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    • Good news for me is that the Bounce Back Loan came through so I can pay the full car payment!  Thanks for reply.
    • Welcome. please follow the advice given above as to reading around the various stories and then monitor this thread for a full reply tomorrow  
    • Hi Everyone,  I am the seller in this case and want to thank the buyer for their support.  The bike was delivered to the local Hermes Parcel Shop really well packaged and sealed on the 3rd Feb with a receipt obtained.  Sadly the parcel was emptied on route to the buyer.   I had listed the bike for collection only however the buyer messaged and asked if we could arrange a courier to which I agreed and they organised that.  When the bike went missing I contacted the local police as the Hermes parcel shop said they would not release CCTV to me.  We got all this from the Police.  since then the buyer has tried his very best which I am grateful with Hermes and parcel2go but is struggling.  Any help is appreciated. 
    • Also, you should start a claim against Hermes. Post your story on the Hermes sub- forum. Give us a full breakdown – including dates and value et cetera. We will help you get your money back
    • We care, we are highly motivated – and we enjoy winning against Hermes – which we do on pretty well every occasion. Start reading the sub- forums so that you are familiar with all the Hermes stories and the way that the process normally goes. Make sure you understand the mediation process. Make sure also that you understand the steps involved in bringing a small claim in the County Court. It's very easy but you need to know the steps in advance so that you have confidence. Don't forget that this is a self-help forum   If you have CCTV footage then please post it here. I suggest that you put it up on youtube and then post a link to it on this thread.
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

Wedding Photographer has gone AWOL


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Hi

 

This is my first post on the forum, and hoping you guys can help.

 

In 2007 I got married to my lovely wife, and we had all the usual wedding photos taken (600 I believe).

 

At the time we did not have a lot of money so just had an album off the photographer. He said if we wanted the wedding disc it would cost another £300.

 

We thought we'd save up for it, or have the money to buy it some time later.

 

Anyway the photographer went out of business, but we managed to get his mobile number if we needed to get in touch. At the time he said he would not be changing the number.

 

Some time later we now have the funds to buy the wedding disc, but the photographer has disappeared, and the phone number no longer works.

 

We have tried to track him down, asked other photographers, used online people searches, etc but no luck.

 

Does anyone have any ideas how we could find him? I believe we should have some rights but not sure what we can try?

 

Any help is much appreciated.

 

Jason

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Hello and welcome to CAG.

 

I think the guys on the General Consumer Issues forum should be able to help you, so I'll move your thread there. There will be a short term redirect from this forum for you.

 

My best, HB

Illegitimi non carborundum

 

 

 

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He may no longer be trading or may not even be around now I can only think that you could try ringing people with the same name in the local area to see if he is related but thats a long shot. TBH 5 years after the event and no longer trading he may well have disposed of all his old photos anyway.

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Thanks. I have tried called a few other people with the same name already.

 

Findermonkey sounds like an idea, even though I do begrudge paying £100 for it, however, I can maybe get it knocked off the price of the wedding disc if they find him

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Perhaps try searching the electoral roll to see if you can get an address and write a letter? See http://www.whitepages.co.uk/electoral-roll-search-and-electoral-register-voters.html

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If they find him he may not still have the wedding disc especially if he isnt trading anymore so be prepared to say goodbye to your 100.00, also I cant see even if he has still got ot that he would knock 100.00 off the cost of the disc, I would have thought that if he has changed his number he dosnt really want to be contacted by his ex customers. Why not wait for your 10th anninversary and get some special photos done then rather than chase after this guy. As another thought though you could ask the local paper if they could run a story saying you are trying to track him down they might go for it.

If I have been of any help, please click on my star and let me know, thank you.

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Hi

 

I would have to air caution as assisted blonde has mentioned as they are no longer trading and have not traded for some years you may end up wasting £100 doing a search to find them only to be let down as they may not have your photos stored any longer.

 

This is just my opinion but is entirely up to you what course your take.

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