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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Car has been clocked

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Hello all!!


Im speaking on behalf off my brother.


He purchased a car 11 months ago on finance (thankfully)


He went to a dealership to sell it as there is always something wrong with it so he wants rid of it.


Well looking around the car they said about £2300.


However, once he performed checks on the vehicle the manager came back and said im sorry to tell you this but your car has been clocked.

blah blah obviously he is not happy.


He got them printed online but didn't come with when he took the car.


In 2009 the car had done 97,000 miles

.2010 the car had done 69,000 miles.

From 2010 to when im brother brought the car, the car had done 800 miles?

Is that the dealership trying to sell the car for 2 years with no luck

so thought they would try there luck with MOT history?


I've heard oh it could be a missprint of the mot garage.

But it has failed every single MOT since starting MOT (no mot for first 3 years)

Makes us wonder if the mileage isn't the only problem.


Fair point my brother shouldof done his checks himself but didn't expect it on a 2008 vectra.


For 1 week he was trying to get hold of the manger/boss at the dealership but every time sorry he’s out of the office or his inmeetings.


So my brother spoke to trading standards and they said you have to deal with the finance company themselves the dealership onlysupply the car.


My opinion is, they are equally to blame surely??


Moving on....He spoke to the finance company all they kept saying was We cannot guarantee mileage.

Fair enough if its been driven around and what not to go up but to go back down?


Thats got to be a criminal offence and fraud.


Now days you buy a car depending on the mileage if its new right?


This bit made me hit the roof.


Finance company said We will take the car back off you but you will not get a penny back?


So right...my brother uses a car for a deposit, has paid £2500 so farleft with no car?

and were mean't to just forget about the money?

I do not think so,


me being family i want to help and i believe they are taking my brother for a ride and trying their luck.


Im just asking for help as to how to re-approach them, if we haveto take legal action what steps to take.

I believe my brother iscurrently speaking to fair trading to see what he can do.

But im justas angry as he is and i will get this sorted myself if i have to.


Thanks for reading and in advance



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Welcome to the forums.


So at this moment in time, you are relying on the information given to you by the garage you hope to part ex the car with?


Was the seller your brother bought it from classed as 'reputable'?

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Well the garage made him aware of it. He checked the mot history online himself and its what he said. Obviously we wouldn't act on his word but now we know for sure. Well they have moved to canvey island know and that isn't exactly the best place to buy a use car from....

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