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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

woolwich claim

lowe1

By lowe1
in Woolwich

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lowe1

lowe1

Posted
Posted

letter sent 9th feb

 

following reply recieved 17th feb

 

 

 

in basic letter says they are sorry that i am dissatisfied about level of service and they aim to resolve this matter by the 10th of march

so now i start step 5

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lowe1

lowe1

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Posted

just opened another letter recieved today from the woolwich see below

 

 

in order to investigate this matter further we would require you to send in all documents you have highlighting the charges you wish us to re-imburse

 

once we have recieved this documentation we can continue with our investigation .

 

in the mean time if your unhappy with any aspects of my response please contact me on 01225477032

 

joyce bell

case manager

woolwich telephony customer relations team

 

 

 

anyone with any advice please

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BankFodder

BankFodder

Posted
Posted

Well, do you have the information or do you need the statements.

 

If you have the info then send it to them but give them a deadline - 14 days.

If you need the statements then request them per DPA - 40 days

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lowe1

lowe1

Posted
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Posted
Hi,

 

I started my claim with woolwich on 15 January. It's now been "moved up" to Barclays head offide.

 

At no point have I been asked to suply them with a list of charges.

 

hope this helps.

 

 

did you recieve your statements for the last 6yrs from woolwich ??

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lowe1

lowe1

Posted
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Posted
Hi,

 

I started my claim with woolwich on 15 January. It's now been "moved up" to Barclays head offide.

 

At no point have I been asked to suply them with a list of charges.

 

hope this helps.

 

 

did you recieve your statements for the last 6yrs from woolwich ??

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lowe1

lowe1

Posted
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Well, do you have the information or do you need the statements.

 

If you have the info then send it to them but give them a deadline - 14 days.

If you need the statements then request them per DPA - 40 days

 

i only have statements for 2 years not the 3 the account has been open, i have requested the statments over the phone and in my first letter, the amount i was charged in two years was £1500 :o

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lowe1

lowe1

Posted
  • Author
Posted
Well, do you have the information or do you need the statements.

 

If you have the info then send it to them but give them a deadline - 14 days.

If you need the statements then request them per DPA - 40 days

 

i only have statements for 2 years not the 3 the account has been open, i have requested the statments over the phone and in my first letter, the amount i was charged in two years was £1500 :o

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BankFodder

BankFodder

Posted
Posted

I gather that on the 9th Feb you sent a letter asking for your missing statements. You received a letter which didn't refer to your request.

Is this correct?

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BankFodder

BankFodder

Posted
Posted

I gather that on the 9th Feb you sent a letter asking for your missing statements. You received a letter which didn't refer to your request.

Is this correct?

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BankFodder

BankFodder

Posted
Posted

Was it a DPA request? If so then write to them and tell them that you take their reply to you as a refusal.

If it wasn't then make a DPA request now.

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BankFodder

BankFodder

Posted
Posted

Was it a DPA request? If so then write to them and tell them that you take their reply to you as a refusal.

If it wasn't then make a DPA request now.

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lowe1

lowe1

Posted
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Was it a DPA request? If so then write to them and tell them that you take their reply to you as a refusal.

If it wasn't then make a DPA request now.

 

thanks started to do that now

 

tony

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lowe1

lowe1

Posted
  • Author
Posted
Was it a DPA request? If so then write to them and tell them that you take their reply to you as a refusal.

If it wasn't then make a DPA request now.

 

thanks started to do that now

 

tony

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jinx_uk_98

jinx_uk_98

Posted
Posted

I first requested a list of charges over the past 6 years DPA they only managed to supply me with 4 years saying the other 2 years could only be made available via duplicate statements at £5 each.

 

I followed this up with another letter stating how disappointed I was and that I had been forced to make a complaint to the info commissioner.

 

3 days later all statements received - no problem.

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jinx_uk_98

jinx_uk_98

Posted
Posted

I first requested a list of charges over the past 6 years DPA they only managed to supply me with 4 years saying the other 2 years could only be made available via duplicate statements at £5 each.

 

I followed this up with another letter stating how disappointed I was and that I had been forced to make a complaint to the info commissioner.

 

3 days later all statements received - no problem.

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  • 13 years later...
lowe1

lowe1

Posted
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Posted

This topic was closed on 03/05/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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Thread Locked

because no one has posted on it for the last 1872 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

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