Shop Direct (Linked Thread) - Lowell A/c Bal: 409

[avfc2012]

In reference to Thread found here: http://www.consumeractiongroup.co.uk/forum/showthread.php?342500-Shop-Direct&p=3759254&viewfull=1#post3759254

 

This thread relates to the Lowell Account with a Balance of £409.

 

Attached are copies of the Notice Of Default Sums & Notice of Sum in Arrears

 

[ATTACH=CONFIG]42186[/ATTACH][ATTACH=CONFIG]42187[/ATTACH]

[avfc2012]

Summary of account provided by Lowell (Did ask for statements but got sent a summary)

[ATTACH]42194[/ATTACH]

[avfc2012]

Attached are copies of the Credit reports.

The Experian file shows the Entries under Shop Direct as of April'12 and Lowell March'13

 

[ATTACH=CONFIG]42203[/ATTACH]

 

[ATTACH=CONFIG]42202[/ATTACH]

[dx100uk]

ok

now make two spreadsheets using :

 

This fourth spreadsheet is useful in calculating a regulatory based compound interest award for PPI on a Revolving Credit Account. Or for a PENALTY charges Reclaim. Not all statements are required for this sheet because it will work out the compound interest on the PPI payments you do know about. It will not work out the additional 8% interest, to do that you will need spreadsheet three above AND all of your statements.

 

FosCISheet v101.xls

 

 

one listing every PENALTY CHARGE

 

one listing every warranty or insurance/PPI payment.

 

use their APR.

 

dx

[avfc2012]

Charges:

 

 

 

From the SAR. the ref used for charges is 174G ADMINISTRATION there does'nt seem to be anyway to distiguish if its a Late/Miss Payment or Letter charge.

 

Last two I have guessed the date as Aug as I do not have a statement for Aug but it brings the total to what is stated on the summary.

[dx100uk]

is 24.9% correct

seems low for a cat account

 

dx

[avfc2012]

Sorry its 29.9%

 

[ATTACH]42221[/ATTACH] £293.51

 

One Item Cash Value £189 @ 104wks 29.9% - Interest £56.19

 

 

The other items purchased had 0%

[dx100uk]

any ppi on this one?

 

dx

[avfc2012]

Nope, and was never offered.

[dx100uk]

nov 11 was the late or over marker any idea

 

dx

[avfc2012]

If I'm reading the agent log,sheet correctly 17/11 says charge from debt manager letchge

26/11 late charge.

[dx100uk]

ah you have the comms log

 

that can be very useful

 

dx

[dx100uk]

ok well i can see your are going to have diff getting the late markers removed if you were late

sadly on the T&C's and the statement

it clearly states the time limits and time for diff methods to clear i think

 

however

if you paid on the phoneline via a card before the due date

i'msure we could argue things

 

dx

[avfc2012]

Across all accounts I either paid by phone or online. But all they record is a payment was made.

 

It states in September 12 that "shopping insurance cancelled" I didn't cancel this, as there is no letter contained in the file as the policy states 30days notice by either party.

 

Also I can't tell by the info as to where any charges were refunded, as they should of been from a claim going through on the insurance.

[dx100uk]

what claim...

dx

[avfc2012]

I'm sure I mentioned it on the original post.

I had a period of unemployment due to illness.

From the summarys some of the adjustment values are the payments made under the claim.

Once I get back tomorrow I will try and sort out details of every payment made inc dates &

Insurance payments.

It may take me a while

[dx100uk]

slowly slowly catchy monkey.

 

i'd not worry too much about having claimed on the ppi at this stage

 

dx

[avfc2012]

I'd say approx 850 was paid out in may-July 11 in the two accounts with the ppi, I know it was that period as I attempted a swan dive off a bridge, but rememberd that I could actually swim...

[dx100uk]

ok the story reveals itself

 

you might have to thus enter the amounts paid out on the relevent PPI reclaim spreadsheets then as a minus figure then.

 

but that stil doesn't exclude the interest charged.

 

the sheet should be able to deal with it ok

but the redress column will need to be blanked for those outbound figures

 

dx

[avfc2012]

The PPI Payments are defiantly included in the Adjustments Value on the summary's.

There was no PPI Payment on this A/c, a payment of £334.50 on the CapQuest one and a payment of £605.01 on the Lowell Very one.

 

From the information I have from Shop Direct as a result of the SAR done back in April 2012, there is no where on the statements that show a "Pay Due By Date" also there is no Adminsitration Refunds especially for the time when the PPI claims were backdated.

 

I've had a quick look at the account Lowell wrote off, (Balance of £173.61) this had Warranty £69.00 (133.55), Charges come to £216 (339.95), and Ins £50 (91.34). There was a claim payment of 213.09 Is it worth while to still persue anything on that or just be greatful that the account and markers have been written off.

 

(Sorry, is there anything else you wish me to do/upload?)

[dx100uk]

well i suppose you could put the claims in the way they are and let them argue the point.

 

dx

[avfc2012]

What's the next step to resolving all of this?

[dx100uk]

if i were in your situation my next step would be to post the claims off to SD.

 

for the PPI you'll need ONE FOS CQ. for all the ppi stuff

 

http://www.financial-ombudsman.org.uk/publications/technical_notes/ppi.html

 

dx

[avfc2012]

[ATTACH=CONFIG]42317[/ATTACH]

 

Received today.

 

Is there any template letter to send to SD? Do I need to CC and send to Lowell & CapQuest

[Old Cogger]

I would send a copy of that letter to FSA and all and sundry, they are not priority debt they are chasing? that is whaT i WOULD DO KICK UP STINK, LOWELLS NEED KNOCKING DOWN TOP SIZE.