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    • They have defended the claim by saying that the job was of unsatisfactory standard and they had to call another carpenter to remedy. My husband has text messages about them losing the keys a second time and also an email. What do they hope to achieve??? Most importantly,  as far as I have seen online, now I need to wait for paperwork from the court, correct?
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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
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    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
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Four months, no hot water or heating, what are my rights?


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I moved into my flat October 2012. It is a privately owned property but I rent it through the current council RAP scheme for temporary and emergency housing.

 

However; since the date of moving in, I have had no running hot water.

The landlord was first informed via the agents on the Friday the week I moved into the property.

The landlord came out, stopped the water supply to the tank, removed the lagging and left.

Two weeks later after consistent text messages to the landlord he finally returned and turned on the water system. His worker placed lagging around the tank (incorrectly I hasten to add!) and left. The tank still leaked and again more calls were made

NOVEMBER 18th massive sewarage leak outside the back door of the flat and was left that way for 4 days, even after three phone calls to the agent to get it cleared up.

DECEMBER 5th : I had an inspection via agents and showed the agents representative the tank. She made a note. I also mentioned that the heater in the bedroom at the time was broken.

DECEMBER 8th: An electrician was sent out to repair the heating in the bedroom. I mentioned the one in the living room had also broken, but was told he was not authorised to repair it. I showed him the water tank which was still leaking.

He called the agents whilst stood by the water tank and explained that it wasn't working. He was told it was being dealt with. He also asked if he could repair the living room heater. He was told no.

STILL NO RUNNING HOT WATER!

 

DECEMBER 11th my support worker contacted the agents who had told her that they had no record of the leak and the matter had been resolved. (ERRR NO!)

STILL NO RUNNING HOT WATER!

 

DECEMBER 23rd I switched off the water to the hot water tank as it was badly leaking.

 

JANUARY 13: I emailed the agents enclosing photographs of the lintle that is above my door in a very poor state, and mentioned that the water tank still leaks and I still had no heating in the living room. My temperature in my flat was 12c

 

andlord came round two days later, looked at the tank and left. YES! He looked at it.. tapped it with a screwdriver and left... It's almost laughable isn't it?

 

STILL NO RUNNING HOT WATER!

 

JANUARY 23rd Called estate agents.

NOTHING!

 

JANUARY 29th: I went to Environmental Health and explained to them that the water tank had still not been repaired. They had said they knew of my landlord and would contact him and the agents.

FEBRUARY 3rd: Landlord came around with his worker and put some plumbers putty around the outlet pipe and left.

FEBRUARY 25th; I go to local council and make a complaint to the RAP housing team. They said they would call the agents.

FEBRUARY 25th Landlord turns up with his little winch monkey and replaces the lagging. He put it on the wrong way around and fitted poorly so it is not efficient in keeping the heat in. So I still can't use it.

Since that day I have emailed the council over 20 times.

The landlord had told them they HAD NEVER HAD ANY CONTACT FROM ME!

They also said there was nothing wrong with the hot water or heating, I was using it wrong!

(funny, EH and the council been in touch, email from me and they have never been told about it?).

My flat is currently 9C. 46F (apparently I am at risk of a heart attack or stroke if the temperature is below 12c.. I should be officially dead!)

 

The energy efficient team came round the other week and said I could possibly be granted gas heating. But when I don't know. In the meantime I am still freezing.

They returned on Feb 27th and recorded a temperature of 12.8c

Today I had a call from the head of the housing of the local council who assured me that the agent would be in touch about coming out to assess and possibly repair the hot water and heating tomorrow.. But guess what? not a call from anyone!

 

Being in this fridge of a flat, I cannot sleep, keep warm and worse I can't have people around as it is so cold. So I feel I am living a lonely existence. My mental health is suffering and I have a chest infection.

The current temperature in the living room is 7c tonight.

What are my rights?

1) Can I insist the council rehouse me?

2) Can I sue the agents?

Many thanks in advance.

 

 

I do have a video and photos but I can't load them up here. Sorry.

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Hello and welcome to CAG.

 

I'm sorry you haven't had any replies yet, but I expect the guys will be along soon with advice for you. Weekends are always a bit quieter here, but I'm sure there will be help for you.

 

My best, HB

Illegitimi non carborundum

 

 

 

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Thank you HB

 

I will keep checking back on the site. I wasn't expecting a rush of responses straight away! It's Friday night afterall and I am sure they have better things to do than come and reply to my thread.. (Personally if it was me I would be down the pub supping a few pints)

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Tried local Environmental health?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Mentioned this already in my starting thread:

 

JANUARY 29th: I went to Environmental Health and explained to them that the water tank had still not been repaired. They had said they knew of my landlord and would contact him and the agents.

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I meant have you tried recontacting them? You need to be on their back 24/7 and force them into action.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Yes I have.

They have had a copy of the video, photos of the hot water tank, the temperature readings I have done for the past three weeks in the living room and all the emails that have been sent to the agent as well as the other council departmements.

Unfortunately there is only one EH officer in the council and he happens to be the brother of the estate agents letting officer!

I have requested a EH from another area to visit the property (apparently I am permitted to request this) and was told I would have to wait up to two weeks for any further correspondence.

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