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Night Owl

The NHS - making a complaint - Updated 23.09.2015

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Just thought I would put some info together for peeps.

 

NHS Complaints procedure

Most medical care and treatment goes well, but things occasionally go wrong, and you may want to complain. So where do you start? Every NHS organisation has a complaints procedure. To find out about it, ask a member of staff, look on the hospital or trust's website, or contact the complaints department for more information.

 

You may want to make positive comments on the care and services that you've received. These comments are just as important because they tell NHS organisations which factors are contributing to a good experience for patients.

 

If you wish to make a complaint about an NHS organisation, contact them directly first. If you're not sure where to start or how to get in touch with an NHS body or independent regulator, try one of the following options.

 

Complaint against an NHS Practitioner

If you think an NHS practitioner or social services employee has been guilty of professional misconduct, you can complain to their professional or regulatory body.

 

Examples of professional misconduct include:

  • practitioners who have a sexual relationship with a patient,
  • practitioners who claim that they're competent to practise but are not,
  • practitioners who falsely claim that they're qualified to practise,
  • breaching confidentiality, and
  • manipulating patient's medical records.

The Parliamentary and Health Service Ombudsman

If you have tried the NHS complaints procedure but are dissatisfied with the response to your complaint, contact the Parliamentary and Health Service Ombudsman. The Ombudsman carries out independent investigations into complaints about government departments, their agencies and the NHS.

 

Include the following details in your complaint:

  • your name, address and telephone number,
  • name and contact details of anyone helping you with the complaint,
  • name and contact details of the healthcare provider you wish to complain about,
  • the factual details of your complaint (listing the main events and when they happened),
  • why you think your previous complaint wasn’t resolved to your satisfaction, and how this has caused you injustice,
  • details of the complaints you've already made to the healthcare provider and the outcome of their investigations, and
  • copies of any relevant documents (it's usually helpful to number these and provide a list).

Keep copies of everything you post, and make a note of when you send it.

 

 

The healthcare professional regulators in England are:

Please feel free to add or shout for more info.

Edited by citizenB
  • Haha 2

Keep up the fight against Bank Charges.

 

 

Got Debt problems?

Don't panic, put the kettle on and read this

 

:-) Everything I write comes from my heart and head! The large filling cabinet that is my knowledge of life, however warped that may be!! :-)

 

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NHS Scotland

Plus the 14 Regional NHS Boards

 

NHS Wales

 

NHS Ireland

Edited by citizenB
updating links

Keep up the fight against Bank Charges.

 

 

Got Debt problems?

Don't panic, put the kettle on and read this

 

:-) Everything I write comes from my heart and head! The large filling cabinet that is my knowledge of life, however warped that may be!! :-)

 

<<< Please tickle my star!! if I have managed to help you or just made you chuckle!

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Thank you Night Owl. Thread stickied and closed.

 

Anyone with questions or problems should start their own thread.


 

What's Best for You?

 

 

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

 

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007

Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06

Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

:p

 

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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style="text-align:center;"> Please note that this topic has not had any new posts for the last 2291 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you
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