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    • Its because he does not have a passport. According to the rules they have said he needs to provide certain documents yes a birth certificate and yes proof of National insurance number but other than that they are asking for more. He has a bank statement but thats it other than the P45.      https://www.gov.uk/id-for-driving-licence
    • Plans to regulate Britain's booming buy now, pay later industry will be released within weeks, This is Money understands, after a review found it posed 'a significant potential consumer harm'. View the full article
    • Thanks for letting us know about this. I'm afraid that this website is mainly bad news about companies so it's very refreshing and very decent for someone to come along and to give praise where praise is due. How about a link to their website?
    • Having a little additional think about this, I think that your interests are best protected in the following way: You inform the seller that you are obtaining the quotes which I have referred to above. Having received the quotes, you then inform them that you are proposing to have the work carried out at XXX garage and that you will expect that the seller will reimburse you for the costs and associated expenses. You can tell them though that you understand that they may want to control the work being done to the car and so you are willing to allow them to do it but as the fault has manifested itself at this point and that it is clear that the problem is their responsibility, if they wish to carry the work out themselves then they will have to organise the collection vehicle and the delivery of it to you once the work is completed. Of course this will be very expensive for them and they will either fail to respond or they will refuse. Whatever their reaction, you would then go on to say that as they have failed to respond/declined the invitation to carry out the repairs themselves, that you are now going to your preferred garage – one of the two quotations which you have supplied – and you will have the vehicle repaired there. You are giving them an opportunity to comment. I think that if you use this approach, then you will be able to demonstrate very clearly that they had a choice and therefore they will be unable to disassociate themselves from the repairs which are eventually carried out at your chosen repairer. Even though this exchange of correspondence may mean that it will take a week or so longer to have your repairs carried out, I think you should do this in order to protect yourself in the best way possible
    • Please name the dealer   I would start off by sending them a letter of rejection seeing as you are within the 30 days. This doesn't mean that you have to reject it but it reserves your position. Secondly, on the basis of what you say, I don't think that you need necessary to find the cheapest place. You should be looking at the best quality that you can find. I think the best thing to do would be to get to competing quotations for the work you propose to have carried out – and not necessarily at the cheapest place, but a couple of proper reputable garages – authorised for that kind of vehicle. Inform the dealer as to what you are doing and providing with copies of the estimates for the work before you put it in hand. Give them five days to object or to make other comments. Make it clear to them that once the work is carried out that you will be looking to them to reimburse you. Of course you are opening a can of worms here because if you get some further problems – more serious – you may find that the dealer is starting to say that because you have carried out your own work so your own repairer on the car, they cannot now say that any defects were inherent in the purchase – and that they may have been introduced by 1/3 party repairer. I'm afraid that you have certainly fallen into a trap of buying a car a long distance away from where you live. We find that people often tend to do that because they think the car they have found is the only one in the world for them. They forget to factor in the difficulties that they will be if there are defects – particularly if the car stopped altogether – the cost of transportation to the dealer, the cost of having to travel up and down the country to collect the car – and of course these difficulties could emerge several times through the initial years of your ownership of the vehicle if you are relying on your statutory rights and expect the dealer to meet those obligations. Furthermore, if you have to bring a court action against them you are now dealing with multijurisdictional claims – suing out of Scotland against the defendant in England and that adds to the complications. It's too late for you to do anything about this – unless you actually decide to reject the vehicle – but at the very least, other people who come across this thread may get some benefit from these comments. I think it's important for you to get the best quality repair you can and to make sure that the dealer is aware of what you are doing so that if later on they try to deny responsibility for further defects, that you will be able to show that they were fully appraised of what you are doing and they will have less room to manoeuvre themselves out of their statutory obligations. I'm afraid that purchasing a car from one dealer and then having it repaired by another service provider, brings into the same kinds of difficulties that somebody who purchases a central heating boiler from one supplier and then has it installed by a different supplier find themselves in. When things go wrong, the seller blames the installer. The installer blames the seller – and you, the customer, are piggy in the middle. Not a good place to be. I notice that you are doing things on the telephone. Big Fail! Read our customer services guide. In your situation you should be extremely careful to make sure that you have got a record of everything and a full paper trail
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    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 32 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
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I moved into an old farm cottage a few years ago which is owned by a country estate who have a factor who deals with lettings. The previous tennants moved out due to the disrepair, damp issues etc. The house was renovated before I moved in, including new oil central heating system. The house looked lovely. New carpets, magnolia walls throughout, new kitchen, new radiators.

 

Fast forward 3 years! No end of problems with the heating.

 

Heating

The first month or so the new boiler kept breaking down leaving me with no heating for periods in late winter/early spring. Plumber said it was a terrible boiler and he spoke to the factor about replacing it. Being a penny pincher he decided it should just be repaired.

 

A year later I had an oil leak and lost about 100 pounds of oil. It is an outside boiler and I stepped out the front door one morning to a huge puddle of oil. That was fixed, then at the start of December last year all but 2 of my radiators were only barely luke warm. Plumber paid me around 10 visits all together, checking radiators, re pressurising boiler every couple of days anf then finally after 2 months of faffing about he put leak stuff in the system which seems to have resolved the issue.

 

I had to buy a couple of halogen heaters as the house was freezing while this was going on, so am out of pocket for those and the extra electricity. Its been a miserable winter and I've had to take my 12 year old daughter to my dad's for baths as the bathroom was like a fridge and she was in tears one night as she was so cold in the bath.

 

I wrote to the factor asking to be compensated for being out of pocket and for the inconvenience. 4 weeks later and no reply, so I wrote again and he replied saying no compensation will be given as it isn't their policy to compensate for system breakdowns. Doesn't surprise me as he's well known for being a penny pincher and and a difficult man to reason with. He's known for ages that the boiler is rubbish after the previous issues with it! That's not the only issue I gave with the house!!

 

Cracks in ceiling/mold/damp

Cracks have appeared in the living room ceiling and bedroom ceilings which have been there before I moved in as you can see where they've just been patched over. They zig zag across the ceiling. Some are 6 or 7 feet long and 3 or 4mm wide and they are gradually getting worse. At one of them in the living room there is an area about a foot in diameter which is covered in brown mold spots and patches and in the bedroom there are 5 damp patches in the area where the cracks are. There is an area of damp at the bottom of the wall in one corner of the living room where the plaster is now starting to come away.

 

Lighting issue

There is no downstairs light in the hall, just one upstairs. The switch at the bottom of the stairs doesn't work and never has so I have to go upstairs in the pitch dark to switch it on.

 

I made the factors office aware of these issues 6 weeks ago. 4 weeks ago they sent their maintenance man round to look at the house. He said they may put a new living room ceiling up under the existing one,without any mention of investigating why the cracks/mold have appeared. He said he'd be back in a couple of weeks which never happened. What can I do?

 

The house looks nice on the surface so don't know how much disrepair it can be siad to have. I have registered on the council house list but it takes about 10 years to get a house in this area, and I have also registered with the local housing association. I'm a single parent and worry about causing roo much of a fuss incase the factor gives me notice to leave.

 

Any suggestions?

Edited by Becca00
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To add to all the issues, just been to the front door and there is a small pile of snow inside the door where the door doesn't meet the frame! About 4 inches long, w inch wide and 1 inch deep!!

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Is the property in Scotland?

 

I think 'old farm cottage' prob explains most of your 'gripes', as they tend not to be eco friendly new builds

Where you provided with an EPC?

 

It would be easier to follow if you reduced text to headings and short explanatory note.

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Have managed to edit the post a bit. Hope it makes for easier reading!

 

Have never had an EPC for the property. Didn't know these existed.

 

Thanks

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