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    • Can I  ask what you mean by "... they recommended a firm... "?   I ask because I'm a bit surprised that Social Services are even allowed to do that.  (I may be mistaken and that this is common practice, but it seems a bit odd to me).   If they did do so and the work has turned out to be sub-standard and unsatisfactory, I would have no hesitation in making a formal complaint to the council and also to my (or your friend's) local councillor(s).  You acted on the council's recommendation and you should have a reasonable expectation that the firm recommended should be reliable and professional.  I would also insist that trading standards be asked to investigate this firm.  (Where I live our local county council trading standards department runs an approved trader database).   A complaint to the council might not directly assist you but it might help to prevent others being taken in by this firm.
    • Hello Susan, welcome to CAG.   Hopefully Paul Walton will see this message and reply to you, but it would also be a good idea to start a new thread of your own so we can advise on anything else connected with your refund.   Best, HB
    • Hi there, sorry to hear of your situation but I have some excellent help for you, as unfortunately I have been in the same place at one point, owing more than £6000 in back council tax.   None of this is your fault, we are in the most serious public health and economic crisis for 100 years, councils are desperate to shore up their finances, unfortunately this means they are taking a rather blunt sledgehammer approach.  Right now, speaking to the call centre or recovery team is utterly pointless, I remember them sneering at me on the phone when I had no money to pay my rent. All it will do is get you nowhere and stress you out.   If you listen to me this can all be sorted out by tea time tomorrow, but before I explain, I need to make one thing clear.  You will not go to prison, end of.   So here is your course of action for Monday AM   1. Google your local Councillor and Elected head of council. Their mobile numbers and Emails should be on Google.  2. Ring your local councillor and explain everything, just as you did here. 3. If you don't get through to the councillor, leave a Voicemail and send an email explaining everything. 4. Ring up your GP / Consultant and ask for a medical note explaining what your illness is and all of the treatments with Side effects.   5. Google or ask for a copy of your local council's code of practice for collections.   Your councillor will likely be very concerned about poverty levels, and they have complete power to override  anyone in collections at the local council. Unlike the Finance team or call centre who probably don't care a fig.   Email to local councillor along the lines of   Dear XYZ   I am in a situation where I am unable to work because of my illness, and am now on Universal Credit, as I result I have fallen behind with my Council Tax. Unfortunately the demands I am receiving to pay up or receive a liability order I simply can't afford .  I understand the importance of Council Tax and know that finances are tight but paying this amount would mean not being able to pay my rent.  I hope you can understand the dire situation that I am in and would accept an offer of £x per month, to be reviewed after 6 months.  I am happy to send in any medical information from my consultant if needed. I look forward to your reply,   Kind Regards              
    • Thank you so much. I'll submit this tomorrow. I also visited the location yesterday, its 100 miles from my home. They've changed the signage, there's now a lot more small signs. There is an erected sign on entrance, damaged and the ANPR is actually fixed to the side of the burger king building.
    • Hello, I'm reading this as I have a similar problem - booking.com are refusing a refund and the accommodation are not replying to my emails. I have found the details for the CEO of booking.com but not the UK director of customer services. Please could you share this with me? Thanks. 
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

IDS is misleading the public again!!!


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no one believes a word he says because he can't help but mislead :D

 

 

is there anything this man hasn't been truthful about?! he can rant and and rave all he likes but at the end of the day no one is having any of it..he's just one big fake end off!

 

 

 

http://www.dailymail.co.uk/news/article-2291288/Welfare-minister-rages-bishops-Theres-moral-trapping-people-benefits-says-Iain-Duncan-Smith.html

Edited by citizenB
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no one believes a word he says because he can't help but mislead :D

 

 

is there anything this man hasn't been truthful about?! he can rant and and rave all he likes but at the end of the day no one is having any of it..he's just one big fake end off!

 

 

 

http://www.dailymail.co.uk/news/article-2291288/Welfare-minister-rages-bishops-Theres-moral-trapping-people-benefits-says-Iain-Duncan-Smith.html

 

I just find it unbelievable that nobody in the media are asking the obvious question;

 

"Mr Duncan Smith, a devout Roman Catholic, insisted it was neither fair nor moral to trap millions of families on welfare payments which made it not worth their while seeking work."-taken from the daily heil.

 

So why dont they increase the minium wage then?

 

If george duncan smith and his elite tory millionairs think that cutting benefits will help already poor and struggling families into work then they are wrong.

Surely it would make sense to increase the minium wage, or have a living wage as they call it.

 

Why?

Because it would make working worthwhile.

It would bring more families out of poverty.

People would not need so many working benefits to top up their income to be able to just about live.

This would save the tax payers millions and stop us tax payers from subsidising employers who pay rubbish wages.

Higher wages for peasents means more spending in britain as opposed to higher wages for millionairs who mainly invest or spend abroad.

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there aren't even many jobs to go for with thousands going for a few jobs, same with this bedroom tax situation when there isn't available smaller accommodation for a lot of people to move into, so their stuck. as usual with the tories its to hell with the poor.

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There is significant government thinking that the NMW actually increases unemployment because employers feel that the bar is set too high, £6.19 per hour is too much to pay out. Of course, employers are bound to state that, because anything above £0.00 per hour eats into profit. Hence workfare.

 

No government have ever set an official poverty line, they always refer to this index, that statistic, GDP, blah blah, and no government ever will because the NMW would have to be set above the line, and so would benefits.

 

Corruptissima re publica plurimae leges

 

Being poor is like being a Pelican. No matter where you look, all you see is a large bill.

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IDS should remember the old saying 'empty vessels make the most noise', this sad pathetic little man shouts because he is frustrated as he knows no one believes a single word that comes out of his mouth!

Edited by joeski
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But we still have to put up with it all and suffer....for how long methinks

 

well considering no one takes IDS seriously and we'll probably have more riots when UC is introduced maybe for much not longer (i hope so anyway) :)

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There is significant government thinking that the NMW actually increases unemployment because employers feel that the bar is set too high, £6.19 per hour is too much to pay out. Of course, employers are bound to state that, because anything above £0.00 per hour eats into profit. Hence workfare.

 

No government have ever set an official poverty line, they always refer to this index, that statistic, GDP, blah blah, and no government ever will because the NMW would have to be set above the line, and so would benefits.

 

In order to pay the £6.19 per hour, the employer has to raise the cost of their goods to the buyer. The buyer in turn passes this onto the consumer who is the person being paid £6.19. However that consumer person can no longer afford the commodity due to the price increase. A wage increase happens again, price of goods go up further, the consumer person is no better off and so the cycle is repeated. When does it stop? When the employer is paying £100, £200 per hour and with the goods now priced even further out of reach?

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But we still have to put up with it all and suffer....for how long methinks

 

It's the old story with tories, they will do as much damage as possible to people at the lower end of the scale to support the wealthy in the knowledge that they will have a very short reign.

 

A perfect example is the fact that they will do anything to preserve the banking bonuses on the basis that if such payments stop it will create a so called brain drain. I can't get my head round this one bearing in mind that it was the banks that caused the financial problems in the past , so who cares if they disappear into the wilderness. In fact why not give them a free transfer to anywhere.

 

There again, how many tories will end up working in these financial institutons when they get kicked out of government.

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well I hope so joeski......this lot need outing asap....but wonders who will be any good as a replacement.

 

i personally think they are all the same..we'd be better running the country ourselves without them :)

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There is significant government thinking that the NMW actually increases unemployment because employers feel that the bar is set too high, £6.19 per hour is too much to pay out. Of course, employers are bound to state that, because anything above £0.00 per hour eats into profit. Hence workfare.

 

No government have ever set an official poverty line, they always refer to this index, that statistic, GDP, blah blah, and no government ever will because the NMW would have to be set above the line, and so would benefits.

 

I am a long term unemployed and I hate this and the previous govermnment but I'd like to see the NMW abolished. It has created a black market of people willing to work for less and cash in hand. At the moment most jobs in retail and service sectors go to foreign (non EU) students who nominally work part-time but get cash in hand to work full-time. How can you beat that?

 

I'd like to see NMW abolished but tax free income up to £20k a year. My opinion.

"Ask not what your country can do for you, ask what you can do for Poundland"

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Interesting points.

The Tories doing things because they know they won't last long? What a short memory you have. How many years of the Tories did we have last time?

 

Labour are just as much to blame as the Tories for the banking crisis if not more so.

 

The minimum wage argument saying that it will cause inflation,well since it has been introduced we have had low inflation. Who remembers the 70s, where was the minimum wage then. There are many costs that increase with no account for the labour costs,oil.steel.utilities.

 

The banks do pay huge bonuses but they get spent,sadly maybe on imports but also on local goods and services.

 

Most arguments have two sides.

Any opinion I give is from personal experience .

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I don't see Labour jumping to the defence of the welfare (as they call it) cuts, and even if they did, I don't trust them either, whoever is in feathers their own nest it would seem. It was a Labour govt in 2009 who sent me to Atossers and found me fit, almost 18 months later a tribunal found in my favour, by then the Tories were in. I don't think any of them have a clue what to do or what they are doing, nothing seems to be thought through properly, and see David Cameron not even knowing how his own bedroom tax changes worked just baffles me even more as to who the hell makes all these decisions and why they haven't been strung up. Its even worse that all these lies and stupid decisions across the whole board are just allowed to continue, too many influential people backing each other and in each others pockets is the only conclusion I can come to. But that's just me and my simple logic, my simple mind.

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While I do detest IDS he does say what he means even if totally wrong I believe that he is the only MP that will answer a question with his own opinion (even when total ****) the rest just spout the party line without answering the original question or as on one occasion when pushed for an answer walk off stage.

 

dpick

cannot find it A to Z

 

http://www.consumeractiongroup.co.uk/forum/consumer-forums-website-questions/53182-cant-find-what-youre.html

 

 

Halifax :D

Paid in full £2295

 

MBNA:mad: 20/03/2008 settled in full out of court

 

Capital One:D

07/07/2007 Capital one charges paid in full £1666

19/01/2008 recovered PPI £2216 + costs

 

Littlewoods :-D

12/08/2007 write off £1176.10 debt.

 

JD Williams charges refunded in full £640

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What IDS is saying is basically akin to 'we can't give starving people more food because those with full bellies aren't being given any more and it's not fair that they contribute surplus food just because people are starving'

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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In order to pay the £6.19 per hour, the employer has to raise the cost of their goods to the buyer. The buyer in turn passes this onto the consumer who is the person being paid £6.19. However that consumer person can no longer afford the commodity due to the price increase. A wage increase happens again, price of goods go up further, the consumer person is no better off and so the cycle is repeated. When does it stop? When the employer is paying £100, £200 per hour and with the goods now priced even further out of reach?

 

Capitalism is broken, so there is no answer.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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What IDS is saying is basically akin to 'we can't give starving people more food because those with full bellies aren't being given any more and it's not fair that they contribute surplus food just because people are starving'

 

but we can afford to give millionaires tax cuts and billions away to other countries.

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but we can afford to give millionaires tax cuts

 

Indeed, you cold add to the analogy that 'people who we consider extra important will be given more food than they could ever need'.

 

 

and billions away to other countries.

 

Personally I don't differentiate between starving people based on where they live. I just wish that we could ensure that aid being given got to the people who need it - too often it doesn't.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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i personally think they are all the same..we'd be better running the country ourselves without them :)

 

Now, that's a revolution I would join.

 

What IDS is saying is basically akin to 'we can't give starving people more food because those with full bellies aren't being given any more and it's not fair that they contribute surplus food just because people are starving'

 

Excellent analogy, estellyn. I'm going to try and remember that one.

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