hard to warn folk about these criminals that are DSG. Sorry you hadn't picked up on that.

 

Glad things are getting resolved now.

 

It hopefully won't be too long before customer service returns.

 

Folk that aren't interested in customer service just shouldn't be doing it. Plenty of others, including some from Comet, that would be happy to have their jobs.

 

Cheers,

 

Richard.

[Boatgirl01]

Well my refund has finally arrived in my bank!! , just got to try and find a cooker now!!

 

Thanks to all who replied with advice