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lowe1

woolwich claim

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letter sent 9th feb

 

following reply recieved 17th feb

 

 

 

in basic letter says they are sorry that i am dissatisfied about level of service and they aim to resolve this matter by the 10th of march

so now i start step 5

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just opened another letter recieved today from the woolwich see below

 

 

in order to investigate this matter further we would require you to send in all documents you have highlighting the charges you wish us to re-imburse

 

once we have recieved this documentation we can continue with our investigation .

 

in the mean time if your unhappy with any aspects of my response please contact me on 01225477032

 

joyce bell

case manager

woolwich telephony customer relations team

 

 

 

anyone with any advice please

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Well, do you have the information or do you need the statements.

 

If you have the info then send it to them but give them a deadline - 14 days.

If you need the statements then request them per DPA - 40 days

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Hi,

 

I started my claim with woolwich on 15 January. It's now been "moved up" to Barclays head offide.

 

At no point have I been asked to suply them with a list of charges.

 

hope this helps.

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Hi,

 

I started my claim with woolwich on 15 January. It's now been "moved up" to Barclays head offide.

 

At no point have I been asked to suply them with a list of charges.

 

hope this helps.

 

 

did you recieve your statements for the last 6yrs from woolwich ??

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Hi,

 

I started my claim with woolwich on 15 January. It's now been "moved up" to Barclays head offide.

 

At no point have I been asked to suply them with a list of charges.

 

hope this helps.

 

 

did you recieve your statements for the last 6yrs from woolwich ??

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Well, do you have the information or do you need the statements.

 

If you have the info then send it to them but give them a deadline - 14 days.

If you need the statements then request them per DPA - 40 days

 

i only have statements for 2 years not the 3 the account has been open, i have requested the statments over the phone and in my first letter, the amount i was charged in two years was £1500 :o

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Well, do you have the information or do you need the statements.

 

If you have the info then send it to them but give them a deadline - 14 days.

If you need the statements then request them per DPA - 40 days

 

i only have statements for 2 years not the 3 the account has been open, i have requested the statments over the phone and in my first letter, the amount i was charged in two years was £1500 :o

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I gather that on the 9th Feb you sent a letter asking for your missing statements. You received a letter which didn't refer to your request.

Is this correct?

 

yes that right

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I gather that on the 9th Feb you sent a letter asking for your missing statements. You received a letter which didn't refer to your request.

Is this correct?

 

yes that right

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Was it a DPA request? If so then write to them and tell them that you take their reply to you as a refusal.

If it wasn't then make a DPA request now.

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Was it a DPA request? If so then write to them and tell them that you take their reply to you as a refusal.

If it wasn't then make a DPA request now.

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Was it a DPA request? If so then write to them and tell them that you take their reply to you as a refusal.

If it wasn't then make a DPA request now.

 

thanks started to do that now

 

tony

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Was it a DPA request? If so then write to them and tell them that you take their reply to you as a refusal.

If it wasn't then make a DPA request now.

 

thanks started to do that now

 

tony

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I first requested a list of charges over the past 6 years DPA they only managed to supply me with 4 years saying the other 2 years could only be made available via duplicate statements at £5 each.

 

I followed this up with another letter stating how disappointed I was and that I had been forced to make a complaint to the info commissioner.

 

3 days later all statements received - no problem.

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I first requested a list of charges over the past 6 years DPA they only managed to supply me with 4 years saying the other 2 years could only be made available via duplicate statements at £5 each.

 

I followed this up with another letter stating how disappointed I was and that I had been forced to make a complaint to the info commissioner.

 

3 days later all statements received - no problem.

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I first requested a list of charges over the past 6 years DPA they only managed to supply me with 4 years saying the other 2 years could only be made available via duplicate statements at £5 each.

 

I followed this up with another letter stating how disappointed I was and that I had been forced to make a complaint to the info commissioner.

 

3 days later all statements received - no problem.

 

Fantastic!

 

Did you actually make the complaint? And what was the IC's response?

 

(I feel an overworked IC coming on!)

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I first requested a list of charges over the past 6 years DPA they only managed to supply me with 4 years saying the other 2 years could only be made available via duplicate statements at £5 each.

 

I followed this up with another letter stating how disappointed I was and that I had been forced to make a complaint to the info commissioner.

 

3 days later all statements received - no problem.

 

Fantastic!

 

Did you actually make the complaint? And what was the IC's response?

 

(I feel an overworked IC coming on!)

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This topic was closed on 03/05/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their.

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