Am I Entitled To A Refund? (Very)

[dazedndconfussed]

Hello all.

 

I bought a tablet from Very back in July. I didn't pay for it immediately but instead added it to my credit account. When I received the next statement (August), I paid the full amount using my debit card.

 

Last week it developed a fault and upon phoning Very was told I needed to send it back for them to check it. This was done and today they agreed it was faulty and credited my account with the value of the item - so no issues there great service

 

As I have already paid for the item in full I asked why had it been put on my account and not refunded and was told they won't refund to my card as I added it to my account first.

 

Is there anything I can do or do I just have to accept the credit?

 

Thank you

[renegadeimp]

They dont HAVE to give you a refund in cash. They can give store credit or a full refund.

 

http://www.adviceguide.org.uk/wales/consumer_w/consumer_common_problems_with_products_e/consumer_what_you_can_do_about_faulty_goods_e/faulty_goods_-_if_you_want_your_money_back.htm

 

 

How should a refund be paid?

 

If you’re entitled to a refund, it’s normal for this to be given in the same way as you originally paid. For example, if you paid in cash, you’d normally be given a refund in cash. However, this isn’t required by law.