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    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
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Tesco mobile problems


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Can anyone advise please?

 

My husband is on Tesco mobile and has had his contract just under a year. He has been having problems with his handset for almost 6 months now and has spoken to Tesco handset support on several occasions where they tell him they will send a jiffy bag for him to return the phone for repair and it will be back with him within 21 working days.....he explains he cant be without his phone for that period of time, but there is nothing they say they can do. Up to yet, he has rang them several times and been told the same thing and up to yet........no jiffy bags have arrived!!

 

After making numerous calls to them we emailed complaints and received no replies!! Again 2 weeks ago week we emailed and actually received a response saying "contact handset support" we replied back saying we have spoken to them several times and they tell us 21 working days for repair and we'll send jiffy bag, but no jiffy bags have arrived. Each time they respond with the same thing......"contact handset support"

 

Last week we sent a written complaint by post and have received an email back again saying the same thing.........."contact handset support" and "unfortunately there is no more we can do and we will not comment further on this complaint"

 

We have even asked for a cost to buy out of the contract and they have quoted £300......we asked if they could drop his tarrif to the lowest possible to reduce the buy out cost and they said they cant do that (strange though how they share the 02 network and 02 will reduce a tarrif to reduce buy out costs!)

 

Surely there must be something that I can do as I am not getting the quality of service I believe I should be getting..........and I am paying a contract for a phone which is faulty. My husband cannot be without his handset because he is a lorry driver and works away, and we have a disabled daughter and my husband needs to be contactable at all times!!!

 

Any advise would be appreciated.

 

Thank you

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If they have given their final response you can escalate the complaint to http://www.ombudsman-services.org/communications.html

 

Before doing that, personally I would ask their top boss [email protected]

 

Ask him to see if their is anything he can do.

 

 

 

What is the problem with the phone? Maybe if it is a well know problem we can advise you of any solutions, or with well known issues you can tell them this is a well known issue with that handset.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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Hi

 

This is a disgraceful attitude of Tesco Mobile you write a formal complaint and all they can do is respond by the cheapest of the cheap by email what an insult.

 

I would do as locutus has suggested and send your formal complaint to the top boss email at least that way you have given them every opportunity to try and resolve your issues before taking it further.

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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Hi

 

Thank you for your replies....the issues with the handset are:-

 

Touchscreen phone.....when you answer a call you have to swipe the slider button on the bottom of the phone, this then answers the call...........when he tries to answer a call he swipes the button but it doesnt answer the call,,, you swipe the button and the phone just keeps ringing..........it can take several attempts of someone ringing him before he actually manages to answer.

 

The other issue is when he tries to make a call, he rings the number then it just cuts off....again, he can try several times to make a call before it actually connects.

 

Another issue is he can have great reception on the handset, but gets cut off half way through a call

 

The back button on the phone doesnt work properly either.

 

We will write to the top boss and see what he says......thank you again

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Just to check it's not a common but often overlooked error, make sure the front facing camera is clear (no fluff or debris, and the case does not obscure it). Most modern phones rely on the front facing camera to know if it is at someones ear, and if this is obstructed it may not realize what it is supposed to do.

 

A friend had a similar problem with dragging some bar on his screen, and it was down to the screen protector... that may be worth investigating.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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Hi again.

 

Just to let you know I have emailed Roger Fogg, but up to yet have received no response at all.

 

Also, on Monday of this week I received a call from someone at Tesco telling me to go out and purchase a cheap handset to use while my handset is in for repair.

 

To be honest, I don't find this very good customer service, especially as they keep telling me they will send me a jiffy bag to return my handset.........and almost 6 months later I have still received NO jiffy bag!!!!

 

Any further advice?

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