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    • Yes, but the process starts here... https://ico.org.uk/make-a-complaint/data-protection-complaints/what-to-expect/ This involves making a complaint to GS first before approaching ICO. However, at the time of the complaint, I beleive we'd advise the complainant to ask for some compensation and take it from there. @FTMDave?? No, I meant this forum, The Consumer Action Group, where you're posting right now.😄 (We're in the slow process of rebranding as The National Consumer Service.)
    • And yes, they state their client is EON and that they can return the debt to EON who can either register a default or take me to court. 
    • Thank you. The npower debt was from 2019/2020 until EON took over the account late 2021.   npower had set a DCA on me even though I owed them nothing. I spoke to a customer service agent, following up by email, who confirmed I was in credit . I made a complaint to head office who sent a barrage of emails, changing the amounts each time. According to them, I owed £279.   The debt grew to what it is now as first npower and then EON subsequently failed to put a payment arrangement and direct debit in place to pay off this supposed sum and my ongoing bills.   I was very ill with Covid, struggling in lockdown with a disabled child and informed them of all this.   EON stopped their legal action when I took them to the ombudsman as this was part of my complaint and requested remedy but I have not received a notice of discontinuance.    I would like to set up my own dd to pay them off but am concerned they could still take legal action. I am on a low income and can’t afford to pay them more than a token amount each month.   
    • Thank you guys! @lookinforinfo thank you for the case, it seem to similar with my case which is gold. @Nicky Boy shouldn't be ICO?   Personal data breaches: a guide ICO.ORG.UK   For CAG I found this  The Confidentiality Advisory Group (CAG) is an independent body which provides expert advice on the use of confidential patient information. This includes providing advice to us, the Health Research Authority (HRA) for research uses. It also provides advice to the Secretary of State for Health for non-research uses.
    • HB - yes I agree it is about their paperwork and advice.  I need to be clear in my head what my complaint is.  And what a result looks like for me? (They should never have placed me with the shark with whom I've had all sorts of issues - but I don't think that's my complaint focus -v-  broker) 
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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HELP with getting default dates changed or gone


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I have now lodged my complaint with the fos, I will keep you updated thanks for the advice its really helped.

Its about time the government set laws instead of guidelines on what financial companies should adhere to, we the consumer have to adhere to rules and regulations but not the credit companies ...............

Stand up for the little man !

 

Dont take no for a final answer until every nook and cranny has been explored :wink:

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:sad:Hi, yes I spoke to the ICO and they said that there is currently a 30 day wait for cases to be allocated to a case officer. Mine should be dealt with this week. In saying that, you are right, I might as well get the letters sent and get the ball rolling in relation to court now, I have nothing to loose by doing it now. So you think I should send the same as Opus to to equifax and experian, giving them all 7 days to correct it? Do I need to add postage time to the 7 days? Should I again explain all the ins and outs of my findingnes in my letter and then give them the 7 day warning or should I just keep it brief, giving a 7 day warning as per my previous correspondance? Is there a set wording for these warning letters or not? I have been in my job for the last 11 years so not been for another job, I have not applied for credit lately, the last time was beginning of 09 - I was declined by my own bank when we tried to get a new deal on our existing mortgage which had expired on the fixed rate... I haven't tried since (apart from mobile contact which I was accepted for), because I haven't wanted to have loads of searches on my report. We have a 15% deposit for a new build house in an area that we have been wanting to move to for many years and we keep checking if they are selling and, they are sadly selling fast, so the longer this default stays on my file, the less chance we have of moving to this site. I am just trying to be realistic and I am doubting we stand a chance of obtaining a mortgage from high street lenders with a default on my file, so have just avoided trying yet as if I can get this default resolved, all would be clean on my file. Thanks for all of your help, much appreciated.

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Yes short sharp ''warning'' letters to all parties with 7 days to comply.

You are correct about the mortgage app, it will be a bar to acceptance

even the sub prime market is cautious these days.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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  • 5 weeks later...

Hi,

 

Just to let everyone know, Opus upheld my complaint SUCCESS at last! It has been removed from Experian and Equifax, just waiting for Noddle to update now!! Whats more, in response to my letter informing them I am going to take it to court, not only did they uphold my complaint, they offered me £100 compensation. Thanks for all of your help and best wishes to everyone else with these on going issues x

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Well that's a good result and some financial redress too!!!

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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  • 4 weeks later...

Hi all just and update with my defaults status, I am happy to report I have had 3 out of 4 removed up to now just awaiting the results of the 4th one :-) just goes to show with perseverance the little person can win and even if one company says no DONT give up :-)

Stand up for the little man !

 

Dont take no for a final answer until every nook and cranny has been explored :wink:

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  • 4 weeks later...

Hi update on my status is I have sucessfully haf 4 out of 4 defaults removed it was worth all the lengthy letters process thanks for all your help on here :-)

Stand up for the little man !

 

Dont take no for a final answer until every nook and cranny has been explored :wink:

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Hi update on my status is I have sucessfully haf 4 out of 4 defaults removed it was worth all the lengthy letters process thanks for all your help on here :-)

Very good result!!

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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