No electricity bills since i moved in

[soul2010]

Hi All

 

I hope this is the appropriate place to post this subject/issue if not i apologise.

 

I need some help and advice to a major problem. I have not received any electricity bills for over 5 years or so ever since i moved in to the property.

 

When I moved in I tried to find out who my supplier was, but got nowhere as I was passed from pillar to post, some said that the address/ flat didn't exist etc etc. To this day I have not received any correspondence from the supplier who I am not sure on who it maybe I think it might be EON or npower or scottish power.

 

Naturally I want to start paying as this is getting to me as I am terrified at the prospect of receiving a large bill for back dated one. Is there a law to safe guard the consumer on this is not my fault but the fault of the supplier not providing me a proper service?? Please can you answer this question as it is very concerning.

 

Please can you help and let me know what my rights are. Any if anyone similar had problems with the above providing and how it was dealt and weather you had to pay all the backdated years too.

 

Please let me know.

 

Thanks in advance.

 

Simon

[ScottishPower Company Rep]

Hi Simon if you e-mail us at [email protected] (no spaces) with your address details and meter serial numbers (better yet pictures of the meters) we can find out if we are the supplier and if not advise who does supply.

 

Thanks David

[soul2010]

Hi David,

 

Thanks for your response I will be emailing you shortly. If it is your company can you tell me what your policy is in terms of past charges is there a law about this that safeguards the consumer??

 

Thanks

[i hate bailiffs]

There is a limit to how far they can backdate the bill i believe it is 12 months:-)

[ScottishPower Company Rep]

Hi yes in certain circumstances we will not back bill more than 12 months there is more information here:

 

http://www.energy-uk.org.uk/customers/energy-industry-codes/code-of-practice-for-accurate-bills.html

 

David

[45002]

I lost count of the amount of story's I read recently people moving into homes and having No Bills for 5 years !

 

This beaning the last one http://www.consumeractiongroup.co.uk/forum/showthread.php?380894-No-electricity-bill-for-5-years

 

 

And it's true backing bill may not apply in some cases and the occupier could be liable for 5 years worth of bills ?

 

http://www.energy-uk.org.uk/publication/finish/43-code-of-practice-for-accurate-bills/412-the-code-of-practice-for-accurate-bills-back-billing-for-domestic-customers.html

Edited February 28, 2013 by 45002

[citizenB]

Yes, there have been quite a few of these over the last 6 months or so. I imagine it has a lot to do with flat conversions, new builds etc.

 

If David from Scottish Power cant help you, it might be worth making contact with the energy ombudsman to see if they have any ideas on what you can do to find out who is responsible for the supply to your property.

[liverbird37]

Very strangely familiar. I almost thought it was Adam.....or is it ?

[dx100uk]

its not often that you get out of these situations, there are rules, sadly, one of them being

new build stuff.

 

dx