DCA problem, need help

[GUK]

Hello,

 

 

I need some help. Got a letter from DCA with instructions for immediate payment of an amount that is much higher than the original amount they think I owe them, without explanation why this amount differs from the original. I mean there is no explanation of what this final amount include if this is interest, fees and so on.

 

I found a lot of useful information in this forum, but because my English is not perfect am afraid that I may not have understood everything correctly. So I would be grateful if someone can tell me with simple words what to do. Also not know if this is relevant, but I will add this information in the event that this is of importance.

 

This amount is not from any type of loan, this amount is a fixed amount that I have to pay if I did not fulfill a certain condition. So a given company claims that I am not fulfilled this condition, and wants me to pay this amount. I argue that it is their fault and I will not pay this amount.

 

They rejected my complaint and told me that if I am not satisfied I have the right to appeal to FOS, (Financial Ombudsman Service) within 6 months. I informed them that I will do this, but then they started sending me emails that if I do not pay within a week, I will be given to DCA. I told them that I need more time to prepare the necessary documents, but they told me that although I have six months to appeal to FOS, if they do not receive relevant notice of said complaint, they will continue to progress this case as normal, per their procedures.

 

So they do not provided me the necessary time to prepare, and now I have to deal with DCA. So, I mean that even still I have not filed a complaint with FOS, amount which DCA tries to take from me, are still disputed.

 

 

I will appreciate any help.

Thank you!

Edited March 15, 2013 by citizenB
formatting

[GUK]

I think that I put this post in the wrong place. Sorry about that, I had intended post it in Debt/ Debt Collection Industry.

[citizenB]

I have moved your thread to the correct forums and site team are aware.

 

Once you have made your complaint to the Financial Ombudsman, the company/bank are supposed to put any further action on hold until such times as the FOS has finished their investigation.

 

It might be worth contacting the FOS, ask if they can provide you with a reference number pending your complaint being sent to them. They may or may not do this.

 

Anyway, once you have a reference number simply pass that on to the bank and advise that you think their behaviour would be in Breach of all the rules if they dont back off pending the FOS investigation.

 

HTH.

[GUK]

Thanks very much for your answer. About the letter from DCA, I will give an example, they want to be paid, let's say - 1500, but the original amount is 1000. I know that there will be some related fees and interests, but the letter does not provide information on how they formed the required amount. And if I understood correctly what I read in this forum, they have to provide me with this information.

[BRIGADIER2JCS]

GUK, it will be much easier to advise you if you tell us how and why this debt occurred, what type of transaction is this??

[citizenB]

Thanks very much for your answer. About the letter from DCA, I will give an example, they want to be paid, let's say - 1500, but the original amount is 1000. I know that there will be some related fees and interests, but the letter does not provide information on how they formed the required amount. And if I understood correctly what I read in this forum, they have to provide me with this information.

 

Yes, they cant simply demand a sum of money without providing a breakdown of how they have arrived at that sum.

 

IMHO, I would get your complaint to the FOS as quickly as possible and tell the DCA /Bank that you have done this. To the DCA you should also confirm there is now a genuine dispute in place and they are obliged to back off.

[GUK]

GUK, it will be much easier to advise you if you tell us how and why this debt occurred, what type of transaction is this??

 

Yes, sorry about that, but I'm just trying to give you as better information as possible, without revealing any details, before I'm done with this, for understandable reasons. But I know that thereby will be difficult to get help. So, this is car insurance excess.

[GUK]

Yes, they cant simply demand a sum of money without providing a breakdown of how they have arrived at that sum.

 

IMHO, I would get your complaint to the FOS as quickly as possible and tell the DCA /Bank that you have done this. To the DCA you should also confirm there is now a genuine dispute in place and they are obliged to back off.

 

Thank you for your quick and accurate answers. I will follow this advice.

[Bazooka Boo]

So you had insurance on your car, had an accident, and to have the car repaired had to pay the excess?

 

Was the accident your fault?

[GUK]

So you had insurance on your car, had an accident, and to have the car repaired had to pay the excess?

 

Was the accident your fault?

 

The story is long and complicated to explain, and will need a few days to explain everything. So when I have more time, I will try to explain everything. Now I have to start working on my complaint to the FOS. I have a lot of work because I have to sort all documents from about 4-5 years ago, since this case is, and time is short. Thank you all for helping.