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Parcelfore refuse to pay me compensation lost parcel


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Hello

 

This case is taking now 2 months, cost me a lot of time as well.

 

I have sent a loptop by Parcelforce 48h delivery to the Ebay winner from my aucion. Thou the customer was very patient and waited 2 weeks for it I had to give him money back and still havnen't see my laptop.I have sent Parcelforce 2 different forms to claim it they asked me to plus the receipt. Parcelforce do everything they can to not pay me my money back for the laptop they lost or at least trying to delay it more. 2 months later the reply I have received::violin:

 

 

"...a denial of receipt form has been posted to the intendedrecipient of your parcel to be completed and returned. On this form wehave requested they inform us if the parcel was not / has now beenreceived. Unfortunately to date our office has not received this formback."

 

How they can do it and do they have any right to loose my parcel, having all the evidence from the sender including the original bill of the item and now bothering the receipient of the parcel who I have no idea lives under this adress and is even bother to do something about is as this case should not even affect him any longer.

 

 

Thank you

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I imagine it is standard practice to confirm with the intended recipient to see if the parcel did at some point arrive.

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I imagine it is standard practice to confirm with the intended recipient to see if the parcel did at some point arrive.

 

Firts of all if it would be delivered there will have a sign for by receipient so why bother this poor guy? Second thing is 2 monts is a little bit too long to solve a case which is crystal clear that the laptop is missing and I need a refund?

 

What can I do to finally close the case as already made a complain over a month ago.

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These complaints can take up to 3 months to finalise. You could make an official complaint to Parcel force and see if that speeds things up any.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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