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prob with DVLA from overseas

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Trying to change Uk driving licence to a Spanish one. It is a legal requirement to change over licence as i am a resident of Spain now.

Trafico Spain have faxed a licence verification request to DVLA but DVLA simply say" We have not received any request. Trafico can prove the request was sent. I have repeatedly phoned DVLA but getting nowhere. I need to talk to someone from the office that deals with licence exchange but all i can get through to is a call center 0044 300 123 6801


Has anyone else got any experience with this dept? or offer any other ideas.

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