knowhow returning laptop after 6 days unrepaired?

[toodoo9011]

I wonder whats that about.?i should get it shortly i have had agreement with them for 1 yr and i got the laptop from pc world.if they dont fix it. ..what options am i left with..after all the laptop was badly damaged to accidental damage.

[renegadeimp]

Agreement? You mean their useless insurance?

 

Can you elaborate more on the damage? How long have you had the laptop for?

[stu007]

Hi toodoo9011

 

Welcome to CAG please be patient as its the weekend it may be quiet but you will get the wisdom of the other caggers, please have a look around the forums and other theads in the mean time.

 

Could you please try to give us a better description of your issue and remember the insurance/warrenty does not override your right under the Sale of Goods Act (SOGA)

 

1. When did you purchase the Laptop?

2. What exactly is the fault with the laptop?

3. When did you report the fault initially and to who?

[labrat]

Hey stu

 

The op said it was an accidental damage issue so he wouldn't be able to invoke sale of goods

 

What sort of accident was it? Fall etc, how badly damaged is the laptop?, have they given a reason? Excessive/negligent/etc

 

You can do a data protection request for the report they used to reject it

 

And finally what make is the laptop sounds daft but soe damage a lot more easly than other

[toodoo9011]

I have had the sony vaio laptop for 1 year now. I accidently drop the laptop down external stairs. The corner of the laptop is smashed up and the screen cracked.

[toodoo9011]

I reported rhe fault to knowhow initially

[toodoo9011]

I spoke to knowhow advisor and he said he can see the report and he will request a writeoff and i should get an answer

[toodoo9011]

Unable to fix laptop hence returning to customer

[labrat]

i would check with that advisor again

 

unfortunatly due to past accounts on here although stores often promise they cant deliver as all refused repairs have to go through garry perriment

[toodoo9011]

Ok do i write to him or email him?

[porkyp1g]

Write I believe.

[toodoo9011]

How long does he take to respond?

[toodoo9011]

If i was to write to him what are the chances of having decision overturned?

[toodoo9011]

Im not going to write a letter as the advisor is sorting this out for me.

[labrat]

i would chase him VERY often then

[toodoo9011]

Its been denied.so im gonna write to them. Terrible hey

[toodoo9011]

Its bee refused again so im left with ni choice but to take gary perryment to court. Now in order to issue the warrant i will need the correct address. Can anyone advise me on here.?

[hammermitch]

Good luck contacting Mr Perryment, if he does exist

 

i have sent 2 letters to him personally, both recorded delivery, NO REPLY

 

i have sent over 30 emails to knowhow at numerous different departments,including claims investigation, and CEO sebastian james, ALL WITH NO REPLY

 

check out what people think of them here - https://getsatisfaction.com/curryspcworld/topics

 

check out what BBC watchdog say about them www.bbc.co.uk/blogs/watchdog/2011/10/...

 

just ring them on these numbers -

0800 0234701

0800 5878787

or

01594 332592

 

or better still take them to court, make them pay, give their legal team a ring - 01727 202030

 

and get in touch with the financial ombudsman, BBC watchdog and trading stangards

 

good luck

[toodoo9011]

I am going to go to court with dixons group but before that money claim offered me a mediation serivce for free and see what dixon has to say .and whoknows dixons may give up the battle.but not me.

[renegadeimp]

Peryment does exist, but we have plenty of threads here to back up the fact that he or more so his team, are pretty useless when it comes to customer service. They seem more than happy to take money for silly "insurance", but rarely, if ever actually fix anything.

[porkyp1g]

I think this place would be a lot busier if that were really true wouldn't it?

[renegadeimp]

Not really. Maybe 1-2% of people even know this site exists. Others simply put their head in the sand and write it off as a bad experience

[porkyp1g]

It was a quite frankly absurd statement. No company could get away with rarely, if ever, fixing stuff they are obliged to. All warranties, whatever the product, whatever the retailer has things that aren't covered. The warranty on my boiler states misuse and neglect aren't covered. I also have to service it to keep the warranty intact. If I didn't service it or I somehow used it incorrectly, do you think the warranty company should honour the claim?

[renegadeimp]

Actually a hell of a lot of companies get away with it due to people not knowing their rights. A lot of companies also tend to ignore soga, and also KNOW that their silly warranties are in ADDITION to your statutory rights. We see it here time and time again. Even when people write a formal complaint and quote soga, the company dismisses it outright. It's only after intervention by trading standards or a court claim on their desk that they sit up and follow the law. Even then they call it a gesture of goodwill.

[porkyp1g]

In this case wasn't it accidental damage? How is SOGA relevant in damage cases?