Northern Rock (NRAM) / Pinnacle

[klassykitty]

Sent a PPI questionairre claim to Northern Rock which royal mail say was delivered on 4th March, still hadnt received a reply to even acknowledge they had recieved it, so my husband called them today and they said there was no PPI account number attached to the paperwork, dont know if they meant the paperwork we sent in or their own?! Anyway, he was given Pinnacle's number and they have provided him with the account number.

We want to send a SAR but after reading NRAM website it keeps mentioning to go straight to Pinnacle, is this correct? Northern Rock sold us the policy, and made out we had to take it, with no option to use anyone else. Then when my husband was made redundant he was unable to use the policy and got into mortgage arrears!

 

 

How do I know if I purchased a

PPI policy via Northern Rock?

 

 

 

This type of PPI policy was offered via Northern Rock with any mortgage (or

secured loan) until June 2009. These policies were optional, so some mortgage

customers will not have purchased one, or could have taken out a policy with

another provider.

 

The premium for a secured loan PPI policy would have been paid by monthly

Direct Debit to the specific insurance provider. The premium was not included in

the monthly mortgage payments paid to Northern Rock (or now NRAM). As a PPI

policy holder, you would therefore see a payment leaving your account each month

to the insurance provider. This would be in addition to and separate of any

payment leaving your account to Northern Rock.

 

If you are unsure of whether you purchased a secured loan PPI policy through

Northern Rock, we would first recommend you review your bank statements for the

monthly premium which would be paid to Cardif Pinnacle. If you are still unsure,

you could contact Cardif Pinnacle direct on 0870 122 2190 begin_of_the_skype_highlighting 0870 122

2190 end_of_the_skype_highlighting.

 

Lines are open Monday to Friday from 9am - 5pm. Alternatively, you can write to:

Cardif Pinacle, Pinnacle House, A1 Barnet Way, Borehamwood,

Hertfordshire, WD6 2XX.

 

 

 

Edited March 15, 2013 by klassykitty

[klassykitty]

Sorted

Edited March 15, 2013 by klassykitty

[alec241]

Hi Klassy Kitty,

I have started this procedure and have contacted pinnacle confirming account numbers , moved to NRAM and received response .

So waiting game now . Good Luck .